Tag Archives: Community

The What, When and How Of Social Media Marketing Messages – Part 2

Part 2 of the Social Media Marketing Messages seriesIn our previous post we detailed the what and when elements of marketing messages within an effective social media marketing strategy. We outlined the differences between curated content and sales messages, as well as the proper ratio ranges that are generally accepted in the industry. In part 2 of our series, we will discuss how to create and manage a repository of sales messages for social media posting and efficiently implement them within your social media management.

What Is A Marketing Message Repository?

Think of a marketing message repository as a database of social media posts that are about you. They are crafted posts and links that are designed to achieve the overall goals of your social media strategy. This is something we like to call “My Content” posts.

In our previous post, we outlined some of the challenges social media marketers face related to sales messages in their streams, but what are the additional questions you should be asking yourself? Most social media professionals are either not managing a database of sales and marketing content they have available to share, or are using spreadsheets and Word documents in an attempt to do this function.

Though external documents are better than nothing, you still have many obstacles to consistency and efficiency that hinder results. Ask yourself these additional questions about the posting for your social media accounts…

1) How do you effectively manage the 80/20 ratios?

2) How do you execute the two types of message posting efficiently? Curation/Marketing

3) Is there an effective way to manage your marketing messages that will improve your social media success?

If you are like the majority of social media marketers, agencies and brands, honestly answering these questions most likely left you thinking that there is something drastically missing in your workflow. You’re definitely not alone. A social content management application that incorporates an efficient marketing message component is badly needed. Fortunately, there is one…

Bundle Post‘s patent pending system includes a marketing message repository capability unlike anything else available in the industry. The “My Content” functions provide social media marketers with numerous unique capabilities that result in a direct impact on clicks, traffic, leads and ROI.

My Content Capabilities:

Social media marketing message repository1) Segmentation Folders -

The My Content section of the Bundle Post system enables you to segment posts anyway you desire. You can create folders to house social media posts, sales messages, evergreen content, campaign posts and more. Each segmented folder can be named and designated for a specific client, product or segment to ensure you keep every aspect of marketing messages separate.

2) Repository Posts -

A system that manages your marketing message posts efficiently has many benefits. Not only do you have all potential posts in a repository of social media marketing message postsone place, you also know exactly what you have available to share with your community that promotes what you do. Within every My Content folder you make, you are able to create and save an unlimited number of social media posts.

The types of content links and sales message posts you can created and save are endless!

3) Editing -

The text and URL of every post within each segmented folder can be edited, deleted or viewed at any time, giving you complete control of your repository.

4) Tracking -

The system also tracks every time you use a specific post from a specific folder. You will always know when you last scheduled a marketing message from the system and easily select posts based on those dates for future use.

5) Scheduling -

The core Bundle Post content management system capabilities are also integrated with My Content folders. Selecting posts from your My Content folders that you want merged with a specific schedule is easy and efficient. You able to manage 80 curated posts and include 20 marketing posts from your repository folders, schedule and hashtag them all in about 20 minutes!

Efficiency Becomes Strategic – Strategic Gets Results

Efficiency combined with consistency enables you to be more strategic with your social media marketing. Whether or not you are able to strategically infuse marketing and evergreen content posts into your streams is no longer determined by available time or resources. You are never in a situation where you don’t know what you have available to post, are never unsure of when you last shared a specific post and more importantly you are consistent in these efforts.

If your workflow, systems and applications integrate into a finely tuned process, your focus becomes much more strategic in nature. When required tasks take less time and you are able to be strategic with your marketing messages and do it all consistently, the net results of your marketing efforts increase dramatically.

How dramatic?  Here’s one example -

Testimonial Case Study

 

So whether you are taking advantage of the Bundle Post social content system to strategically manage your social media marketing posts or not, having an efficient and effective workflow makes all the difference. It’s important to figure out how to be efficient and consistent with your marketing messages in your streams, so your time and energy can be diverted to strategically improving your results.

