Category Archives: Community

Be A Maitre d’ Of Social Media Marketing

Maitre d' Of Social Media MarketingI can’t recall the source or specifics, but I recently heard a story on the radio involving a restaurant and a Maitre d’ that is embedded in my thoughts for time and memorial. Not the specific details, but the over-reaching premise and point of the story that directly connects to social media marketing and customer service. The story crossed my mind again this morning, triggered by a television commercial that was on in the background in my office. I decided to make the story the topic of this post.

The Story:

A couple came into the high-end restaurant that was known for their steak. The gentleman had really been craving a good steak, so he and his wife decided to go out. The Maitre d’ seated his guests at a table and proceeded to give them the royal treatment, helping with chairs and napkins. Taking the couples order the waiter meticulously detailed every instruction for their meal and went off to secure its creation with the chef.

After getting the couple their drinks, appetizers and salads, the moment of truth arrived. The waiter delivered the most beautifully prepared steak the man had ever seen.

As the aroma filled the man’s nostrils, the Maitre d’ asked if there was anything else the couple required. The simple gentleman looked up at the highly polished servant of culinary excellence and politely asked for some A1 steak sauce. Without so much as blinking, the Maitre d’ immediately snapped back with, “right away sir”.

After a short period of time, the Maitre d’ rushed over to the couples table and opened a bag, revealing the A1 steak sauce the customer requested. Slightly out of breath, the Maitre d’ calmly pronounced “Your steak sauce sir.”

The gentleman looked up at the Maitre d’ and said, “why are you out of breath?” To which the Maitre d’ replied, “I had to run 5 blocks to the grocery store for your steak sauce.”

This restaurant didn’t even have A1 steak sauce and the Maitre d’ went and got it!

BE The Social Media Maitre d’

What did you learn from this story as it relates to social media marketing? I got a lot from it. Here are some things that stuck with me.

1) Stand out – Stop doing the same thing everyone else does. Stand out from the crowd in new and unique ways that deliver value to your audience.

2) Value, not price is incredible – Providing value in your streams, content and actions is what matters, not the price of your product or service.

3) Selfless is an action – Stop looking at what is in it for you and be selfless in your relationships in social media. Do this right and it will come back to you in so many ways it’s immeasurable.

4) Don’t belittle, just help – The Maitre d’ could have easily made this guy look and feel like a loser for wanting steak sauce, yet he didn’t. He did what was needed to help the man get what he wanted/liked. Most importantly he did it without belittling the man.

5) Be memorable – In everything you do in social media, do it in a way that your prospects, customers and connections never forget you. Make a memorable impression, over and over.

6) The customer isn’t always right – We could all argue that ruining an amazing, expensive steak with A1 is almost inexcusable, however who are we to say how someone else likes their food. Follow the example of keeping your opinion to yourself and just helping, therefore making them FEEL as though they are right.

7) Immediate action – Don’t wait, don’t think, don’t even ponder. Take action toward a customers need, NOW.

8) Serving others is the highest reward – No need to embellish this at all.

There are many more things that could be added to this list, but these are the main points I wanted to impress upon you, as they impressed upon me. As you continue your week, remember this incredible Maitre d’ as you engage with customers, prospects and connections in social media. Let your actions speak loud, your customer service stand apart and value trump your profitability.

disclaimer: I tried my very best to find the actual story, but despite my best searches, (I even tried using Google instead of my Bing) I was unable to locate it. So I apologize for not providing credit to the originator, but I tried to stay true to what I remembered and made a valiant effort to find it.

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Filed under Community, customer service, Marketing, Relationship, Restaurant, Results, Social Media Marketing

How To Know Your Social Media Content Strategy Isn’t Working

Determining what isn’t working within your social media marketing strategy is imperative. Your content strategy is often one of the areas that is off, and the reason your efforts are thus far in vain. If you don’t have a proper social media content strategy it will affect the rest of your social media marketing results. Identifying the key indicators pointing to what’s not working is extremely important.

Social Media Content StrategyWhat are a few of the signs that the content strategy you are using with your social media marketing isn’t working?

