Tag Archives: marketing

You Charge This Much Money For Social Media ??? by @smconnec

A Guest Post By Samantha Cangelosi

You charge how much for social media marketing?Who doesn’t like referrals from current clients? Having your social media agency referred to someone else shows that your current clients are obviously happy with your services, and that’s ultimately what any business owner would want, right?

When I received a referral from a client last week, I was excited about the potential business. This, however, wasn’t a typical referral call. Rather than calling about hiring me, this man reached out to me about a potential partnership between him and me. (He is a web designer with several clients looking for help with social media.)

Couldn’t hurt to talk to him about it… so I thought.

Our phone call began on a somewhat normal note — him asking me questions about how I long I’ve been doing what I do and how I came to work with the client we have in common. Simple stuff.

Briefly explaining that he had no interest in learning how to do social media “ever”, he praised me for how well we could potentially “fit together”.

Things were all fine and dandy until he started to describe his clientele. He referred to them as “mom-and-pop shops located in small strip centers.”

Red flag.

Oh, and “they hate to open their checkbooks”.

Bigger red flag.

This man continued on with how marketing agencies over-price everything, and therefore, someone like me would be great to help. I knew I had to lay out my pricing soon because the more this man talked, the more red flags appeared.

Soon after I explained my pricing, silence met me on the other side of the phone followed by, “Wow! You’re telling me that clients would pay you this much for 6 months?”

Ok. This response isn’t too uncommon for those unaware of what social media marketers do, so I proceed to share my thoughts on social media and describe how I help my customers with not just the daily management, but also strategy building. I explain that social media needs to be where business are now since their customers are on their connecting with the competitors. If businesses don’t have a presence on social media nowadays, they will get left behind.

Despite what I said, he continued to greet my answers with long awkward silences. Clearly this guy didn’t know what I was talking about, nor did he care to learn.

He finally responded, “So you’re telling me that you charge [referring client] this much money?” By this point, I was starting to get slightly offended by his attitude and tone and, frankly, it was none of his business what I charge them.

After several minutes of this back-and-forth he gave me the quotes of all quotes. The quote that launched a (865 word) blog post:

I’m sure you went to college and majored in Marketing or something.” Pause.

Me: “Journalism”

Him: “Yeah. Same thing… And I’m sure you’re book smart…but let me give you some advice”

I was in utter shock. This gentleman decided to give me unsolicited business advice on how to price my services because, apparently, mine was somehow flawed. Weird how he knew how to price my services, yet knew nothing about the industry, how it works, what I do or how I do it. Hmm…

I had to take deep breaths, remembering that a client of mine had recommended me and I didn’t want this man to talk bad about me to my current client; or any potential clients, for that matter.

I can go on and on sharing the awkward and offensive things that happened during this conversation, but I think the point has been made: this man clearly had no understanding of social media and absolutely no interest in learning.

It Takes Time

It’s our job as social media managers to help businesses realize the potential social media has, and when done right, how successful it can be. Social media requires time to do that, though. I’m not just talking about time for building relationships — we all know that doesn’t happen overnight. I’m talking about actual time. It takes time to create a social media strategy. We research their competitors, their industry, what they are currently doing with their marketing strategy.

It takes time to build accounts, optimize them, create and edit graphics, etc.

It takes time to find their business’s target audience and follow them and connect with them.

It takes time to find content to share with their target audiences — content that they will actually find interesting.

It takes time. If you want to hire someone who spends 2 minutes a day on your social media management who charges $99 a month, then be my guest, but odds are that they probably won’t have the knowledge or ability to execute a proper strategy, let alone achieve anything resembling real results.

Yes, I went to college and I’m proud of it (Go Mustangs)! Yes I consider myself “book smart,” and shocker: I enjoy learning. If you don’t then you shouldn’t be in this business because social media requires marketers to learn something new every day. I also know that I can’t live without a paycheck, just like you, “man on the other side of the phone”. This is my livelihood. This is my “bread and butter”. This is my business. I get my clients real results and I don’t work for free.