Read Part 1 of this series – Click Here

 

 

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Filed under Agency, Blog, Bundle Post, Content, content creation, Marketing, Social content management, Social Media, Social Media Content, Social Media Management, Strategy

The What, When and How Of Social Media Marketing Messages – Part 1

Most social media professionals are aware that along with sharing curated content and posts it is also extremely important to share your created content and marketing messages at appropriate levels. Though some mistakenly post only their promotional posts, combining sales messaging content with selfless, relevant and interesting posts your audience will find valuable is an essential part of any social media strategy.

The What, when and how of posting social media sales and marketing message posts.It’s perfectly alright to promote your brand and offers within social media. In fact, if you’re using social media for marketing, that should be one of the reasons you’re there in the first place. The issue becomes when and how often you post promotional messages, not if you do.

Many industry leaders tend to state that an effective ratio of shared/curated content is best at a level of somewhere between 75% to 85% of a marketers posts. The remaining 15% to 25% can be made up of your promotional, sales messages and created content. The idea is that since this is SOCIAL media, the goal is to provide selfless value to your audience, and that is done by sharing content and posts that they find valuable, not just your posts. This practice tends to start conversations with your community members. When this value based process is repeated over time, relationships develop that make people more open to what you actually do.

One of the challenges that social media marketers, brands and agencies have related to their marketing messages is not knowing all of the content and messaging they have available to share. This obstacle is magnified due to the fact that spreadsheets and Word documents are frequently the organizational tools used for this purpose. Not only does this make it extremely inefficient, it also tends to spread out workflow across multiple people, documents and platforms. This unorganized and disjointed process often results in less than optimal results, missed opportunities and an inability to take advantage of legacy content and messaging that could be utilized with improved effect.

These human and time intensive processes are often some of the biggest obstacles social media marketers have to deal with when it comes to consistent messaging and real revenue results within their social media marketing efforts. There are some specific steps to take that will diminish these issues and they all start with ONE.

Do you know what you have to share?

Let’s be specific here. What makes up your “what you have to share”?

Examples of social media marketing, sales and/or promotional posts are things like;

  1. Your home page
  2. Secondary website pages (About us, location)
  3. Individual Product/Service pages
  4. Your main blog home page
  5. Specific legacy or evergreen blog posts
  6. Landing/Signup pages
  7. Your other social profiles
  8. Specific created graphics and pictures
  9. Email newsletter list subscription pages
  10. Your text only quotes/sales messages
  11. Etc.

What URLs do you have that contain these kinds of posting opportunities?

  1. Your Website
  2. Your YouTube Channel
  3. Your Blog
  4. Your Facebook Page
  5. Your Facebook Page images
  6. Instagram pics

The intent of marketing and promotional messages in your social stream

should be to drive traffic to your offers, content and landing pages in an attempt to either;

  1. Increase traffic
  2. Convert traffic
  3. Drive sales/leads
  4. Educate on products/services you offer
  5. Branding

As we stated previously, one of the biggest challenges facing social media marketers is efficiently and effectively managing marketing posts. This was one of the reasons that we created the Bundle Post Social Content Management System as an agency. The time-consuming and inefficient methods of managing spreadsheets and Word docs was a nightmare. Something had to change to make it more effective, less time-consuming and require less human resources.

In Part 2 we discuss how to create and manage a repository of sales messages for social media posting and efficiently implement them within your social media management. Click Here for Part 2

 

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Filed under Agency, Blog, Bundle Post, Content, content creation, Marketing, Social content management, Social Media, Social Media Content, Social Media Management, Strategy

Social Media Conversations That Become Leads

Conversations within social media is what builds relationships. Those resulting relationships are what lay the foundations for real results like sales, revenue and customer acquisition. But the question I hear most often is “How do you get into conversations that become leads?”

Social media conversations that become leadsOne way to get into conversations is to simply start them with others. For brands this is an infinitely more difficult task given the resources required, the restrictions of certain social networks and simply time. This doesn’t scale well and therefore is often only a small part of a social strategy long-term. Starting conversations with your target audience is effective, but requires massive resources to pull it off with anything resembling return on investment (ROI).

Another and more frequently used approach to starting conversations is something I call luring.

I frequently use analogies to correlate social media marketing to things that most people already understand. I find that many comprehend some of the complexities of social media much better this way. So let’s look at social media engagement or social selling as fishing.

Lure, luring, fishing. Get it?

