Tag Archives: Revenue

7 Traits That Define A Company’s Business Culture As Social

What defines a Social Business CultureThis last week I was involved in a few conversations that surrounded businesses that are on social media, more specifically those that either are executing it well and those that are just there. It got me thinking about the millions of brands, both large and small that have a social presence, yet clearly do not have a corporate culture of social within their organization. As I pondered this, I also thought about our organization that not only lives in social, but was born out of a social media agency and used this as our guide.

Since many large brands are now in social media and easily garner large audiences due to their prolific branding and massive advertising budgets over many decades, it is important to point out that MOST have anything but a corporate social culture. In fact many of the larger brands we all know around the world have some of the worst social media marketing execution. I am not talking about just the epic fails we read about from these massive corporations, but even their daily social media activities are a slap in the face toward what any experienced social media professional knows about this space.

For this and many other reasons, I personally avoid large brands online. I stay clear of their noise, self-promotion and other social marketing efforts. If I based my shopping on their lacklustre social media marketing and poor engagement, I would never be able to bring myself to visit many stores. But I digress.

Rather than detail all the failings of brands within social media, we decided it might be far more helpful for many small and medium brands to develop a list of traits that are displayed by brands that have created and fostered a corporate culture of social within their business. We got feedback from our awesome community as well and are including their thoughts on some of the traits.

Though this is not an exhaustive list, we believe it embodies the large bucket items that define what a social business is.

7 Traits That Define A Company’s Business Culture As Social

1) Priority Top Down – Bar far, the most important trait that establishes social into a business culture is top down leadership. When the executive team at the top make a clear commitment to social media, done properly, it becomes clear to everyone inside as well as outside that organization. Without embracing social as a corporate priority, social media departments are clearly handcuffed and it shows. Empowering teams around social from the very top of your business not only unleashes the other traits in this post to be free to execute, it mandates the traits into every member of the company.

Tangent – Just last week on a call with our CTO (Chief Technology Officer) going over our development priorities, we were discussing something an existing Bundle Post user brought up that they really needed. Our CTO said “Well that is a current customer that has a strong need, so I think that should be a priority.” Adjustments were made to the priority list accordingly because our entire leadership has a social focus.

When the leaders of an organization have a commitment to and then drive a social culture, nothing but good will result.

Tiffany Keuhl

Keri Jaehnig

Ben Risinger

2) Consistent Communication – A social business culture isn’t just ON social media, they continually communicate internally their social priorities, what those priorities mean and how they are expected to be executed.

Timothy Hughes

Nancy Kenney

Tabatha B

3) Transparency – A social business doesn’t hide their mistakes internally or externally, instead they admit to them quickly and take steps to correct them. They don’t pretend to be perfect and portray a sense of reality of their business that is human and approachable.

Brian Vickery

Bryan Kramer

4) Responsiveness – It’s true that people want to know they are being heard, but even more importantly, they want a response. Social media is social AND media combined. When a brand has a presence but doesn’t respond to the good, bad or otherwise, people feel that they are not heard. Even worse they are made to feel they and their issues don’t matter to the brand. When a brand is responsive to their customers and prospects on social media, and do it in a timely manner, the opposite impression is made. Brands that truly understand this and have a social culture in their organization build life long customers.

SherylBionic

5) Sincerity / Authenticity – It’s one thing to go through the motions, it’s another thing to actually care. When a company has fostered a culture of social in their organization, every team member has sincerity and authenticity in what they do. Customers are never left wondering if the brand cares. It shows through the way the brand conducts their social media efforts.

richtatum
RebeccaC

6) Empathy – Social businesses teach empathy within their organization. It is a priority that all levels of the organization understand the plight of their customers before and after the sale. This means that the business educates its teams on the pain points their customers have, how their products and services ease those pains, but most importantly the importance of the customer later in the relationship. Not just the ongoing revenue opportunities down the road, but the utter importance of handling that customer properly when they have a problem.

chloe

7) Customer Priority – The social business doesn’t necessarily believe that customer is always right, but the customer is definitely a priority in the business culture and it shows.

What we find so interesting about these traits is that they are the same traits that any successful business should deploy. What I mean by that is, if the social media element was removed, the leadership, customer centric empathy within all of these traits are what great businesses have been doing for decades. Instill them in your social business culture as well and the effectiveness of your social media marketing efforts will breed loyalty, revenue and sales growth beyond your expectations!

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Filed under Buffer, Engagement, Marketing, Social Media, Social Media Marketing

100% Year Over Year Sales Growth Exclusively Through Social Media – You Can Too!

Is it possible for a small startup company with little funding to succeed exclusively through social media marketing?

