Category Archives: social media tool

Should We Be Lowering The Social Media Marketing Bar?

Should we Lower the Social Media BarYes, we should. Now let me explain…

In my recent post entitled Top 2015 Social Media Predictions – Disruptive Technologies I covered one of the important disruption areas to watch this year, that was General Social Media Marketing. In fact it was the number one item listed in my 2015 predictions. Specifically I was referring to making social media easier to implement, get results and be effective. The actual prediction was as follows:

“As social media marketing becomes more and more complex, new technology is required to make it easier, regardless of user experience, knowledge or skill. This is a requirement for the industry whose time has come.”

The Problem:

The social media marketing industry is incredibly complex. Marketers, brands and individuals are attending events and classes, reading articles and buying books at a massive pace, trying to understand what to do. At the same time a handful of social media speakers, authors and celebrities are raking in the speaking fees and book royalties.

I say good for them, and good for anyone that achieves success! However after almost a decade of social networking, the gap between the “experts” and the average brand or marketer is widening, therefore I believe the current path isn’t resolving the complexities faced by marketers and is only serving to perpetuate the massive learning curve. Furthermore, I think that the majority will continue to be left behind after giving up, running out of time and resources, or keep on trying without realizing the promised results.

What Does Lowering The Bar Mean?

What It Does NOT Mean – Sometimes to explain something, it is helpful to first clarify what it doesn’t mean. Lowering the social media marketing bar does NOT mean to lower standards, do it incorrectly or somehow promote less professional ethics and methods. It should also NOT be considered to in any way promote auto-pilot tools and tactics.

If the social media marketing industry is going to be sustainable, survive long-term and even thrive beyond the point it is today, something needs to be done differently. Technologies that facilitate social media management need to better understand the challenges, learning curves and complexities of individual marketers and adjust to them appropriately. Existing and new tool developers must produce from a deeper level of experience and understanding of social marketing to simplify functions that are needed, not just create features because it’s possible to do so.

Social media marketing IS challenging, but those with extensive experience in the field must raise the bar on the technology side of the business in order to lower the bar on the user experience side. Those with the experience are better able to break down the barriers that exist for less experienced marketers and define best practices, processes and strategies that can then be incorporated into simplified technologies that are effective, not just automated.

User Beware

One of the more destructive trends within the social media marketing space is and has always been the continual flood of new tools being developed and introduced. Don’t get us wrong, we love tools, but the problem is that the overwhelming majority of tools created for the social media space are developed by gear heads with limited or unsuccessful experienced executing social media marketing themselves. The fact is that MOST tools are created because they can be created and not because they actually understand the problem they think they are solving or because it really solves a problem to begin with.

The Future Is Bright

I believe the social media marketing bar needs to be lowered with a new era of sophisticated technology that drops the massive knowledge requirements for marketers to be successful. This can only be accomplished when the most experienced and successful marketers use their knowledge to raise the bar and expectations for the next generation of social media tools. I want to impact the real results of marketers in ways that don’t exist today. I want to change the culture of shiny new tools that distract marketers and brands from obtaining those results and instead replace the prevailing culture with innovation that significantly impacts the bottom line.

Data combined innovative technology can and should drive change and simplification for the masses. If better results are achieved by all social media marketers, it will represent even more receptive actions on the part of consumers and buyers. The more receptive consumers and buyers are to great social media marketing, the better the results are achievable for all. If only big brands and experienced marketers are dominating the results spectrum, the entire house of cards is in jeopardy.

What are your thoughts on this?

 

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Filed under automation, Brand, Data, Marketing, Results, Social Media, social media automation, Social Media Management, Social Media Marketing, social media tool, Strategy, Tools

Social Media Marketing – Data And Results Matter

One thing that has become obvious about the social media industry is change. Buzzwords, new trends and even big surveys that measure the next thing big business is focusing on in social are a never-ending stream of change. Content, influence marketing, analytics, engagement, branding, ROI and lead generation are just a few of the described “priorities” in at least one of the last several years in the industry. This moving target priority method is not expected to be going anywhere soon.

Social Media Data And Results MatterAlthough fast paced industries such as social media marketing, e-commerce and mobile are in a constant state of advancement and change, the goals that marketers focus on need to be more focused. If every time a new fad or buzzword appears, and the focus and goals get drastically changed, you can expect that results and management support will also.

Don’t get us wrong, we realize that social media is constantly changing and the executional requirements right along with it, but without focus on a clear objective of why you are in social, what you are trying to achieve and a steadfast plan to measure it, problems will arise.

For Example:

In a recent Harris Poll, 88% of professionals doing social media marketing consider it to be “important”. The data further showed that 82% of marketers strongly or somewhat strongly agree that analyzing social media engagement data can help improve their bottom line.

The Challenges:

At the same time and despite the plethora of monitoring and analytics solutions on the market today, social media marketing best practices, results and objectives seem allusive. Here’s the numbers to back that up.