If you agree that “Content leads to conversations, conversations build relationships and relationships result in ROI“, then we can equate content to a fishing lure and getting a bite on the line as a conversation. The reason for a fishing lure is to attract and catch fish. Different sizes and types of lures are designed to attract different types and sizes of fish. Therefore the right content, created and curated (the lure) in your streams will attract a certain type of prospect and therefore increase the chances that they share, comment or like the content you post (the bite).

Furthering our analogy, if you don’t cast enough times on the day you are fishing, you greatly reduce your chances of getting any bites. Casting your lure into the lake only a few times will likely result in no fish being attracted to your lure. You have to keep casting, reeling in and casting again in order to increase the odds that a fish will even see your lure, let alone be attracted to it. This is why having enough consistent, relevant, valuable content in your streams is so important.

This gets even complex when there are numerous types of fish in the lake, but you’re only interested in catching a specific kind. Now you have to consider WHICH lures (content subject matter) are best to attract that specific type of fish and also how many times you need to be casting and reeling in your lure each and every day in order to get a bite. If you want to attract fish that have a higher propensity to engage with you from the content you post, focus on curating content that highlights the challenges that your product and service solves for your target audience.

5 Social Media Ways To Foster Conversations With The Right Audience -

  1. Enough Posts (Casting) – social network users are logging on and off, and switching from desktop to mobile all day long. If you do not have enough posts all day, every day, you’re likely to be seen less.
  2. Content Type (The Lure) – Whether you are curating or creating content, you need to ensure that what you are posting is relevant and interesting to your target audience. Know what THEY are interested in and post about those topics. This is what will get them to engage YOU.
  3. Crowded Waters – Just because an article is popular or comes from a popular site, doesn’t mean you should post it in your streams. In fact, I would say that in most cases the opposite it true. Sharing content that everyone has already seen, read and shared themselves is hardly an effective strategy. If your peers and competitors are fishing in the same cove of the lake, grab your fishing pole and fish somewhere else where this fish see less of the same lures.
  4. Create Lures – Along with posting curated content, you should also be creating content. Think of this as the experienced fly fisherman that ties their own flies. Know your intended audience (fish) and what they’re interested in and create content that connects their needs, challenges and interests with what you do, without overtly pitching your product or service.
  5. Leads – When you have a “fish on” (conversation started) don’t reel it in as fast as humanly possible. Take the time to expand the conversation around your contact without immediately moving to what you do. Building relationships over time is what gets results. Getting a bite and immediately attempting to land the fish is a great way to rip the hook out and lose the fish altogether.

At the end of the day, social media marketing lead generation is not dissimilar to the real world. Relationships take time and often require many conversations to build trust. Taking the time to earn that trust will open doors to discuss what you do with your connections and turn relationships into leads.

If you’re having the right conversations with the right connections, your conversations will become leads.

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Filed under Brand, Community, Content, content creation, Curation, Engagement, Marketing, Relationship, Results, Social Media, Social Media Marketing, Social Selling, Uncategorized

The How To’s of Customer Targeting, Acquisition And Retention In Social Media

In a report released earlier this month, “Over 85% of US marketing executives cited acquiring new customers and increasing retention as the top two 2014 marketing priorities.” After reading this, I asked myself when isn’t that the top two priorities of most executives? Isn’t that why a business is marketing to begin with? But I digress…

Customer Targeting Retention & Acquisition in Social MediaThe report further outlined that Executives said that “getting or holding target customers’ attention, as well as finding their target audience online, were the top two major challenges.

I find it interesting how larger brands and agencies find these things so challenging. They have the biggest budgets, the most resources and yet still navigate the online marketing world as if it is print or television. In today’s social networking world, finding your target audience couldn’t be more simple. Holding the attention of target customers is really just as easy, if in fact you are doing it properly.

What small, local and medium businesses lack in the form of resources and budgets, they more than make up for in common sense, nimbleness and the ability to effectively execute quickly. If and only if you understand one simple truth about digital marketing in today’s world…

It’s NOT about YOU!

The reason most of the big brands see the issues outlined in this report and challenging is because most have yet to recognize this fact. Big brands often solely self promote their wares and create a persona of “too good to engage” to their audience. A quick scan of most brands social media feeds and mentions will uncover huge communities that are attempting to engage with their favorite brands and those same brands ignoring the comments, mentions and engagement by the very target customers they say they are trying to find and hold attention with. Is it really this difficult to understand?