Can social media really achieve ROI (return on investment) no matter how crowded their industry space is?

The question of ROI, huge sales and revenue growth for an organization built exclusively on social media marketing as its one and only marketing channel is constantly a topic of discussion online. Many are now writing articles that suggest a change of focus toward less measurable things like branding, exposure or some other old school marketing lingo that simply replaces real results with a lot of flashy terminology.

100 percent sales, revenue and user growth The answer is a definitive YES!  You can get ROI and more than 100% sales and revenue growth each year. How do we know? We’ve done it. We would like to make it official.

Today Bundle Post is announcing that it has achieved over 100% sales, revenue and user base growth in less than 12 months!

Do you think we are a little excited? Of course we are. shouldn’t we be? We have not even done a single social or online ad whatsoever.

You can do this too!

So the question becomes, how does a social media technology startup that is self-funded and in one of the most crowded spaces online compete with companies that have millions in venture funding?

Below you will find six keys to an effective social media program. We also include links to more detail on specific items within each section. So let’s take a peek under the hood…

1) Start Early -

You can’t wait to start your social media marketing when you have your site, product or ducks all nicely in a row. You need to have built a community well before you launch your actual product or service if you are going to be effective launching it in social media. So you have to start early and build a community that knows you BEFORE you are ready to go to market.

Already launched, now what?

If you have already launched your company or service, you’ve GOT to work over time. Growing your community size is every bit important as anything else in social media. This has to be a constant and active part of what you are doing.

WHY?

You have to have a large enough audience to make social media effective. Think of radio or TV advertising. Although it is mass market, direct advertising and anything but social, it’s about the numbers. Social media marketing is about the numbers too, but not only the numbers. It’s also social. You must find your target audience and connect with them. In essence you need to take an active role in growing your audience on a daily basis and not just building your profiles and hoping they will come.

But this alone doesn’t make social media effective. It’s just a single spoke in the wheel.

2) Stay Consistent - In social media, there is nothing more important than consistency. Just like in sports, if a team is really good at something, but not consistently, they struggle to win. You need to be consistent will all of your social media components if you expect to see results.

Here are a few things to be consistent at:

  • Selfless Value – Share enough relevant, valuable content every day, all day that is interesting to your target audience.
  • Be Grateful – Thank people who share your posts. Do it always and do it quickly.

3) Strategy – You need to know exactly where you are going and how you indeed on getting there. Get this wrong and you’ll be in trouble. You need to get it right and stick to it! In social, we call that strategy.

Know these 5 things:

  • What is the specific and realistic objective of your social media program.
  • Who exactly are you trying to reach. (no time to be general. Think geographic, psychographic and demographic)
  • What are they interested in? (that’s what you need to post content about)
  • What brands/people have already built a following of your intended audience? (Follow their following)
  • How often do I plan to proactively engage with my intended audience DAILY?

4) Always Respond -

One of the biggest mistakes we see being made in social media is slow or no response from accounts. When you are mentioned, tagged or your posts are shared, you not only need to respond, but you need to do it rapidly. When someone engages with your brand or content you posted, they are there, right at that moment. Missing the opportunity to have a conversation is limited by the length of time you take to respond.

Ignoring connections that engage with your brand is a death sentence. Over time, they stop. Do this at your own peril.

5) Be Known For Something -

You don’t just DO social media and magically get results. Having an effective social media program involves really understanding your audience, the topics that interest them and the challenges they have that you help with. If you truly understand these things about your potential and current customers, you will know the topics you need to be known for posting about. This is called “thought leadership” in social media.

Beyond subject matters, be known for your engagement, gratitude and response. Better yet, follow our lead and also be known for your Customer Support. We are constantly and publicly acknowledged for our support response, willingness to help and hands on approach. Mimic this and make it not only a priority, but part of your company culture. You will thank me later.

6) Earn Relationships -

Before you start posting your marketing stuff in your feeds, be sure you have real, selfless value in them. A small percentage of what you post on a daily basis should be about you and what you do. The largest number of posts should be what we discussed in number 2 above. Curate content that is valuable to your audience and earn the right to pitch your wares by first doing that and responding to the conversations that result.

Building relationships is a process. Providing selfless value is the method. ~ @fondalo

Does this seem like a lot? Well, it is. There’s an enormous amount involved in running an effective social media marketing program. Your social media management, tools and workflow are the essential components that must work together effortlessly. For us and many other social media marketers, brands and agencies, Bundle Post is the glue that makes them all converge.