About Samantha:

Samantha CangelosiSamantha Cangelosi is a social media marketer based in South Texas. A graduate of Southern Methodist University in journalism, she has always had a passion for telling and sharing stories with audiences. Now, she gets the chance to tell brands’ stories on a daily basis all while connecting with people just like you. She loves food of all kinds, coffee with a little cream, and her Corgi-child.

Twitter: @smconnec
Facebook : Social Media Connections
Website: sm-connections.com
Linkedin:

7 Comments

Filed under Agency, Content, customer service, Marketing, Relationship, Results, Social Media, Social Media Management, Social Media Marketing, Strategy

4 “Not So Obvious” Reasons Good Content Curation Is Important

We all know, or at least you should, that having enough relevant, selfless, valuable content in your streams is highly important. Curating great content from sources outside of your own, in large enough quantities on a daily basis is the center of any effective Reasons Good Content Curation Is Importantsocial media marketing strategy. That selfless value provided to your audience is what tends to spark conversations, establish thought leadership on various topics and earns you the right to “pitch” your stuff.

Beyond the more clear reasons that curated content is effective and used by so many in social media, there are a few not so obvious reasons that you need to be aware of. Understanding these additional objectives when curating enough content in your streams will help you expand what you are doing and the results you can achieve.

But first, what do we mean by “good” content curation?

1) Enough volume in your streams every day, all day. For example, if you don’t have 20 posts a day on Twitter, you’re not being seen much. People aren’t logged in all day watching their newsfeeds, so you have to ensure no matter when they login on any network, one of your curated posts fly by. More about posting quantity

2) Relevant – The content you curate into your streams should be focused on the 3-5 topics that drive your audience when they’re on social media. What are THEY interested in? What drives them to click, comment and like? It’s not about you and what you do, it’s about them and their interests.

3) Unique – The curated content you post in your streams will get the best results if it’s “off the beaten path”. In other words, don’t share the same popular content and sources as everyone else. Be sure the content you curate in your streams is unique and not something your audience has likely already seen, read and shared themselves. You may also want to check competitors streams to ensure your topical curated content is unique from the sources, sites and authors that you are sharing.

So let’s get a little deeper and discuss other human responses that normally occur when your content curation is really good.

4 Not So Obvious Reasons Good Content Curation is Important

Timeline Checks – New connections that you friend or follow often first check your timeline before accepting your request or following back. When your social streams are consistently full of interesting, relevant content, no matter when a prospective connection happens to check your timeline, they will see value and accept/follow back at a MUCH higher percentage than if you don’t have good, consistent content curation in effect.

Attraction – A huge advantage to the proper execution of a great content strategy is attraction. Nailing your topical curation strategy and executing it every day, all day will result in more of your target audience finding YOU. As your consistency and strategy align, you will grow an extremely targeted community at a much faster pace.

Under The Hood – Really good content curation will spark conversations with your audience. If it doesn’t, your strategy or topics are off and you need to make adjustments to your topics, sources and volumes.

You want your audience to learn that no matter when they look, your streams will always have something valuable for them. When you’ve got it right, conversations will result. As your conversations increase, you build relationships and get your connections to want to know more about you. Most do so by clicking to view your bio on that specific social network.

Click – If you’re properly curating, attracting and engaging with the right audience AND your bio is well thought out, it can also drive your connections to click-through to your site from your bio.

Do you see the natural relationship flow that content curation done well can facilitate in your social media marketing?

Do you understand the nuances that proper social media management can achieve?

What changes do you need to make in your social media execution to leverage human behavior to improve your results?

These not so obvious advantages to exceptional, consistent and valuable content curation represent the culmination of what is called social selling. Understand the underlying human activity the typical social network user completes as a normal course of what we discuss in this post, then take the time and effort to ensure your targeting, strategy, quantity and consistency are inline to realize the additional benefits consciously.

1 Comment

Filed under Community, Content, Curation, Engagement, Followers, Marketing, Relationship, Results, Social Media, Social Media Content, Social Media Management, Social Media Marketing, Social Selling, Strategy

4 Significant Advantages You Have Over Big Brand Social Media

Social Media AdvantagesSocial media marketing often gets media attention and viral activity when big brands create a big budget video designed to attract attention and be shared. Consumers often connect with humor or emotion contained within such videos, share them and the next thing you see is the media and news sites writing about how awesome or effective the campaign was and what you need to learn from the situation for your brand. Sound familiar?