Acquire and Retain Customers:

If your priority is to acquire and retain customers, engage them. Make them feel wanted beyond their pocketbook. If you ignore your audience, they’ll not be your audience for very long.

Get Attention:

If you want to get the attention of your target customer, create and curate content that they are interested in. It might not have anything to do with your industry, product or brand. Meet them where their interests are and make your feeds be about them, not you.

Find Your Audience:

If you want to find your target customer, simply search for the people that are your target, connect with them and show interest in who they are. There’s no place this is done any easier than Twitter. I have said many times that Twitter is the hub of social media marketing.

The Wrap Up:

In an age where Facebook organic reach is declining to ultimate zero and the need for real results from social media marketing and other online channels are increasing, marketers need to adjust their “we’ve always done it this way” mentality. SMB’s need to better recognize the opportunities readily available and gain the knowledge and executional capabilities required to capitalize on them.

Twitter is your friend, learn it and execute it well to grow your targeted community. It is one of the only social networks that enables you to easily find and connect with your target audience easily.

Facebook now requires you to pay to reach the audience you already invested heavily to grow. Recognize this and either establish a budget to do that or maintain your presence there, but get better elsewhere.

Above all, look at your social media connections as more of an intimate one-on-one relationship, rather than an audience for your advertisements. If you stop ignoring your community and respond to their mentions, seek to converse with them about what they’re doing and curate recent relevance based on their interests, you will earn their respect and gain their interest in what you do.

 

 

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Filed under Brand, Community, Content, Curation, Engagement, Facebook, Marketing, Results, Social Media, Social Media Marketing, Twitter

4 Ways To Reduce or Kill Social Media Engagement Over Time

In a post last week, we discussed an “Easy Way To Increase Social Media Engagement Right Away” where we covered the fact that social media marketing is real-time and the more you respond and engage with your audience in real-time, the more likely they are to do so more frequently. This post is going to take a look at the opposite approach and detail 4 ways that will reduce or kill your social media marketing and engagement efforts over time.

Don't reduce social media engagementIn order to scale social media engagement, you want to build upon the community interaction you have already established. If you are building relationships well, this will mean that the audience that is regularly engaging with you on social media increases and expands. The accounts that engaged with you yesterday and months and years prior should still be engaging with you now, and you should also be adding even more new relationships to those ranks consistently.

Too often social media marketers find themselves in a cycle of “new”. What I mean by that is that the portion of their following that engages them are often their newer followers and friends, yet the larger portion of their community that they have been connected with for a longer period of time engage at increasingly lesser levels. This is often an indication that there may be something wrong with the social media management or processes being employed.

Here are 4 ways to reduce your social media engagement:

- Responding Slowly: If you are managing your social media marketing in real-time as we discussed in our last post, you are going to scale your social media engagement. Conversely, if you are responding hours or even days after comments, shares and engagement, you are showing your community you are not truly engaged. They WILL stop engaging with you over time.

- Never Responding: When your audience comments on your posts or shares your content, a response is imperative. It tells them that they are important and you appreciate their efforts on your behalf. If you do the “post and leave” tactic and/or never respond to comments, they WILL stop engaging with you over time.

- Never Thanking: Social media marketing is really a parallel universe to the real world. Whatever you would do in real life, you should be doing with your social media management. Thanking others that mention you in conversation, share your content or tell others about you is something you would always do at a networking event. Ignoring those that share your content in social media is a sure-fire way for reducing and ultimately killing their engagement with you and your content over time.

- Notification Hell: As we all should understand, every social network is different and they all have their own unique capabilities, technologies and nuances. If you continually put people into notification hell when they share your posts, they WILL share them less frequently.

For example, if someone clicks the like button on one of your posts on Facebook and you always follow that by tagging them in the comment section of your post, you have now put them into notification hell. Every new comment and additional thank you that you make on that post is sending a notification to someone who just liked the post but didn’t comment.  Thank tagging for everything on Facebook will often create a negative feeling that will result in them engaging with you and your posts less often.