If you’d like a live demo of Bundle Post in action and a one on one social media marketing consultation, hit us up on Twitter @BundlePost

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Filed under Agency, Brand, Bundle Post, Content, Curation, Marketing, Relationship, Results, Social Media, Social Media Content, Social Media Management, Social Media ROI, social media tool, Social Selling, Strategy, Tools, Twitter

America The Movie, Google And Political Agendas? Or Just How Google Works

Last week much of the internet was abuzz about Dinesh D’Souza’s new movie, “America” and particularly how Google was presumably The buzz about Google's search results for the movie "America"manipulating search results to somehow harm the movies success. The situation escalated when attorneys for the movie sent a legal letter to Google demanding that search results for the new movie be properly enacted and an explanation of whether the issue was human or algorithm related.

We don’t do political here at Bundle Post, so no reference to the details of the movie and/or our personal beliefs will be included in this post, however this situation begs a different viewpoint that is not currently being defined.

There are two prominent points of view being put forward on this situation, so I think we should first outline them, then open a differing discussion about what might be really going on here.

1) Google Purposeful Manipulation – The insinuation that has driven most of the buzz on this story is that Google has some political agenda that opposes the movie and that is the reason for the search result failure.

2) A “Problem” With The Google Search Algorithm – In a statement from Google to The Hollywood Reporter they said “that it has implemented a fix for the problem, caused by confusion — Google says — with “America” being a common term. But it will still take “some time” before the fix rolls out in order to make showtimes appear.”

Are you sure about that Google?

Putting those two points aside, I think having a proper perspective here makes a lot of sense. Google is an ad platform. All of it’s sites, products and services are focused on achieving two things:

1) Data gathering of user profiles, habits and interests.

2) Delivering more targeted advertisements.

Whether you are using gmail, Google Plus, an Android device or any other Google owned product or site, the entire focus of the company is to improve these two things. It’s how Google makes money. Advertisers pay to improve their exposure on Google search, ad platforms and other owned sites.

The hard facts are this – Google has no interest in showing you the latest, relevant content for your searches. They want to show you the most popular PAGES associated with your search, which forces brands, agencies and marketers to pay to compete for the exposure of those most popular pages.

Knowing Google’s real agenda and business model, it seems that what occurred here is simply how it works for any search topic. Popular pages will get the highest SEO results and therefore the top search results. Google is a business that derives revenue from Pay Per Click advertisements on their search engine as well as on other sites and platforms. They want movie producers, venues and studios to pay to promote their wares, just as any local restaurant or national retail chain does.

I don’t believe that Google is dumb enough to put forth a blatant discriminatory political agenda that could harm their business or future revenue. However, they certainly seemed to have opened Pandora’s box with the statement provided to The Hollywood Reporter.

Did they open the door for other media companies, brands and marketers to create news and bad press for Google? Did Google offer legal grounds for others to also demand that their search results be modified or improved? I’m not sure about all that, but they are interesting questions to consider.

At the end of the day, America the movie seems to have received a lot of additional press and Google might have come off looking a little poorly. Social media has a powerful impact on these situations and this example shows just that.

What say you?

*PS – A search on Bing for “America Movie” returned the proper search results at first position. #interesting

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Filed under Brand, Content, Google, Google Plus, Marketing, Results, SEO, Social Media

Social Media Conversations That Become Leads

Conversations within social media is what builds relationships. Those resulting relationships are what lay the foundations for real results like sales, revenue and customer acquisition. But the question I hear most often is “How do you get into conversations that become leads?”

Social media conversations that become leadsOne way to get into conversations is to simply start them with others. For brands this is an infinitely more difficult task given the resources required, the restrictions of certain social networks and simply time. This doesn’t scale well and therefore is often only a small part of a social strategy long-term. Starting conversations with your target audience is effective, but requires massive resources to pull it off with anything resembling return on investment (ROI).

Another and more frequently used approach to starting conversations is something I call luring.

I frequently use analogies to correlate social media marketing to things that most people already understand. I find that many comprehend some of the complexities of social media much better this way. So let’s look at social media engagement or social selling as fishing.

Lure, luring, fishing. Get it?

If you agree that “Content leads to conversations, conversations build relationships and relationships result in ROI“, then we can equate content to a fishing lure and getting a bite on the line as a conversation. The reason for a fishing lure is to attract and catch fish. Different sizes and types of lures are designed to attract different types and sizes of fish. Therefore the right content, created and curated (the lure) in your streams will attract a certain type of prospect and therefore increase the chances that they share, comment or like the content you post (the bite).

Furthering our analogy, if you don’t cast enough times on the day you are fishing, you greatly reduce your chances of getting any bites. Casting your lure into the lake only a few times will likely result in no fish being attracted to your lure. You have to keep casting, reeling in and casting again in order to increase the odds that a fish will even see your lure, let alone be attracted to it. This is why having enough consistent, relevant, valuable content in your streams is so important.