1) No Shares – One of the biggest things you should be seeing that will validate the topics and content you post about are shares. If you’re not getting a fair amount of RT’s and shares of the content you curate, post and create, your content strategy is missing the mark.

2) No Engagement – When your community likes and comments on the content you are posting to your streams, you can infer that the content types and topics you are posting about is resonating. But lets be very clear here. I said likes AND comments. A subtle thing many miss is that likes without comments is not a good indicator of relevance. You’re looking for both likes and comments that show your content strategy is connecting with your audiences interests.

3) No Clicks – One thing that is often overlooked is the measurement of traffic to YOUR websites, landing pages and content. When you have nailed a curation and creation content strategy, you will be providing consistent content that resonates with your audience and opens interest in content you create and more importantly an openness to investigate what you and/or your company actually does. If your social media posts about you and your services aren’t generating traffic, it’s a good indication that nobody cares what you post.

4) No Leads/Sales – At the end of the day, social media marketing needs to be about results. It needs to be about more than just clicks, engagement, likes and community size. If your content strategy is working and you have speaking to the proper audience with the content you curate and create, it will lead to conversations and then relationships.

Earning relationships should be your focus from the beginning. Providing selfless value through content posting, content creation and shares will open conversations with your community. As those conversations increase, relationships are formed, thought leadership is established and relationships grown. Through those relationships you will also generate inquiries, leads and revenue.

If you have the proper content strategy in place and are doing the proper activities surrounding what you post, likes, comments, conversations, clicks, traffic, relationships and sales are the result.

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Filed under Community, Content, Curation, Engagement, Marketing, Relationship, Results, Social Media Content, Social Media Marketing, Strategy, Uncategorized

The Drastic Difference Between Social Selling And Spam

Social Selling continues to gain popularity as a term and an action within the social media marketing space. Social selling has many definitions, but I like the one by @JulioVisko in a Social Media Today article from 2012 that says “staying connected with your prospects and build a relationship with them that goes beyond a vendor toward a trusted advisor.” The key word here is relationship, not selling, something often misunderstand by online marketers and brands alike.

Correct me if I am wrong, but we are all experiencing an increase in Social Selling VS Spamwhat I consider to be the opposite of social selling, under the guise of the often misunderstood phrase. Many newer social media applications are gaining popularity that purport to “find prospects that need your product/service and automate or suggest responses” that supposedly increase “engagement” and sales. Sounds really good, doesn’t it? Not so fast.

All, if not most of these applications are developed by gear-heads that have incredible programming skills, but little to no social media marketing experience or understanding. What results is the numerous @ mentions we are all experiencing when we tweet a specific word or phrase from brands, marketers and twitter accounts we have had ZERO engagement with. It’s simply a search for and respond with function that fills the social graph with noise, frustration and inappropriate sales messaging that has nothing to do with social.

Recently I had a Skype call with the CEO of one such technology company. The demo and call didn’t go very well as you can imagine, and actually degraded into an argument over what social media marketing actually is. This brilliant programmer’s company has tons of logo’s of major brand customers and news sites “validating” how awesome his technology is, which magnifies the problem even further. The individual argued that it is perfectly fine for brands and marketers to use technology to find “prospects” and @ mention them with a specific offer of their products, even if they have never followed, engaged or connected with the twitter account previously.

Well, I vehemently and respectfully disagree. Where I come from, we call that spam. You know, the unwanted and unrequested direct contact by a person or brand you don’t know, soliciting a product or service you did not want information about. Easily recognized in our email inbox, yet regrettably it is overlooked as acceptable by the inexperienced in social media.

What is social selling and how do you do it properly?

In a word, social selling is relationships. It is derived from connections and conversations within social networks with prospects for your products and services that start and end around building a long-term relationship. It is providing selfless value to your prospect community and earning the opportunity to “pitch” what you do.

Can you target prospects in social selling?

Absolutely you can and SHOULD! Use tools, searches and hashtags to find your target audience or prospects that need what you do, then connect and communicate with them about anything other than what you do. Show interest in them and what they do and most importantly ensure that the content you are sharing is interesting and relevant to THEM, not exclusively pitching what you do.