Big brands are also singled out when they commit an epic fail within social media marketing. Writers and the media love to jump on the bandwagon for these situations and turn another company’s misfortune into traffic, viewers and subscribers.

In both cases, there are often few connections between these fortune 500 companies and your business or personal brand. Nothing they do within social media can seriously be translated over to what YOU should be doing. In fact, it is my belief that most major brands are largely clueless about social media marketing, engagement, relationships, selfless value and their audience. And you know what? They don’t have to.

Large brands have spent millions and probably more like billions on branding, major media advertising and exposure over the last 15 years prior to the heydays of social media. Their purpose and focus for being in the social graph is more liken to being forced into it or solely to further their other advertising efforts, rather than a corporate culture shift that compels them.

Let’s be very clear here. I am not speaking about EVERY major brand out there, but certainly MOST. Don’t believe me? Just mention your favorite major brand on Twitter, or comment on a post on their Facebook fanpage and prepare for the ignored silence you will receive. For most it is about branding and additional impressions, not relationships, conversations and connecting with their audience.

Having said this, there are several distinct advantages that small and medium-sized business (SMB) marketers and brands have over large behemoth corporations that you may not consider. Understanding these advantages and leveraging them within your social media management is paramount to winning in your space. Let’s outline a few of these advantages.

“there are several distinct advantages that (SMB) marketers/brands have over large behemoth corporations”  Tweet:

4 Significant Advantages You Have Over Big Brand Social Media

Decision Making – One massive advantage you have as an SMB is a lake of corporate bureaucracy. You have the freedom to make decisions and execute on them without committees, corporate politics and meetings. You can perceive needs, identify opportunities and respond to them as you see fit.

Nimble – In business there is something to be said about having speed. Speed to market and the ability to shift, change and pivot are distinct advantages online. Having the freedom to make decisions and the ability to quickly act upon those decisions is incredibly valuable to a social business. Market changes, trends and the latest news provide opportunities to the nimble brand within social media. Your ability to act upon these information pipes faster than the larger brands should be an important part of your social media strategy.

Relevant Value – As we defined above, large brands often make their social media marketing an extension of their media advertising and branding efforts. YOU have the ability to transcend branding and elevate your efforts to the human level. You are able to share relevant, selfless content with your audience that big brands don’t. You’re able to comment on your target audiences posts and open communication channels that build real and lasting relationships.

Understanding this point and executing it properly, provides your SMB with numerous opportunities to out maneuver big brands and gain traction far more rapidly than they ever could.

Mistakes – Finally, you can make mistakes with your social media marketing efforts with far less impact to your brand. You’re not a massive publicly traded company with executives that are far more afraid of what could go wrong within social media, than how to make it effective. You can make mistakes, own them, apologise and move forward without a massive media or social graph backlash that requires thousands of dollars, public relations repairs and time to heal from the impact. You can press your social efforts ahead without fear of making a brand-killing mistake. Talk about freedom!!!

As you finish reading this blog post and go back to your day, I would like to challenge you to consider these advantages. Ask yourself if you are actually leveraging them in your favor. At the end of the day, you have many opportunities to be more effective than these big brands. Maybe not in raw numbers, but certainly with more speed and as a percentage.

Stop trying to emulate what big brands do in social media and instead focus on being human, engaging and with selfless value. At the end of the day THIS is where you can outperform your biggest competitors.

2 Comments

Filed under Brand, Content, Fanpage, Followers, Marketing, Relationship, Social Media, Social Media Management, Social Media Marketing, Strategy, Twitter

Three Important Components Of Content Marketing

Important Components for Effective Content Marketing Content creation and content marketing has become a crucial element to any digital marketing effort. The transition from big brand only tactic to common place for all online marketers has and will continually expand. Using content for search engine placement and optimization, social network exposure and traffic is quickly becoming a must have component in any online marketing strategy.

While there are certainly many components to effective content marketing, here are three buckets that really require attention and preparation.