This gets even complex when there are numerous types of fish in the lake, but you’re only interested in catching a specific kind. Now you have to consider WHICH lures (content subject matter) are best to attract that specific type of fish and also how many times you need to be casting and reeling in your lure each and every day in order to get a bite. If you want to attract fish that have a higher propensity to engage with you from the content you post, focus on curating content that highlights the challenges that your product and service solves for your target audience.

5 Social Media Ways To Foster Conversations With The Right Audience -

  1. Enough Posts (Casting) – social network users are logging on and off, and switching from desktop to mobile all day long. If you do not have enough posts all day, every day, you’re likely to be seen less.
  2. Content Type (The Lure) – Whether you are curating or creating content, you need to ensure that what you are posting is relevant and interesting to your target audience. Know what THEY are interested in and post about those topics. This is what will get them to engage YOU.
  3. Crowded Waters – Just because an article is popular or comes from a popular site, doesn’t mean you should post it in your streams. In fact, I would say that in most cases the opposite it true. Sharing content that everyone has already seen, read and shared themselves is hardly an effective strategy. If your peers and competitors are fishing in the same cove of the lake, grab your fishing pole and fish somewhere else where this fish see less of the same lures.
  4. Create Lures – Along with posting curated content, you should also be creating content. Think of this as the experienced fly fisherman that ties their own flies. Know your intended audience (fish) and what they’re interested in and create content that connects their needs, challenges and interests with what you do, without overtly pitching your product or service.
  5. Leads – When you have a “fish on” (conversation started) don’t reel it in as fast as humanly possible. Take the time to expand the conversation around your contact without immediately moving to what you do. Building relationships over time is what gets results. Getting a bite and immediately attempting to land the fish is a great way to rip the hook out and lose the fish altogether.

At the end of the day, social media marketing lead generation is not dissimilar to the real world. Relationships take time and often require many conversations to build trust. Taking the time to earn that trust will open doors to discuss what you do with your connections and turn relationships into leads.

If you’re having the right conversations with the right connections, your conversations will become leads.

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Filed under Brand, Community, Content, content creation, Curation, Engagement, Marketing, Relationship, Results, Social Media, Social Media Marketing, Social Selling, Uncategorized

Should Engagement Be Valued Over Sales In Social Media Marketing

Social Media Confused BrandsIn a word, NO!  Engagement should not be valued over sales in social media marketing. Engagement is simply part of the required functions of social media marketing that leads to Sales, but only when done properly.

A report published by eMarketer last year states that brands believe consumer engagement and brand lift were the number one goals of their social media marketing. Consumer engagement represented a 17% increase in this goal, which replaced “positive sentiment” as the number one goal just a year ago.

The study further shows that in 2011 increasing sales was the number one goal of social media marketing, yet it quickly dropped below 50% by 2012. Now brands seem to be even more confused on priorities, as increasing sales is now cited as the leading goal by 58% of the respondents.

These new statistics seem to indicate to me that many still don’t have an understanding of how social media marketing is best utilized at the brand level. It also makes me think that confusion and lack of proper strategy and execution make changing the primary goal of their efforts an easier migration, then actually achieving real results. Scary? I believe so…

In just three short years, brands have modified their social focus from actually achieving results from the channel to the fluffy measurement of likes, comments and shares as a metric of success. So the question is, should engagement be valued over sales, or should engagement combined with a proper strategy lead to a focused sales, revenue and ROI metric approach?

Here are some questions that I think should be answered by most brands:

1) Is the Effort vs Return worth the time spent to obtain engagement?

2) Are you seeking False Positives in the form of engagement in order to measure how well you are doing?

3) Is the Activity you are performing to achieve engagement appropriate?

4) Is your Strategy and Execution wrong, therefore leading you to focus on engagement instead of sales/revenue?

5) Have you defined your Target Audience appropriately in order to actually achieve sales/revenue?

6) Are you avoiding Sales and Revenue as a top priority because you don’t really know how to achieve that?

7) Are you Changing Your Goals year after year to fit what you ARE achieving, instead of adjusting what you are doing to achieve what you know you should?

I think there are some significant flaws in the thinking associated with this report by the brands that responded. I believe there is a disconnect in understanding effective social media marketing and how to do it. I believe that the limitations brands are self imposing, prevent them from actually doing social media marketing in a way that achieves real results.

What do you think?