Social selling and spam are at opposite ends of the spectrum of effective social media marketing.

One is targeted, sustainable and long-term, one is not.

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Filed under App, Brand, Community, Hashtag, Marketing, Relationship, Social Media, Social Media Marketing, Social Selling, Spam, Twitter

The Most Overlooked Social Media Success Method

As a social media software firm, we spend a considerable amount of our activity within the social graph. We are constantly engaging in conversations, evaluating metrics and reviewing people’s streams and profiles. As a part of this normal process we and many of you engage in regularly, we began to notice things that though subjective, provide valuable insight on social media success.

Or dare we say, lack thereof.

Social Media ConsistencyThe most glaring thing we are noticing is a lack of consistency on the part of many social media “professionals, consultants and agencies”, as well as the average SMB brand. What do we mean by lack of consistency?  Every single day we see social media accounts that RT or comment on one of our posts, then upon reviewing their stream we find they only post a few times per week (if that) and most of their status updates are responses or RT’s of other people’s posts.

Here is a theory we have formulated and have deployed for many years in this industry:  Proper Activity Leads To Results

The most overlooked successful activity in social media is activity itself! Consistent, daily activity…

You’ve heard the phrase “Out of sight, out of mind” haven’t you?  In fact we hear from our users and brands that we consult that “just the consistent hashtagging and posting of relevant content all day, every day using Bundle Post results in a major impact in clicks, traffic, conversations and relationships”.

In social media marketing, consistency merges with activity to drive results. Given that you have a proper strategy of topics and subject matter your audience finds interesting and relevant, and you combine that with a consistent stream of curated content, engagement and conversations, you get results. If there is no consistency and therefore sporadic activity or the wrong activity, results decline or are non-existent. It really is that simple.

What does consistency look like?

1) Freeway – If you were to think of a social network newsfeed or timeline as a freeway and all the cars flying by on that freeway to be status updates, you would understand the importance of consistency much easier. You see, social network users do not stand at the side of the freeway all day long, every day. In fact they show up on the side of the freeway, logout, come back again later and so on.

If you do not have enough consistent, valuable content (status updates) in your stream every day, very few are seeing your cars driving by. Even worse, you are not providing any value to your audience that have connected to you and therefore you are completely out of sight and out of mind to your audience.

If however, you have a consistent stream of shared, curated and created content in your streams every single day from morning until night (at appropriate levels for each network), you begin to attract conversations, shares and likes of the content you are posting. In turn, the conversations and shares around your posts build relationships that can turn into sales, web traffic and real results.

By increasing the quantity and quality of the posts you make every single day, you also increase your overall reach, clicks, shares and conversations that your social media marketing will achieve. As long as you are not just sharing about you or throwing up a ton of “mud on the wall”, hoping it sticks, but rather are consciously understanding your audiences interests and posting the topics that drive them online, it becomes a numbers game at a certain appropriate level, your results increase.

Quantity + Consistency + Quality =  MORE Reach, Likes, Shares, Clicks, Traffic, Engagement and Relationships (Real Results)

2) Engagement & Response - When you pivot to achieve the posting consistency mix correctly, the next consistency requirement to focus on is Engagement and Response. If you think of engagement as outreach to your audience and response as what it sounds like, then you might have an idea of what we are discussing here.

Consistently look for opportunities to START conversations, share content from and otherwise engage with your community. Likewise you should consistently respond to comments, conversations, shares and other activity that your target audience does to amplify your content, message or posts. These are the activities that build relationships and earn your brand the right to discuss what you do within your community.

Consistency is the most overlooked and underutilized success method in social media marketing. Merging these consistency elements into your daily activity will completely transform what you currently realize in results.

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Filed under Bundle Post, Community, Content, Curation, Engagement, Marketing, Social Media, Social Media Content, Social Media Management, Social Media Marketing, Strategy

Four Hashtag Tips That May Surprise You

Hashtag With A Purpose, Not Just Because You Can

Hashtags are one of the most unique aspects of social media. I love that something so unique wasn’t started by a company, but instead the users of a social network got it all going (or so the story goes). Regardless of how it all got started, hashtags have become an integral part of social media marketing and when used properly, they can build community, grow your following and impart salient points within your posts.