Content Creation -

In order to conduct content marketing effectively, you have to create content for your target audience that has relevant value.

  1. Who – Do you know who your target audience is? Be very clear about exactly who you are trying to reach with the content you create.
  2. What – Do you know the challenges your target audience is facing and/or the type of content that drives their interests online? Create compelling content that addresses their challenges and connects to their interests. Create content that speaks to them, not always about you.
  3. When – How consistently and frequently are you creating content?

“Create content that speaks to them, not always about you.”  Tweet:

Promotion/Distribution -

It’s one thing to create content, it’s wholly something different to promote it and get traffic to it.

  1. Channels – Know the online channels where your audience spends most of their time. Be highly active in those channels with consistent, relevant, selfless content that is not yours. By providing relevant, curated content consistently, you will earn the right to promote your created content.
  2. Community – The more consistently and frequently you create content, the larger and faster your community will grow. That includes your social following, subscribers to your blog and organic search reach.
  3. Tools – If you are active in all the right channels, providing selfless value to your audience and therefore built a large and loyal community, you need to ensure that you have an effective tool stack that helps you distribute your content to friends, followers and advocates.

Our tool stack incorporates Hootsuite, Bundle Post, Bundlet, Triberr and our email newsletter system. You want to be sure that the tool stack you are using is highly efficient and effective. Be sure that the tools allow you to promote your new content when it’s published, but can also manage that content for addition postings into social media easily and with strategy. You’ll definitely want the ability to seamlessly track when you shared the content last and schedule it repeatedly moving forward to ensure the optimum reach, traffic and exposure long-term. Social Content Management Is Important!!

Conversion -

Experienced content marketers know why they are creating the content they produce. They understand their objectives, processes and they track it to ensure the goals are being achieved. If they are not, they make changes to the process and do it again. Are you doing this?

  1. Objective – Do you know the goal and objective for your content? Have you planned, developed and tested what happens to the traffic your drive to your content?
  2. Process – Do you have a well thought out process and supporting mechanics to convert the traffic to your content into leads, customers, inquiries or subscribers?
  3. Tracking – Are you tracking the traffic to your content and measuring important metrics to determine what is working and what isn’t?

Although content marketing and content creation do not rise to the level of rocket science, they are both highly specialized components of today’s digital marketing requirements.

What are additional components that you utilize within your online marketing efforts?

5 Comments

Filed under Community, Content, content creation, Curation, Hootsuite, Marketing, Social content management, Social Media, Social Media Content, Social Media Management, Social Media Marketing, social media tool, Tools

The Top 50 RSS Feeds In @BundlePost

Now that Bundle Post is handling millions of curated, marketing and other social media posts on a monthly basis, trends within our massive database are starting to appear. One of the trends we are tracking is which of the millions of RSS feeds added to the system by individual users are the most popular.

The Top 50 RSS feeds used for social mediaThe Bundle Post RSS engine allows users to add any RSS feed into their Bundle Post account, where we automatically ingest, database and manage the content multiple times per day. This content aggregation and management process dedups posts for every feed, tracks which you have shared on social and enables you to flag content you want the system to keep so you can share again. You can easily schedule, hashtag and manage social media marketing and curation posts in just minutes every 3-5 days.

With thousands of users, millions of RSS feeds and subsequent social media posts, we are now able to easily list the most frequently added feeds and most popular content sources within the system.

*It’s important to note that if you have installed the Bundle Post Chrome extension, you can easily add any of the following RSS feeds into your own Bundle Post account with a few clicks.

The Top 50 RSS Feeds In Bundle Post:

1) Bundle Posthttp://bundlepost.wordpress.com/feed/ – Not a big shock that our users are taking advantage of our blog content. We are honored!