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Filed under Brand, Engagement, Marketing, Relationship, Results, Social Media, Social Media Marketing, Social Media ROI, Strategy, Uncategorized

The Two Biggest Challenges Faced By Social Media Marketers [SURVEY REPORT]

As we continue our series from the survey we conducted on social media marketing, the question of overall challenges is the focus. We asked hundreds of social media marketers, agencies and brands what are the two biggest challenges they face with their social media marketing efforts. We were somewhat surprised by the top two answers and think you may be as well.

We asked what are: “The two biggest challenges I face with my overall social media marketing is?”

2 Biggest Social Media Challenges

 

A total of 36.5% of respondents said that Engagement and Sales/Revenue were the two biggest challenges they face with their social media marketing. We found it very interesting that some of the very things that impact both of these key result areas the most were ranked much lower. The key areas that ranked lower were Time, Relationships, Clicks, Content Curation and General Results.

Time 13.68% : Not too surprising is ranked number three is the challenge of time. We all know that social media marketing is very time and human intensive, but where you’re spending time or where you aren’t spending it, is the important part. We have found that most social media marketers spend most of their time on back office functions, not the front office functions that actually result in the two biggest challenges of Engagement and Sales/Revenue.

If your time is spent managing, scheduling, editing and hashtagging curated and marketing posts, you have less time to have conversations, build relationships and engage. These are the things that result in sales and revenue, therefore adjusting where you spend time by using the proper tools, such as Bundle Post is imperative if you wish to impact the Engagement and Revenue of your social media management.

Clicks/Traffic 12.82% :  Now this one is often a challenge to figure out for some. There are several distinct reasons or combination of reasons for this to be a challenge for a social media marketer. Sometimes it is just one of the reasons listed below, but more often than not, it is a combination of several that result in little click-through traffic coming from marketing efforts. Here are a FEW reasons why this tends to occur and questions you should ask yourself.

  1. Lack of -or- Improper Strategy – Do you truly know who your audience is and what they’re interested in?
  2. Lack of Topical Thought Leadership – Are you posting topical content that drives your audiences interest or are you mainly retweeting or sharing content others are posting?
  3. Lack of Consistency or Volume – Are you scheduling social media posts everyday, all day at the appropriate levels, or are you sporadic, inconsistent or not doing it at levels that are even being noticed?
  4. Lack of Value – Do your posts provide selfless, relevant value to your target audience on a consistent basis?
  5. Not Enough Marketing – Are you sharing 10% to 20% of your posts that market you, your company, products or services, or are you rarely even mentioning your online properties, content and landing pages?
  6. Too Much Marketing – Are you posting primarily about you, your company, products or services?

These are some of the reasons that none of your friends and followers are clicking through to your website, content or offer pages. Understanding that you have to first provide value, get into conversations and build relationships in order to get traffic and clicks is extremely important. Simple conversations create interest that can get a connection to have more interest in you or your brand. Many times those conversations cause a connection to even read your bio and click to your site contained within your profile. Get into conversations with your target audience about anything THEY are interested in and see what happens to your clicks and traffic.

General Results 5.13% : We think that Engagement and Sales/Revenue would fall under this category as well, but we did not want to assume and add it to the top two challenge numbers. We also believe that Clicks/Traffic and Relationships are also under this heading, therefore we will leave this challenge as it is.

Relationships 4.7% : Relationships in social media are created through conversations, just like in the real world. Often times the reason relationships are not being forged is due to too few conversations with the proper people. If you are finding that relationships are one of your big challenges, I suggest that you take a look at these three areas:

  1. Your Target Audience – One big mistake people make is that they build communities that are not their target audience. Often the like, friends and followers many marketers attract are that of their peers and competitors, not their prospective customers. Be sure you know who you are trying to reach and connect with them, not your peers.
  2. Your Content Strategy – Another error made on the relationship front is content strategy, especially when you are missing on number one above. If you have not clearly defined who you are trying to reach, you are definitely going to be off on the types of content you are curating and creating for your streams.
  3. Where you Spend Time – Be sure you have the proper tools and processes in place. If you’re spending time everyday curating content and not engaging with your target audience, you will be hard pressed to establish relationships easily.

Follow this formula – “Content leads to conversation, conversations build relationships and relationships result in ROI.” – Get each step down properly and you will see a massive improvement on the quantity and quality of relationships you develop within the social graph.

Content Curation 3% : The biggest shock to us was Content Curation falling to one of the lowest challenges facing the hundreds of social media agencies, brands and marketers that answered our survey. Why? Well if people truly understood this challenge and had it under control and managed properly, we would not see Engagement and Sales/Revenue as the top two challenges. Proper content curation, with the proper topics/strategy, at the appropriate volumes will spark engagement, sharing and conversations. It’s where everything starts.