It is hard enough to build a community in social media, let alone get that community to see your posts, engage with you and achieve real measurable results. Don’t get caught up in the cycle of new by alienating your existing audience in ways that cause them to stop engaging. Relationships develop over time and giving your community reasons to continue to engage and do so more often, over reasons to stop engaging is crucial to your social media marketing success!

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Filed under Community, Content, Engagement, Facebook, Followers, Marketing, Relationship, Results, Social Media, Social Media Management, Social Media Marketing

1 Easy Way To Increase Social Media Engagement Right Away

There are a few things we know about most human beings. Things that make us human and also extremely unique in the animal world. We are certainly creatures of habit we both consciously and unconsciously migrate toward the path of least resistance and embrace activities that make us feel good inside. We also avoid things, activities and people that hurt our feelings consciously or even unconsciously. These unique aspects about people also correlate with our online connections and relationships.

Increase EngagementThis came up Monday on one of my Facebook threads where I posted about sneezing and subsequently popping my neck and back out. Yes, I know I am old, let’s move on shall we? :-)

In this thread, my good friend Rick Cooper made a comment of – “Rick Cooper – Is there anytime you don’t have a computer or mobile device at your fingertips Robert? You’re the fastest responder in the West!” To which I replied, “Robert M. Caruso – When I’m asleep Rick Cooper. Social media is real time. When people comment it’s because they are there, right then. The best way to get fewer comments on your posts over time is to lengthen the time you respond. Guess the best way to get more engagement over time?”

Social Media RespondingHere’s the full thread.

Whether you are consciously aware or not, you are gravitating to people that spark a good feeling inside your being. People that are helpful, like-minded or provide you value and insight that you connect with. You are also often unconsciously avoiding people or situations that make you feel uncomfortable, unvalued or hurt. With the higher frequency of social media interactions as compared the number often experienced in real life, the life cycle for feelings, good or bad about a specific person or situation are often much shorter. In other words, we do way more online in terms of interactions than we are able to in real life.

Social media is real-time. What I mean by that is that just as in an offline interaction, it is happening right then and each comment/response cycle is not typically spread over days, but happen in the instance the first communication begins. In social media however, some tend to extend the interaction cycle over an extended period of time by not responding to comments on or shares of their posts.

The easiest way to increase social media engagement over the long term is to be in the present.

It is extremely important to understand the parallels between social media marketing and the real world and the subtle dynamics that make the difference. If in fact social media marketing is real time, responding and engaging in real time is extremely important. The fact that someone is commenting on or sharing one of your posts, right now, means that they are present and available, RIGHT THEN.

Unless you are a celebrity that millions are following and hang on every post you make, all the while knowing that you’re likely never going to acknowledge your fan comments, shares or presence whatsoever, you should be, just like in real life. You see, most people have a genuine expectation to be appreciated and recognized when complimenting, commenting or otherwise “helping” someone else. It’s human nature.

Think about it. If you spoke to someone at a party and they didn’t respond, or if you introduced them to someone interested in what they do for a living and they stepped in front of you and pretended you didn’t exist, would you engage that person or share their business card again? Most people that are willing to be honest about their feelings would have to say they wouldn’t.

So the best way to increase social media engagement is to respond in real time. By doing so, you put a few things into motion in your community that make a massive difference over the long term;

1) Feel good – Everyone feels good when they are acknowledged. Doing it in real time increases the chance that they will engage more at that moment, and more importantly, engage you again in the future.

2) Appreciated – When you feel appreciated by someone, you desire to be around them more and know more about them. You make your audience feel appreciated when you are there and responding when they engage with you or your content.

3) Repetitive – In keeping with what we know about human beings in the opening of this post, we know we can subconsciously create repetitive actions with people by making them feel good, appreciated and like you are always there when they are.

People repeat activity that makes them feel good. Responding in real time, when your audience is there and engaging makes this possible.

In our next post we discuss 4 Ways That Reduce or Kill Social Media Engagement Over Time.