2) Bundle Post YouTube Channelhttp://gdata.youtube.com/feeds/api/users/BundlePost/uploads

3) Social Media Examinerhttp://www.socialmediaexaminer.com/feed/

4) Social Media Todayhttp://feeds.feedburner.com/socialmediatoday_allposts

5) Mashablehttp://feeds.mashable.com/Mashable

6) Entrepreneur - http://feeds.feedburner.com/entrepreneur/latest

7) SteamFeedhttp://feeds.feedburner.com/steamfeedcom

8) Copybloggerhttp://feeds.copyblogger.com/Copyblogger

9) Marketinglandhttp://feeds.marketingland.com/mktingland

10) Inchttp://feeds.inc.com/home/updates

11) Small Business Trendshttp://feeds2.feedburner.com/SmallBusinessTrends

12) Jeff Bullashttp://feeds.feedburner.com/JeffbullassBlog

13) Duct Tape Marketinghttp://www.ducttapemarketing.com/blog/feed/

14) Hubspot Marketinghttp://blog.hubspot.com/marketing/rss.xml

15) Business 2 Communityhttp://feeds.feedburner.com/B2C_Social

16) Tech Crunchhttp://feeds.feedburner.com/TechCrunch/

17) Danny Brownhttp://feeds.feedblitz.com/DannyBrown

18) Hubspot (all Blogs)http://blog.hubspot.com/rss.xml

19) Fast Companyhttp://feeds.feedburner.com/fastcompany/headlines

20) Wiredhttp://feeds.wired.com/wired/index

21) MarketingProfs (all blogs)http://rss.marketingprofs.com/marketingprofs/allinone

22) Search Engine Landhttp://feeds.searchengineland.com/searchengineland

23) The MOZ Bloghttp://feeds.feedburner.com/mozblog

24) Search Engine Watchhttp://searchenginewatch.com/rss

25) Social Freshhttp://feeds.feedburner.com/SocialFresh

26) Content Marketing Institutehttp://contentmarketinginstitute.com/feed/

27) Pro Bloggerhttp://feeds.feedburner.com/ProbloggerHelpingBloggersEarnMoney

28) Life Hackerhttp://feeds.gawker.com/lifehacker/full

29) Kim Garsthttp://kimgarst.com/feed/

30) Razor Socialhttp://www.razorsocial.com/feed/

31) Marketo Marketing Bloghttp://feeds.feedburner.com/modernb2bmarketing

32) The Next Webhttp://feeds2.feedburner.com/thenextweb

33) Heidi Cohenhttp://feeds.feedburner.com/HeidiCohen

34) Harvard Businesshttp://feeds.harvardbusiness.org/harvardbusiness/

35) VentureBeathttp://feeds.venturebeat.com/Venturebeat

36) PR Daily – http://www.prdaily.com/Rss.aspx?sn=RSSHome

37) Jenn’s Trendshttp://jennstrends.com/feed/

38) eMarketerhttp://feeds.emarketer.com/Articles.xml

39) Brian Solishttp://feeds.feedburner.com/BrianSolis

40) 99Uhttp://feeds.feedburner.com/The99Percent

41) Tech Crunch (Social)http://feeds.feedburner.com/TechCrunch/social

42) Curattihttp://curatti.com/feed/

43) Houzzhttp://feeds.feedburner.com/houzz

44) Forbeshttp://www.forbes.com/entrepreneurs/feed/

45) Digital Trends – http://www.digitaltrends.com/feed/

46) Mediabistrohttp://www.mediabistro.com/alltwitter/feed

47) Inkling Media – http://feeds.feedburner.com/InklingMedia

48) ConversionXL – http://feeds.feedburner.com/ConversionXL

49) Intuit – http://feeds.feedburner.com/IntuitBlog

50) The John Maxwell Co – http://www.johnmaxwell.com/rss/

What about YOUR content? If you’d like to add your RSS Feed into the Bundle Post Index, click here.

If you’d like to spend 80% less time scheduling, hashtagging and managing curated and marketing social media posts, start your Free 3o Day Trial of Bundle Post Today!

Want to schedule a live demo of Bundle Post in action? Give us a shout on Twitter – @BundlePost

5 Comments

Filed under Blog, Bundle Post, Bundlet, Chrome Extension, Content, Curation, RSS Feed, Social content management, Social Media, Social Media Management, Social Media Marketing, social media tool, Tools, Twitter

Hashtag Automation Gets An Efficiency Upgrade

The Bundle Post development team has been hard at work on a copious amount of back-end systems upgrades. Many of the things we have been working on are not things you can actually see, but server enhancements and scalability upgrades that are the underlying foundation for the larger feature additions that are in development. There are so many groundbreaking social media management capabilities coming down the pipe in the next several months, but we have to wait to share all that. However, we did roll out a few enhancements to the automated hashtagging functions within the system that we are sure you’re going to appreciate.