Adding content creation, proper levels of marketing your products and services, along with the all important strategy work is imperative to achieving social media marketing sales, revenue and ROI. All of this must be approached at the selfless value and relationship level if you’re going to be successful.

Here are the previous Survey posts in this series:

The Top Social Media Dashboards And Tools Marketers Use [SURVEY REPORT]

The Importance And Challenges Of Social Media Content Curation [SURVEY REPORT]

Where Social Media Brands, Marketers And Agencies Spend Their Time [REPORT]

 

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Filed under Brand, Content, Curation, Engagement, Followers, Marketing, Relationship, Results, Retweet, Social content management, Social Media, Social Media Content, Social Media Management, Social Media Marketing, Social Media ROI, Strategy

Facebook Announcing Plan To End Pay To Play For Pages – A Dream?

Facebook Pay to PlayYes, most likely it IS a dream. But since Facebook is about to release an earnings report this month on the 23rd, I believe it will be the peak of their revenue climb with this pay to play shift and that by the end of the year we will begin to see a dramatic decline in revenue and page activity if they stay the course.

But in a perfect world, I would love to see a $12.1 Billion revenue announcement that consisted of a new monthly page fee. Why? It would mean that they came to their senses and realized that the current pay to play model they have implemented is not sustainable as a business model and page owners, managers and brands are fleeing the Facebook platform for greener pastures. It would also mean that they have further had a reality check and finally understood social media marketing, their users and customers in a real way.

I previously wrote a piece before Facebook enacted the Pay to Play business model that included what I believed to be a better solution to their then EdgeRank Newsfeed algorithm, stock price plummeting and revenue model challenges.

Since then Facebook deployed what has come to be known as their “Pay to Play” requirement, that I believe is a completely unsustainable revenue model and one that delivers zero benefit to users, marketers or Facebook itself over the long run. This is backed up by a recent eMarketer report showing organic reach declining at an increasing rate. Diminishing returns the platform can and will deliver to brands, marketers and page owners. I decided to do some deeper research and have put together basic financials that compare what Facebook is currently doing as compared to what I propose, and the compelling differences between the two.

But before I get into that, let’s take a peek at some of Facebook’s 2013 Public Business Highlights:

Revenue for the full year 2013 was $7.87 billion, an increase of 55% year-over-year.

Income from operations for the full year 2013 was $2.80 billion. (advertising revenues)

Net income for the full year 2013 was $1.50 billion.

Free cash flow for the full year of 2013 was $2.85 billion.

Facebook currently has 54.2 Million active pages.

Facebook has 25 million small business pages.

Removing Pay To Play and Replacing It With Monthly Fees:

I went ahead and ran some numbers using my plan and compared the results with what Facebook is currently doing. This plan is predicated on Facebook displaying all page posts to newsfeeds, similar to friend posts. If they abandoned their unsustainable Pay to Play model and instead adopted my page monthly fee model, the revenue improvement to Facebook is massive and the benefits to page owners, marketers and end users is even bigger! Facebook Revenue Plan By the numbers:

  • I am factoring a little more than half of pages would participate and pay the monthly fee, remaining an active page on Facebook.
  • Small business pages would pay a small $30/mo fee, other smaller pages a $20/mo fee, non-profit and charities only $10/mo and larger big brand pages an average of $200 per month.
  • Ad revenue would still be a factor for Facebook and actually become even more valuable since you know you would be able to reach new likes that you add to your page with this new model. I pegged the ad revenue much lower to take into account the changes to the model though.
  • New 2014 annual revenue jumps from $2.8 billion to $12.1 billion under my plan – a $9.3 billion improvement over 2013!

Benefits of the Monthly Page Fee Model:

Newsfeeds would be competitively driven Facebook users would control what content they want with the power of their like/unlike

Focus would shift to creating and sharing great content and that would drive the newsfeed

The playing field for SMB’s would be leveled against Big Brands wouldn’t have a substantial advantage because of their huge budgets Efficiency/Result value would shift to time spent creating content rather than managing ad systems

So many more benefits, but you get the idea

The BIG Winners:

Users – They see content from pages they liked and wanted content from to begin with. Users would power the Facebook page success model, rather than big brands and/or budgets.

Marketers – Can access the likes they already invested heavily to obtain. The nominal monthly fee makes it a very viable marketing platform again.

Facebook – Duh. HUGE revenue win for Facebook and a lot of good will earned for listening to its users and developing an alternative that benefits everyone. (there’s a first for everything) Everyone wins! Tell me what your thoughts are on this alternative monthly fee model for Facebook Pages? What do you like, dislike or wish Facebook would do?

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a P.S. for those that enjoy those.