Hashtag TipsNow many of us know there are hashtag and social media Nazi’s out there. You know the people who are self-righteous know-it-alls that have an over-confident view and proclamation of the what’s, when’s and how’s of hashtagging properly. I ignore these people and suggest you do as well. Are there more acceptable ways and quantities of hashtagging that can yield better results? Of course. Will the world end if you don’t do them? No.

So to those folks that feel the need to criticize everyone else, we will just say to each their own, smile and move on.

With the housekeeping out-of-the-way, let me bring up a few things you may (or may not) want to consider about your hashtagging tendencies. None the following scenarios are set in stone requirements, but rather suggestions that you should consider.

1) Your company or product name:  This one always blows me away. You have 1200 followers on Twitter, 3000 Facebook Likes and 422 followers on Instagram and your company is only about 2 years old…

   Questions: Why are you hashtagging your company or product name? Do you really think people are searching for your little company hashtag on social media? Do you really think your prospects and/or customers are following the hashtag?

   Answer: Not likely…  At the very most, you are showing everyone what a beginner you are at social media marketing.

   Suggestions: Use hashtags that your prospective customers will actually be searching or following in social media. Your posts are already tagged with your company name and profile, so you are far better off optimizing a proper social media profile and executing a proper social media marketing strategy, than wasting time hashtagging posts with your company name.

2) You’re too serious: Don’t underestimate the use of hashtags through humor. Yes, I mean making up a hashtag that doesn’t exist just to be human and fun. You know, #Icanbeannoying or #Ireallywishyouwouldshutit etc.

These nontraditional uses of hashtags are often overlooked as a way to invoke humor and the approachable into your posts. Don’t over do it, but definitely do it. Have fun with it.

3) Use as many as you want:  Again, there are some that get all Nazi about this, I am not one of them. Frankly, use as many hashtags as you want in a post, just be sure they’re relevant to the content and text you are posting. The worst things you can do are over doing hashtags in a post as well as including tags that are not relevant to the post.

Suggestion: One way to reduce the number of tags you use in a post is to tag keywords within the text of the post itself. If the word you want to hashtag is already in the text of the post, don’t add it as a hashtag too.

Example:  “This is an awesome post about using #hashtags in #socialmedia #marketing effectively”

4) Repetition is the key to advertising, but… : Putting the same hashtag(s) in every single thing you post is not wise.

Suggestion: Be consistent with your hashtagging, but never over do it. If it’s relevant to the content of the post, then hashtag it. If it isn’t a relevant hashtag, don’t.

BONUS Tip - Going across all platforms: Whether you are posting to Twitter, Facebook, Instagram or Google Plus, be sure to hashtag consistently.

Again, these are merely suggestions that should help improve the results you’re getting with hashtags. There is no steadfast rules and I am not one to say what you MUST do, however in my experience these are a few things that you should consider and experiment with and measure the differences between the results. Then adjust and repeat.

Happy Hashtagging!

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Filed under Community, Content, Facebook, Google Plus, Hashtag, Instagram, Marketing, Results, Social Media Marketing, Twitter, Uncategorized

Has Social Media Eliminated the Need for Face to Face Networking?

After a slow period of adaptation for many business people, nowadays most savvy business people are soundly embracing the Internet and social media for their networking and marketing needs. Even those who held out against social media use in their business are now realizing that this powerful force is here to stay and that using it is cost-effective and delivers results. In fact, many are starting to wonder if social media has eliminated the need for real world networking.

Face to Face Networking Remains Relevant

Digital NetworkingWhile online marketing is incredibly efficient and widens your scope of who you have the opportunity to network with, networking face to face is still incredibly important. This is especially true if your clientele is at least partially local. Getting out and meeting people will do wonders for your business, because those who may be on the fence about using your business will be more likely to be swayed in your direction after getting to know you.