 

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Filed under Community, Content, Engagement, Facebook, Marketing, Relationship, Social Media, Social Media Marketing

How NOT To Do Facebook Ads

Over the weekend I was scrolling through my feed on Facebook and came across this Sponsored Post from the United States Postal Service, USPS. It caught my eye because it had Spider-Man prominently displayed with the caption “Always at your Facebook Ad Failservice” accompanying it. This immediately trigger some thoughts and emotions about the USPS that many Americans might have. The words “Always” and “Service” are not some of the words that we typically or positively feel about the sinking giant.

Nevertheless, I clicked on the link in the ad to view the website, then I clicked the comments of the sponsored post to see what people were saying. I don’t know why I was so shocked, but I was. There were over 350 comments on the post and the majority were highly critical, negative or at least asking questions about the responsibility of the USPS to run such an ad.

The Spider-Man Facebook ad is part of a larger media campaign that is coupled with the release of the new film. Here’s the television ad that is also part of the campaign.

Whoever inside the USPS leadership and/or their ad agency hired to create and executive this campaign that did not see a potential negative backlash, should receive at least 40 lashes with a wet noodle. The messaging surrounding the post flies in direct contrast with the average consumers view of the government agency. Furthermore, as many of the comments surrounding the campaign point out, the agency should not be spending massive sums of money to partner on such things with Hollywood, when they are in such financial trouble to begin with. Isn’t this just common sense? Epic Fail in my humble opinion.

What can the average marketer take away from this fail?

1) Know your audience and the potential negative perceptions they have about your industry, product, service or brand. Don’t set yourself up for failure by using the wrong messaging that may spark negative results.

2) Be careful what your ad claims. Ask yourself how your audience might react to the claims you are making in your ads. Instead, adjust the messaging to fill the needs that your target audience has or a provide a specific offer that is valuable to them. Do NOT make claims that your audience may readily disagree with and spark controversy.

3) Stay clear of controversy. Brands, industries, products and services should be extremely aware of their audiences sentiment and steer clear of controversial language. Advertising is hard enough, don’t make it more difficult by introducing potentially controversial things into your campaign.

The USPS situation teaches us to know our audience very well before we conduct a Facebook advertising campaign. Their fail is less to do with who they are as an agency or how well they actually perform what they do, but more about their failure to recognize their audiences perceptions, how it relates to their claims in the ad and most importantly the controversy that could arise from it. What’s more, they failed to recognize the social media marketing consequences that can result from missing on all these points.

 

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Filed under Agency, Brand, Community, Facebook, FAIL, Marketing, Social Media, Social Media Marketing

The Two Biggest Challenges Faced By Social Media Marketers [SURVEY REPORT]

As we continue our series from the survey we conducted on social media marketing, the question of overall challenges is the focus. We asked hundreds of social media marketers, agencies and brands what are the two biggest challenges they face with their social media marketing efforts. We were somewhat surprised by the top two answers and think you may be as well.

We asked what are: “The two biggest challenges I face with my overall social media marketing is?”

2 Biggest Social Media Challenges

 

A total of 36.5% of respondents said that Engagement and Sales/Revenue were the two biggest challenges they face with their social media marketing. We found it very interesting that some of the very things that impact both of these key result areas the most were ranked much lower. The key areas that ranked lower were Time, Relationships, Clicks, Content Curation and General Results.

Time 13.68% : Not too surprising is ranked number three is the challenge of time. We all know that social media marketing is very time and human intensive, but where you’re spending time or where you aren’t spending it, is the important part. We have found that most social media marketers spend most of their time on back office functions, not the front office functions that actually result in the two biggest challenges of Engagement and Sales/Revenue.

If your time is spent managing, scheduling, editing and hashtagging curated and marketing posts, you have less time to have conversations, build relationships and engage. These are the things that result in sales and revenue, therefore adjusting where you spend time by using the proper tools, such as Bundle Post is imperative if you wish to impact the Engagement and Revenue of your social media management.

Clicks/Traffic 12.82% :  Now this one is often a challenge to figure out for some. There are several distinct reasons or combination of reasons for this to be a challenge for a social media marketer. Sometimes it is just one of the reasons listed below, but more often than not, it is a combination of several that result in little click-through traffic coming from marketing efforts. Here are a FEW reasons why this tends to occur and questions you should ask yourself.