Here Are Just A Few Problems with the current Pay To Play Model:

Not sustainable – In another post I did some time back I discussed “By restricting the previous value of pages to marketers of all sizes, Facebook is setting the stage for a collapse of the Facebook page model and pushing both users and marketers to other platforms…”  When you require people to reach the audience they have already spent a ton of time and effort to establish, and many paid Facebook for ads to do this, then you change the game and require them now to also pay to reach them, nothing but diminishing returns will occur. If Paying for page reach via ads is the only method available, the expertise and time requirements to make that successful in a diminishing return environment pushes many right out of the market.

Users are the losers – They are not seeing the content from pages they liked and want content from.

Money, NOT content drives pages success

Not a level playing field – Most small and medium businesses can’t compete with big brands for eyeballs on the platform effectively.

Diminishing Returns –  The current model will continue to decline in results, rather than improve return and value to business stakeholders. It’s pretty simple to determine the long-term outcome of something with diminishing returns.

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Filed under Brand, Content, EdgeRank, Facebook, Marketing, Pay to Play, Retweet, Social Media, Social Media Marketing

How To Know Your Social Media Content Strategy Isn’t Working

Determining what isn’t working within your social media marketing strategy is imperative. Your content strategy is often one of the areas that is off, and the reason your efforts are thus far in vain. If you don’t have a proper social media content strategy it will affect the rest of your social media marketing results. Identifying the key indicators pointing to what’s not working is extremely important.

Social Media Content StrategyWhat are a few of the signs that the content strategy you are using with your social media marketing isn’t working?

1) No Shares – One of the biggest things you should be seeing that will validate the topics and content you post about are shares. If you’re not getting a fair amount of RT’s and shares of the content you curate, post and create, your content strategy is missing the mark.

2) No Engagement – When your community likes and comments on the content you are posting to your streams, you can infer that the content types and topics you are posting about is resonating. But lets be very clear here. I said likes AND comments. A subtle thing many miss is that likes without comments is not a good indicator of relevance. You’re looking for both likes and comments that show your content strategy is connecting with your audiences interests.

3) No Clicks – One thing that is often overlooked is the measurement of traffic to YOUR websites, landing pages and content. When you have nailed a curation and creation content strategy, you will be providing consistent content that resonates with your audience and opens interest in content you create and more importantly an openness to investigate what you and/or your company actually does. If your social media posts about you and your services aren’t generating traffic, it’s a good indication that nobody cares what you post.

4) No Leads/Sales – At the end of the day, social media marketing needs to be about results. It needs to be about more than just clicks, engagement, likes and community size. If your content strategy is working and you have speaking to the proper audience with the content you curate and create, it will lead to conversations and then relationships.

Earning relationships should be your focus from the beginning. Providing selfless value through content posting, content creation and shares will open conversations with your community. As those conversations increase, relationships are formed, thought leadership is established and relationships grown. Through those relationships you will also generate inquiries, leads and revenue.

If you have the proper content strategy in place and are doing the proper activities surrounding what you post, likes, comments, conversations, clicks, traffic, relationships and sales are the result.

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Filed under Community, Content, Curation, Engagement, Marketing, Relationship, Results, Social Media Content, Social Media Marketing, Strategy, Uncategorized

The Most Overlooked Social Media Success Method

As a social media software firm, we spend a considerable amount of our activity within the social graph. We are constantly engaging in conversations, evaluating metrics and reviewing people’s streams and profiles. As a part of this normal process we and many of you engage in regularly, we began to notice things that though subjective, provide valuable insight on social media success.

Or dare we say, lack thereof.

Social Media ConsistencyThe most glaring thing we are noticing is a lack of consistency on the part of many social media “professionals, consultants and agencies”, as well as the average SMB brand. What do we mean by lack of consistency?  Every single day we see social media accounts that RT or comment on one of our posts, then upon reviewing their stream we find they only post a few times per week (if that) and most of their status updates are responses or RT’s of other people’s posts.

Here is a theory we have formulated and have deployed for many years in this industry:  Proper Activity Leads To Results

The most overlooked successful activity in social media is activity itself! Consistent, daily activity…

You’ve heard the phrase “Out of sight, out of mind” haven’t you?  In fact we hear from our users and brands that we consult that “just the consistent hashtagging and posting of relevant content all day, every day using Bundle Post results in a major impact in clicks, traffic, conversations and relationships”.

In social media marketing, consistency merges with activity to drive results. Given that you have a proper strategy of topics and subject matter your audience finds interesting and relevant, and you combine that with a consistent stream of curated content, engagement and conversations, you get results. If there is no consistency and therefore sporadic activity or the wrong activity, results decline or are non-existent. It really is that simple.