There are many things that you can achieve much more readily in person through face to face networking. These are the things that tend to be more challenging to achieve when you only network online. Face to face networking lets you:

  • Build relationships that will lead to cross marketing opportunities with other businesses.
  • Establish yourself as a subject matter expert with your local community.
  • Stand out from the competition that is not doing face to face networking.
  • Get immediate feedback and responses that take much more time online.

Integrate Online And Offline Networking for Maximum Results

Integrating online and offline networking can produce the biggest benefits for your business. In fact, doing so allows you to be very strategic in your networking efforts and make the most of the time you dedicate to real world networking.

Use your online efforts to connect with others who would be ideal customers or fellow business people that you could partner with. Share local networking opportunities with these people and plan to meet at a real world networking event. Not only will you benefit from solidifying a relationship that you have started online, you will likely meet other people through that connection. When you attend networking events, check in via social media and you will likely find that there are other people you are connected to online who are in the same place.

As with any time you meet up with clients or business associates who are virtual strangers  to you, keep safety in mind. Always choose a public meeting place and use your own vehicle to get there, so you can leave quickly if necessary. When possible plan to attend daytime networking events or meetings. Share your plans with a trusted individual, who agrees to check on you if they have not been contacted at a prearranged time.

Even though the Internet is a much safer place to interact with strangers, there are distinct advantages to meeting face to face. Be wary when you do so and you can reap the benefits while not putting yourself in danger. Get the best of both worlds when you network online and off.

This was a guest post by:

TiffanyTiffany McDonald is a mommy, wifey, blogger and cat lover. She is also addicted to coffee, the Internet and all things social. She will talk to anyone willing to listen and is currently on an education campaign regarding family safety and security. She believes the new technologies surrounding home automation will empower caregivers for those of all ages. Connect with Tiffany on TwitterLinkedinor Google + 

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Filed under Community, Social Media, Social Media Marketing

How To Grow Targeted Followers On Twitter?

An analogy I often use about building a social media community is to look at it like a radio station. Even if you find the perfect radio station with all of your target prospects listening to it, but you only have 60 listeners you’ll never get to ROI (return on investment) on your radio advertising, even if it everybody buys your stuff. Likewise with your social media marketing efforts, it requires that you have a big enough audience to get ROI.

Grow Twitter FollowersHere’s a couple of scenarios that might depict your situation.

1) You’re a new marketer and you’re just starting your social media accounts. You currently have little or no listeners, or worse the majority of your listeners/followers are most likely not your actual target audience.

2) Maybe you are a social media agency that has just brought on a new client and you’re setting up their social media accounts or taking over existing social media accounts. The client has some followers on Twitter and likes on Facebook but the numbers are fairly low and not targeted.

These are very common situations that I see frequently. In either case you have a problem that begs the question; How do I get more targeted followers on Twitter? Am I right?

Ok, we will get to that in a moment. First lets put some perspective in place for your community target size. We already know we have to have a big enough audience, but what is big enough?

Local: If you are a hyper local business (aka a local restaurant, Real Estate Agent, etc.) you need a minimum of 2000 targeted followers.  That is followers that are your target audience on Twitter.

Regional: If you are a regional brand or marketer your minimum target should be at least 5000 targeted followers in order to be able to be effective.

National/International: Lastly if you’re a national or international brand you need to have a minimum of 7500 targeted followers if you want to achieve results.

So the question is probably obvious in most people’s minds right now – How do you grow your targeted followers on Twitter?  The fact is it is easy if you know how.

Unfortunately the only place that “If you build it they will come” works is in Hollywood. In social media you must proactively build a social media community made up of your target audience. A following that you can deliver value to and are likely to be interested in the product or service you sell.

So assuming that you’ve already properly defined your target audience very clearly, including geographically, demographically as well as psychographically, it’s pretty easy to find and connect with your target audience on Twitter. Here’s a video I put together that shows you one way to hyper target Twitter followers, so you can follow them.

*Tip: Find the Twitter accounts that have already built a following of the target audience you are looking for and follow the people they follow. The ManageFlitter app can help you do that as well.