Automatically hashtag social media postsFor those of you that are unaware, part of the Bundle Post 20 patent pending claims is our Automated Hashtagging System. This feature enables you to identify exact keywords, phrases and company names that you would like the system to locate in the text of curated and marketing posts, then automatically convert those into replaced hashtags or @mentions you desire. Not only can you schedule 100 content curation and social media posts rapidly with total control over what is scheduled, but you can also hashtag those 100 social media posts in about one second! 

Another use for the Bundle Post Hashtag function is to automatically turn company names into their @ Twitter names. You can simple tell the system what exactly to find (example Bundle Post) and instead of replace the company name in the text of the post with a specific hashtag, you can tell the system to replace it with the Twitter name (@BundlePost). So anytime “Bundle Post” appears in the text of a post within the system, it will be modified to display @BundlePost. Pretty cool huh? Yes, we know. :-)

Here’s what the system looks like -

Social media automation, curation and hashtags

With the background explained, lets discuss the enhancements to the hashtag system that is now live for all users.

Bundle Post Auto Hashtag Function Upgrade:

1) Sorting View – Previously when you opened and viewed a Hashtag folder in Bundle Post, the keyword list for that folder were displayed in recent order, putting the most recently added keyword and replacement hashtag at the top. We found this very difficult to easily find keywords and replacement hashtags contained in the folders. Now – when you view a hashtag folder or open a folder to hashtag your scheduled posts, they are all displayed alphabetically. making it easy to find/view specific keywords in your list.

Automated Hashtag Tool

2) Hashtag Order – We have made the actual hashtag system more intelligent to ensure that single word finds aren’t preempted by phrases when you run hashtags in the system. Previously the system would hashtag your scheduled posts in the same sequence in which you added the hashtags into that folder, similar to the old sorting view we described above. What that meant was that if you had a keyword/hashtag for the single word “Social” before the phrase “Social Media” in your hashtag folder, the system would find and hashtag the word “social to #social” then not be able to find the exact phrase “social(space)media”, leaving your posts looking like this: #Social Media is awesome.

The new functionality ensures that whatever sequence you have added keywords or phrases to your hashtag folders, the system will always hashtag phrases with multiple words in them first, then hashtag single words after that. The new intelligent function tracts all of your hashtags listed and determines how many words you have in each Find field and uses that information to intelligently automate the hashtagging of your scheduled posts.

What you will potentially find is that keywords that were not being hashtagged even though you had them listed in your folder are now being discovered properly by the system. You will also be able to more easily manage the keywords and hashtags within Bundle Post to ensure your posts are always hashtagged and done so properly.

The Bundle Post social media marketing, content curation and content management tool is a completely unique approach that gives you complete control of your posts and gives you the time to engage and get results. All of the automation resides in the back office, so nothing is auto posted to your newsfeeds.

We would love to hear your thoughts on the new hashtag functions, so comment below on how you’re using the Bundle Post hashtag system.

*BONUS System upgrades live -> You will also notice that we have incorporated a lot of JavaScript functionality into the user interface across the entire system that has largely removed the need for your browser to refresh. We will continue to incorporate more of this higher level functionality and improve the overall user experience, speed and capabilities.

3 Comments

Filed under automation, Bundle Post, Content, content creation, Curation, Hashtag, Social content management, Social Media, social media automation, Social Media Content, Social Media Management, Social Media Marketing, social media tool

7 Traits That Define A Company’s Business Culture As Social

What defines a Social Business CultureThis last week I was involved in a few conversations that surrounded businesses that are on social media, more specifically those that either are executing it well and those that are just there. It got me thinking about the millions of brands, both large and small that have a social presence, yet clearly do not have a corporate culture of social within their organization. As I pondered this, I also thought about our organization that not only lives in social, but was born out of a social media agency and used this as our guide.