What does consistency look like?

1) Freeway – If you were to think of a social network newsfeed or timeline as a freeway and all the cars flying by on that freeway to be status updates, you would understand the importance of consistency much easier. You see, social network users do not stand at the side of the freeway all day long, every day. In fact they show up on the side of the freeway, logout, come back again later and so on.

If you do not have enough consistent, valuable content (status updates) in your stream every day, very few are seeing your cars driving by. Even worse, you are not providing any value to your audience that have connected to you and therefore you are completely out of sight and out of mind to your audience.

If however, you have a consistent stream of shared, curated and created content in your streams every single day from morning until night (at appropriate levels for each network), you begin to attract conversations, shares and likes of the content you are posting. In turn, the conversations and shares around your posts build relationships that can turn into sales, web traffic and real results.

By increasing the quantity and quality of the posts you make every single day, you also increase your overall reach, clicks, shares and conversations that your social media marketing will achieve. As long as you are not just sharing about you or throwing up a ton of “mud on the wall”, hoping it sticks, but rather are consciously understanding your audiences interests and posting the topics that drive them online, it becomes a numbers game at a certain appropriate level, your results increase.

Quantity + Consistency + Quality =  MORE Reach, Likes, Shares, Clicks, Traffic, Engagement and Relationships (Real Results)

2) Engagement & Response – When you pivot to achieve the posting consistency mix correctly, the next consistency requirement to focus on is Engagement and Response. If you think of engagement as outreach to your audience and response as what it sounds like, then you might have an idea of what we are discussing here.

Consistently look for opportunities to START conversations, share content from and otherwise engage with your community. Likewise you should consistently respond to comments, conversations, shares and other activity that your target audience does to amplify your content, message or posts. These are the activities that build relationships and earn your brand the right to discuss what you do within your community.

Consistency is the most overlooked and underutilized success method in social media marketing. Merging these consistency elements into your daily activity will completely transform what you currently realize in results.

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Filed under Bundle Post, Community, Content, Curation, Engagement, Marketing, Social Media, Social Media Content, Social Media Management, Social Media Marketing, Strategy

Social Media Marketing – Tell Me What You Want, What You Really Really Want

Plain and simple – I want to know your thoughts about social media marketing, the tools, the apps and what your most significant challenges are. I see reports and articles pretending to know the issues surrounding the industry, only to realize that the people who created the report only questioned a handful of huge brands that wouldn’t know effective social media marketing if it slapped them in the face. I see new tool after “cool” new tool being created everyday that are created because they can, not because it actually fills a pressing need of the industry.

Social Media ChallengesThe thing is, I really want to know, don’t you? What are the real challenges facing social media marketers today. What do they want and need, for real. How are they using social media and what amount of time do they actually spend trying to achieve results.

My motivation is pretty rudimentary and straight forward… If someone takes the time to truly understand what marketers really want and need within the industry, someone (us) can deliver it. Now to be clear, we believe we have a good understanding of the space since we were and are social media marketers, not some software gear heads that decided to make social media software because “social media is huge”.

There are so many important questions that are not being asked out there.

I Want To Know The Answers To Questions Like:

HOW MANY DAYS PER WEEK DO YOU SCHEDULE CONTENT FOR YOUR SOCIAL MEDIA STREAMS?

ON AVERAGE, HOW MANY SOCIAL MEDIA POSTS TO YOU SCHEDULE EVERY DAY?

HOW MANY HOURS PER DAY DO YOU SPEND FINDING, EDITING, SCHEDULING AND POSTING CURATED AND MARKETING CONTENT TO YOUR SOCIAL MEDIA ACCOUNTS?

THE TWO BIGGEST CHALLENGES I FACE WITH MY OVERALL SOCIAL MEDIA MARKETING ARE?

We All Need To Better Understand:

1) How to spend more time building relationships and fostering engagement.

2) How to better achieve sales, revenue and ROI.

3) How to best leverage content to achieve better results.

4) And hundreds more…

What if?

What if you and several other social media marketing professionals, agencies, brands and marketers could have a say with a brand in the industry that actually listened?

What if after listening, they committed to addressing the needs YOU stated you had and the challenges YOU face in the field?

Then

Consider that done. In fact, I created a survey to help us better understand social media marketing, curation, content marketing and how they work together.

So, if you’re a social media agency, marketer, consultant or brand, tell me what you’re dealing with, the challenges you face and what your needs are.

Tell me what you want, what you really really want Social Media Survey

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Filed under Agency, Brand, Content, Curation, Marketing, Social Media, Social Media Content, Social Media Management, Social Media Marketing, Twitter