A percentage of the targeted people you follow will follow you back. That percentage will vary greatly, depending on whether you have the following items in place first.

1) Value – Your social media stream needs to provide value to your audience. This needs to be done a couple ways.

a) You need to have enough content in your steam everyday. (20+ posts per day on Twitter)

b) The content you share needs to be interesting, relevant and valuable to your audience.

c) 80% of what you post should NOT be about you, but instead be what your audience is interested in.

When you follow someone on Twitter, many will immediately check your timeline to see what you are posting as part of their determination of whether to follow back. If you aren’t consistent with your content strategy, few will follow back.

2) Bio – Your Twitter Bio is so important. Be sure that it is not ordinary, “pitchy” or overly corporate.

Here is a great post on optimizing your Twitter Bio.

3) Engagement – Are you having conversations in your stream, or are you using social media marketing like a bullhorn? If someone you follow looks at your timeline and sees that you are simply pushing information and not responding, engaging and having conversations, few will follow back.

Your social media management and strategy must include a community growth strategy as a substantial part of your overall social media management. There are many parts that work together to make your efforts successful. Missing any of those components will dramatically reduce the results.

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Filed under Community, Engagement, Followers, Marketing, Social Media, Social Media Management, Social Media Marketing, Twitter

Are You Distracting Your Social Media Audience With How?

This is a question every social business should be asking themselves and their audience. “Are you distracting your social media audience with HOW?”

Social Media HowToday’s world of “Big Data” and digital transfer is a never ending race to be the first to find out how to use or market the next hot tool, system, service, or app. Be sure you’re not about to let your audience find out about it elsewhere.

Let me outline a practice often seen from businesses of all types on all social media platforms.

You follow the blogs, business journals, and webinars, trying to stay one step ahead of yourselves and your competition.  And to let your clients, prospects and followers know you’re on top of the “how” of things, you report to them every detail of your discoveries on social media.  Every tidbit about your niche by every credible “expert” finds its way to feeds.  You’re giving your audience all they need to know. You’re the expert on “how”.

Do you know a business like this, maybe it’s even yours?  Obviously you want your audience to trust you, your content, and your knowledge, but are you overwhelming them with content that is likely relevant to you, not them?  What it takes to do your business may be of interest to your investors and associates, but your audience wants to know what and why. What can you do for me and why should they care.

One of the biggest challenges in social media marketing is getting beyond distracting your audience with “WHAT I KNOW AND HOW I DO IT”.  As business owners and entrepreneurs we often lose sight of the fact that much of our audience is looking for solutions. Solutions they want you to provide. Solutions often lost in the noise of others. Noise you yourself are posting.  The key to social media is not what you know about your niche, but what you learn from your audience about how they use your niche in their day to day lives.

First and foremost, avoid audience distraction by not sharing overly technical or complex content that leaves your audience overwhelmed, board or confused. You may know the ins and outs of quantum physics, but if you’re posting on your custom pastry shop social media, your audience likely won’t care to see the latest super nova discovery on a Facebook page. Sounds pretty intuitive, but as a consumer of social media, we see this daily.

That said, there are several effective ways we know to present social media content without distracting your audience and here some of the more effective approaches we use:

1) “How To” content.  Every industry or niche offers the opportunity to share “how to”s. Whether it is sharing recipes or automotive repair; business practices or fashion trends, informing your audience about how the information you are sharing can be used immediately by them will draw them in.

2) Visual content. The occasional kitten, puppy or other “awwww” moment is fine but consider keeping them on topic by creating topical meme’s that keep your audience on point while enlisting the cute factor.

3) Trends and tactics. Citing a trend or tactic from a reputable source, and then asking your audience for their opinion and feedback on how the trend or tactic will directly affect them, enables them to be a participant.

At the end of the day what you take away from your social community is far more important that what you know about your industry. Always be a student of your industry because competence is critical. However, when engaging your audience, be a student of their desires and share their “What” and “Why” more often than you share the “How”.  You’ll find your audience focused on you as a solution, not distracted by the details of the how.