  1. Lack of -or- Improper Strategy – Do you truly know who your audience is and what they’re interested in?
  2. Lack of Topical Thought Leadership – Are you posting topical content that drives your audiences interest or are you mainly retweeting or sharing content others are posting?
  3. Lack of Consistency or Volume – Are you scheduling social media posts everyday, all day at the appropriate levels, or are you sporadic, inconsistent or not doing it at levels that are even being noticed?
  4. Lack of Value – Do your posts provide selfless, relevant value to your target audience on a consistent basis?
  5. Not Enough Marketing – Are you sharing 10% to 20% of your posts that market you, your company, products or services, or are you rarely even mentioning your online properties, content and landing pages?
  6. Too Much Marketing – Are you posting primarily about you, your company, products or services?

These are some of the reasons that none of your friends and followers are clicking through to your website, content or offer pages. Understanding that you have to first provide value, get into conversations and build relationships in order to get traffic and clicks is extremely important. Simple conversations create interest that can get a connection to have more interest in you or your brand. Many times those conversations cause a connection to even read your bio and click to your site contained within your profile. Get into conversations with your target audience about anything THEY are interested in and see what happens to your clicks and traffic.

General Results 5.13% : We think that Engagement and Sales/Revenue would fall under this category as well, but we did not want to assume and add it to the top two challenge numbers. We also believe that Clicks/Traffic and Relationships are also under this heading, therefore we will leave this challenge as it is.

Relationships 4.7% : Relationships in social media are created through conversations, just like in the real world. Often times the reason relationships are not being forged is due to too few conversations with the proper people. If you are finding that relationships are one of your big challenges, I suggest that you take a look at these three areas:

  1. Your Target Audience – One big mistake people make is that they build communities that are not their target audience. Often the like, friends and followers many marketers attract are that of their peers and competitors, not their prospective customers. Be sure you know who you are trying to reach and connect with them, not your peers.
  2. Your Content Strategy – Another error made on the relationship front is content strategy, especially when you are missing on number one above. If you have not clearly defined who you are trying to reach, you are definitely going to be off on the types of content you are curating and creating for your streams.
  3. Where you Spend Time – Be sure you have the proper tools and processes in place. If you’re spending time everyday curating content and not engaging with your target audience, you will be hard pressed to establish relationships easily.

Follow this formula – “Content leads to conversation, conversations build relationships and relationships result in ROI.” – Get each step down properly and you will see a massive improvement on the quantity and quality of relationships you develop within the social graph.

Content Curation 3% : The biggest shock to us was Content Curation falling to one of the lowest challenges facing the hundreds of social media agencies, brands and marketers that answered our survey. Why? Well if people truly understood this challenge and had it under control and managed properly, we would not see Engagement and Sales/Revenue as the top two challenges. Proper content curation, with the proper topics/strategy, at the appropriate volumes will spark engagement, sharing and conversations. It’s where everything starts.

Adding content creation, proper levels of marketing your products and services, along with the all important strategy work is imperative to achieving social media marketing sales, revenue and ROI. All of this must be approached at the selfless value and relationship level if you’re going to be successful.

Here are the previous Survey posts in this series:

The Top Social Media Dashboards And Tools Marketers Use [SURVEY REPORT]

The Importance And Challenges Of Social Media Content Curation [SURVEY REPORT]

Where Social Media Brands, Marketers And Agencies Spend Their Time [REPORT]

 

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Filed under Brand, Content, Curation, Engagement, Followers, Marketing, Relationship, Results, Retweet, Social content management, Social Media, Social Media Content, Social Media Management, Social Media Marketing, Social Media ROI, Strategy

How To Know Your Social Media Content Strategy Isn’t Working

Determining what isn’t working within your social media marketing strategy is imperative. Your content strategy is often one of the areas that is off, and the reason your efforts are thus far in vain. If you don’t have a proper social media content strategy it will affect the rest of your social media marketing results. Identifying the key indicators pointing to what’s not working is extremely important.

Social Media Content StrategyWhat are a few of the signs that the content strategy you are using with your social media marketing isn’t working?

1) No Shares – One of the biggest things you should be seeing that will validate the topics and content you post about are shares. If you’re not getting a fair amount of RT’s and shares of the content you curate, post and create, your content strategy is missing the mark.