Since many large brands are now in social media and easily garner large audiences due to their prolific branding and massive advertising budgets over many decades, it is important to point out that MOST have anything but a corporate social culture. In fact many of the larger brands we all know around the world have some of the worst social media marketing execution. I am not talking about just the epic fails we read about from these massive corporations, but even their daily social media activities are a slap in the face toward what any experienced social media professional knows about this space.

For this and many other reasons, I personally avoid large brands online. I stay clear of their noise, self-promotion and other social marketing efforts. If I based my shopping on their lacklustre social media marketing and poor engagement, I would never be able to bring myself to visit many stores. But I digress.

Rather than detail all the failings of brands within social media, we decided it might be far more helpful for many small and medium brands to develop a list of traits that are displayed by brands that have created and fostered a corporate culture of social within their business. We got feedback from our awesome community as well and are including their thoughts on some of the traits.

Though this is not an exhaustive list, we believe it embodies the large bucket items that define what a social business is.

7 Traits That Define A Company’s Business Culture As Social

1) Priority Top Down – Bar far, the most important trait that establishes social into a business culture is top down leadership. When the executive team at the top make a clear commitment to social media, done properly, it becomes clear to everyone inside as well as outside that organization. Without embracing social as a corporate priority, social media departments are clearly handcuffed and it shows. Empowering teams around social from the very top of your business not only unleashes the other traits in this post to be free to execute, it mandates the traits into every member of the company.

Tangent – Just last week on a call with our CTO (Chief Technology Officer) going over our development priorities, we were discussing something an existing Bundle Post user brought up that they really needed. Our CTO said “Well that is a current customer that has a strong need, so I think that should be a priority.” Adjustments were made to the priority list accordingly because our entire leadership has a social focus.

When the leaders of an organization have a commitment to and then drive a social culture, nothing but good will result.

Tiffany Keuhl

Keri Jaehnig

Ben Risinger

2) Consistent Communication – A social business culture isn’t just ON social media, they continually communicate internally their social priorities, what those priorities mean and how they are expected to be executed.

Timothy Hughes

Nancy Kenney

Tabatha B

3) Transparency – A social business doesn’t hide their mistakes internally or externally, instead they admit to them quickly and take steps to correct them. They don’t pretend to be perfect and portray a sense of reality of their business that is human and approachable.

Brian Vickery

Bryan Kramer

4) Responsiveness – It’s true that people want to know they are being heard, but even more importantly, they want a response. Social media is social AND media combined. When a brand has a presence but doesn’t respond to the good, bad or otherwise, people feel that they are not heard. Even worse they are made to feel they and their issues don’t matter to the brand. When a brand is responsive to their customers and prospects on social media, and do it in a timely manner, the opposite impression is made. Brands that truly understand this and have a social culture in their organization build life long customers.

SherylBionic

5) Sincerity / Authenticity – It’s one thing to go through the motions, it’s another thing to actually care. When a company has fostered a culture of social in their organization, every team member has sincerity and authenticity in what they do. Customers are never left wondering if the brand cares. It shows through the way the brand conducts their social media efforts.

richtatum
RebeccaC

6) Empathy – Social businesses teach empathy within their organization. It is a priority that all levels of the organization understand the plight of their customers before and after the sale. This means that the business educates its teams on the pain points their customers have, how their products and services ease those pains, but most importantly the importance of the customer later in the relationship. Not just the ongoing revenue opportunities down the road, but the utter importance of handling that customer properly when they have a problem.

chloe

7) Customer Priority – The social business doesn’t necessarily believe that customer is always right, but the customer is definitely a priority in the business culture and it shows.

What we find so interesting about these traits is that they are the same traits that any successful business should deploy. What I mean by that is, if the social media element was removed, the leadership, customer centric empathy within all of these traits are what great businesses have been doing for decades. Instill them in your social business culture as well and the effectiveness of your social media marketing efforts will breed loyalty, revenue and sales growth beyond your expectations!

10 Comments

Filed under Engagement, Marketing, Social Media, Social Media Marketing