This was a guest post by:

jim earlJim Earl - Jim is the co-founder and CEO of @TeemLLC. Jim’s experience included spending several years developing an understanding of the social and digital media environments that has become the foundation for what is today Total Exposure Entertainment Marketing, LLC.

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Filed under Community, Content, Social Media, Social Media Marketing, Strategy, Uncategorized

Case Study: One Of The Best Things We Did For Our Social Media Program This Year

The social media marketing program at Transparent Language is unusual because we offer language learning software for over 80 languages and our audience is massively segmented. Instead of pushing everyone into a single community, we’ve created over 30 separate community segments, each focused on a specific language. We have developed valuable content streams to share with these communities like:

• A Word of the Day service for 27 languages
• 30 Different language and culture blogs
• 30 Seperate YouTube channels

Testimonial Case StudyThis approach is beneficial to language learners, because they get a focused experience; the shared content, news, and fellow community members are all focused on the same language of interest. It benefits us to be able to target our communications also.

However, managing that many segments is a challenge for a small social media team. We’ve done a good job with our own content, feeding useful items daily to each segment, but one of the rules of good social media is that you don’t always talk about you. We wanted to provide our communities with interesting and relevant curated content about the language they are studying, as well as cultural news and articles about the country where that language is spoken.

In the past, we would take an afternoon, and go through individual Google alerts and other sources, looking for relevant items to post to each community. This was time-consuming and therefore we were unable to do it consistently. I could only get to the top half-dozen segments of our community due to the time required. It was from doing this exercise manually that I was able to instantly recognize the value of what Bundle Post had to offer when they showed me the demo.

We implemented Bundle Post in February 2013. Here is what the typical results look like for user reach on our Facebook pages:

bundle post social media results

It’s worth mentioning that the reach prior to our Bundle Post case study was quite respectable; we had a good content strategy in place, however Bundle Post substantially changed our game in the following ways:

  • We can now efficiently recycle our evergreen content back to our channels for an encore.
  • We are able to pull in additional streams of our own content (vocabulary lists posted by our Byki List Central community) and incorporate those into our content stream; we hadn’t been able to do this efficiently in the past
  • Instead of hunting through Google Alerts manually and scheduling a couple days of content sporadically, we now quickly identify quality content items for ALL of our communities, and consistently schedule out a week’s worth of content in one session – for ALL segments
  • In addition to feeds, Bundle Post lets us create a collection of our best marketing content, web pages and resources to remind our community about

All of this begs the question, is the higher engagement beneficial? Our communities continue to grow by thousands every month, so obviously higher visibility helps with that, but I wanted to look a little deeper than the raw follower counts. Like, say, web traffic.

We’ve seen a 65% increase in traffic to our website from Facebook since we started using Bundle Post. Even more impressive is the 263% increase in traffic results coming from Twitter.

Content posted to Twitter has a much shorter lifecycle than Facebook content. Our 1 – 2 content posts/day were fairly effective for the relatively slower-moving Facebook content stream, but Twitter gobbled those up much faster and it just wasn’t enough. Bundle Post allowed us to step up the Twitter volume in a way we just couldn’t do manually, and the fact that it lets us create separate schedule templates for the different frequency needs of these two platforms clearly pays off.

The Bottom line:

Signing up for Bundle Post was one of the best things we did for our social media program this year. So many social media strategies and tools are hard to attribute tangible results to, but this one has been a clear and dramatic benefit to our program.

This was an unsolicited case study and guest post by:

LG-1Lorien Green @LorienGreen
Lorien is the Inbound Marketing Manager for Transparent Language, Inc., a language software company with a combined social following of over three million. In her spare time, she makes indie documentaries and obsesses about the pinball resurgence.

*If Bundle Post can impact the results of a business that has such a highly complex and fragmented target audience, imagine what it can do for your market. Get your free trial now.