2) No Engagement – When your community likes and comments on the content you are posting to your streams, you can infer that the content types and topics you are posting about is resonating. But lets be very clear here. I said likes AND comments. A subtle thing many miss is that likes without comments is not a good indicator of relevance. You’re looking for both likes and comments that show your content strategy is connecting with your audiences interests.

3) No Clicks – One thing that is often overlooked is the measurement of traffic to YOUR websites, landing pages and content. When you have nailed a curation and creation content strategy, you will be providing consistent content that resonates with your audience and opens interest in content you create and more importantly an openness to investigate what you and/or your company actually does. If your social media posts about you and your services aren’t generating traffic, it’s a good indication that nobody cares what you post.

4) No Leads/Sales – At the end of the day, social media marketing needs to be about results. It needs to be about more than just clicks, engagement, likes and community size. If your content strategy is working and you have speaking to the proper audience with the content you curate and create, it will lead to conversations and then relationships.

Earning relationships should be your focus from the beginning. Providing selfless value through content posting, content creation and shares will open conversations with your community. As those conversations increase, relationships are formed, thought leadership is established and relationships grown. Through those relationships you will also generate inquiries, leads and revenue.

If you have the proper content strategy in place and are doing the proper activities surrounding what you post, likes, comments, conversations, clicks, traffic, relationships and sales are the result.

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Filed under Community, Content, Curation, Engagement, Marketing, Relationship, Results, Social Media Content, Social Media Marketing, Strategy, Uncategorized

The Drastic Difference Between Social Selling And Spam

Social Selling continues to gain popularity as a term and an action within the social media marketing space. Social selling has many definitions, but I like the one by @JulioVisko in a Social Media Today article from 2012 that says “staying connected with your prospects and build a relationship with them that goes beyond a vendor toward a trusted advisor.” The key word here is relationship, not selling, something often misunderstand by online marketers and brands alike.

Correct me if I am wrong, but we are all experiencing an increase in Social Selling VS Spamwhat I consider to be the opposite of social selling, under the guise of the often misunderstood phrase. Many newer social media applications are gaining popularity that purport to “find prospects that need your product/service and automate or suggest responses” that supposedly increase “engagement” and sales. Sounds really good, doesn’t it? Not so fast.

All, if not most of these applications are developed by gear-heads that have incredible programming skills, but little to no social media marketing experience or understanding. What results is the numerous @ mentions we are all experiencing when we tweet a specific word or phrase from brands, marketers and twitter accounts we have had ZERO engagement with. It’s simply a search for and respond with function that fills the social graph with noise, frustration and inappropriate sales messaging that has nothing to do with social.

Recently I had a Skype call with the CEO of one such technology company. The demo and call didn’t go very well as you can imagine, and actually degraded into an argument over what social media marketing actually is. This brilliant programmer’s company has tons of logo’s of major brand customers and news sites “validating” how awesome his technology is, which magnifies the problem even further. The individual argued that it is perfectly fine for brands and marketers to use technology to find “prospects” and @ mention them with a specific offer of their products, even if they have never followed, engaged or connected with the twitter account previously.

Well, I vehemently and respectfully disagree. Where I come from, we call that spam. You know, the unwanted and unrequested direct contact by a person or brand you don’t know, soliciting a product or service you did not want information about. Easily recognized in our email inbox, yet regrettably it is overlooked as acceptable by the inexperienced in social media.

What is social selling and how do you do it properly?

In a word, social selling is relationships. It is derived from connections and conversations within social networks with prospects for your products and services that start and end around building a long-term relationship. It is providing selfless value to your prospect community and earning the opportunity to “pitch” what you do.

Can you target prospects in social selling?

Absolutely you can and SHOULD! Use tools, searches and hashtags to find your target audience or prospects that need what you do, then connect and communicate with them about anything other than what you do. Show interest in them and what they do and most importantly ensure that the content you are sharing is interesting and relevant to THEM, not exclusively pitching what you do.

Social selling and spam are at opposite ends of the spectrum of effective social media marketing.

One is targeted, sustainable and long-term, one is not.

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Filed under App, Brand, Community, Hashtag, Marketing, Relationship, Social Media, Social Media Marketing, Social Selling, Spam, Twitter