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Filed under Bundle Post, Community, Content, Curation, Fanpage, Marketing, Results, Social content management, Social Media, Social Media Content, Social Media Management, Social Media Marketing, Strategy, Twitter, Uncategorized

The Greatest Example of Social Media Selfless Value, Outside of Social Media

For those that have spent time with me in person, on the phone or via hangouts, the phrases “Providing selfless value to your audience” and “social media relationships are personal” are a few things you have no doubt heard me say hundreds of times. It’s the basis of relationship building both online in social media marketing and offline in real life as well.

Earlier this week I was the recipient of the best example of what a selfless relationship is. The experience impacted me so dramatically, I knew I had to write about it and make the connection to social media marketing for others. This story was so vivid and emotional for me, that I believe it has the ability to impact your social media marketing and relationship building efforts for a long time to come.

I have some really great neighbors. The husband and wife that live next door are wonderful people that have become friends with the kids and I. Little Johnathan has especially taken to them and their little dog Jake.

Late morning on Tuesday, they stopped by unexpectedly and I could tell there was something very wrong. They proceeded to explain that their little blind, old and sick dog that my little Jman loves so much had died earlier that morning. In fact they had to make the decision to let him go, something I experienced as a 12-year-old while my father was out-of-town on business, so empathizing with their grief came easy.

JakeAs they told me what had happened the night before and everything leading up to the ultimate decision, something changed. What was amazing to me is that though they were so grief-stricken over the loss of their “family member”, their biggest concern was my 4-year-old little boy. They knew Johnathan loved their little dog and they wanted me to know right away so that I could break the news to the little man before they saw him and he asked to play with Jake again. They even felt the need to coach me on what to say to him about Jake dying. (so touching to say the least)

Yesterday while working, I was thinking about the situation and frankly it got me pretty choked up and I decided to write a lengthy post about the situation on Facebook.  Immediately following that status update, I compelled to head next door just to check on them and thank them for their selfless concern for my little boy. The husband answered the door, eyes watering as he was still clearly struggling with the loss. We talked some more and I expressed how grateful I was for their selfless act toward my son. I also asked if I may turn this situation into a blog post as a tribute to them and their little dog, resulting in the greatest example of selfless value to another. They agreed and shortly thereafter delivered a thumb drive full of pictures of little Jake for me to choose from for this post.

What’s the point?

The point is that just as in the real world, social media marketing and relationships are not about you, your brand, product or service. Social media marketing done effectively is about providing selfless relevant value to others and sincerely showing interest and concern for them as well. This is how I have tried to model my social media community and relationships. Showing sincere concern others, their needs and circumstances. I think the results we have achieved with this sincerity are fairly plain to see. (at least we hope so)

Yesterday was yet another example of how it feels when someone treats me (and one of my family members) that same way. You see, when you build real relationships that are based on real care and concern for others and not on what you will get out of it, the results become measurable in dollars and cents, but also immeasurable on a deeper human level. What I find fascinating about social media is that it is exactly the same as in the real world. We do business with people we know and like and have a relationship with at a far greater percentage than with people or brands we have never heard of. Pretty much common sense, right? You’d think so…

So I challenge you to take the time to get to know your audience, your neighbors, community and prospects. Have conversations that help you to get to Know who they are and what they’re about. They will not only flock to you and your brand if you employ this methodology, but you and your brand will become better people and organizations for doing so. (dare I say possibly the world would be a better place if we all did this)

Now, I just wish my neighbors weren’t retired, so I could do business with them. Those are the kind of people I want to spend money with. They truly cared about me, my son and how we would be impacted by their situation. What a novel idea.

Something to consider, then emulate.

Oh and about little Jman. Last night he took the news better than I expected he would. He was more interested in discussing how Jesus was playing with Jake in heaven then concerned that he lost his buddy. I suspect this will be an ongoing conversation for some time as he deals with the loss in his own little way. I thank God for the innocence of a child.

MeetGina**Update 8/15/2013 6pm PDT** After picking up Johnathan from daycare this evening, we came home and had to take the thumb drive back to the neighbors and little man wanted to go with me. I gave him the drive and he ran to the front door and rang the bell as I waited on the sidewalk. They opened the door and came out on the front porch carrying something in their hands. Needless to say play and joy ensued.

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