  • 84% of marketers said it helped them to engage with influencers like the media
  • 84% said they thought social marketing could enhance relationships with existing customers
  • 67% of marketers say that assessing the effectiveness of social media activities was a challenge for them
  • 62% said designing and overall social media strategy was a challenge
  • 59% believe that educating staff about social media was difficult
  • 56% have a hard time making sense of the data gathered through social media
  • 55% are finding it challenging to align social media strategies across departments
  • 44% struggle with executive “buyin” on social media importance
  • 42% said they find it difficult to know when to take action on data from social media

It is no wonder that organizations small and large alike are struggling to get real results from social media when general knowledge and commitment to required resources are at such drastic odds. Like any other component of business, data should drive decisions in social media marketing and the execution of the resulting efforts require commitment, experience and appropriate tools. If marketers and brands invested much more heavily on the front-end decision and commitment level of social media marketing, the decisions related to data, execution, strategy as well as tactics would be far more clear.

When social media marketing is executed with sound strategy and the commitment of expertise and resources are made, real measurable, dollar and cents results will appear. When and if they do not, one of the cogs in the wheel is improperly aligned. It’s not the medium that is the problem, it’s the fabrication of and the subsequent operators steering the wheel that determine whether social media is successful or not from one marketer to another.

 

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Filed under Analytics, Brand, Content, Data, Engagement, influence, Marketing, Monitoring, Relationship, Results, Social Media, Social Media Marketing, Social Media ROI, social media tool, Strategy, survey, Tools

The Two Sides Of Social Media Strategy Are Very Different Things

The Two Different Sides of Social Media StrategyWe often see a lot written and taught about social media strategy and the importance it plays in the success of integrated, digital marketing today. Unfortunately, there are substantial differences between the two elements of strategy that are frequently overlooked.

Many consider strategy as something that you only do prior to or while you are implementing social media marketing. In fact, there are two distinct sides of strategy and they have very different definitions. Let’s define the differences between these two sides and outline some of the components of each.

The Two Elements Of A Social Media Strategy:

1) The Plan

By definition, a strategy is a careful plan or method for achieving a particular goal usually over a long period of time

It is extremely important to note that there are several critical key words contained within the definition of strategy. Let’s highlight the ones that stand out:

Careful – The term careful implies that time has been taken to thoughtfully research specific markets, competitors and audiences to ensure assumptions being made are accurate.

Plan – A plan contains specifics surrounding the information obtained during the research and are combined into a detailed plan that can be followed.

Goal – A goal is not a wish, hope or dream, but rather a detailed, specific desired result that combines measurable components that are tracked.

Long – As you should be aware, social media marketing is not direct marketing. It is marathon, not a sprint that focuses on the long-term effects of value and relationship building.

2) The Execution

In contrast to the first element of strategy, execution is the skill of making or carrying out plans to achieve a goal

It is one thing to have a plan, it is an entirely different thing to execute it. Think of your plan as a map that highlights the starting and end points of your social media marketing efforts. Think of the execution as the daily activities required to get from point A to point B as directly, efficiently and quickly as possible.

Caring the analogy further, if you knew you wanted to get to New York City and you were going to drive there from Portland, Oregon, having a map of the USA isn’t going to help you achieve that goal in any meaningful time frame. You need to know –

What – Are the streets, highways and routes you are going to take?

Mileage – How many miles per gallon does your vehicle get?

When – Are you going to stop to fuel up?

Where – Are you going to rest overnight on the journey?

What – Are you going to take with you to ensure you get there?

How – Much will the journey cost?

Stepping out of the analogy and back into social media, the second element of strategy requires knowledge, skill and resources. The proper tools must be deployed, using the tactics, quantities, targeting and engagement to achieve the plan that has been so painstakingly designed.

Be sure that you take every bit of the amount of time you spend on planning, on designing and implementing the execution side of your strategy. Execution is where the rubber meets the road and the difference between knowing where you want to go and being able to get there…

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Filed under Audience, Engagement, Marketing, Relationship, Results, Social Media, Social Media Marketing, social media tool, Strategy, Tools

Top 2015 Social Media Predictions – Disruptive Technologies

It’s that time of year again when many social media “professionals” publish their predictions for the coming new year. Rarely, but on occasion, there are less than general forecasts that hit the bullseye. More often than not, many of the predicted transformations, Social Media & Digital Marketing Predictions for 2015platform trajectories and overall suggested industry paths are more or less off base or plainly obvious already from the previous year.

Although we don’t profess to be any more effective with a crystal ball, we believe we do have a fairly good pulse on the industry and have made some pretty on target predictions in the past. Though this is going to be one of our more lengthy posts, as we attempt to detail the background behind these predictions and outline where we see things going, it will be worth the read.

What we believe is very different about this coming year is due to social media in general, as well as the main platforms have matured in significant ways over the last several years, making their current paths pretty obvious to many. Furthermore the consolidation of platforms like Instagram and WhatsApp, among many others have further shown an industry that has grown up.

So What’s Next?

It is our belief that 2015 will see the rise of some very disruptive technology in the social, content marketing and search spaces. These required digital marketing components have become more and more disjointed and the gap in the playing field between the massive content sites and the small brand or blogger is widening at an alarming pace.

Why Is A Change Coming?

When an industry matures, what often happens next is consolidation. The acquisition of perceived current and/or future competition. We have seen this hold true in nearly every industry on and offline. Growth becomes more difficult as an industry matures and market penetration reaches critical mass, requiring acquisition to enable continued growth into new and adjoining markets.

Let’s face the facts, the common thread across all digital marketing is CONTENT. In 2013-2014 Facebook taught us that content is not only key to social and digital marketing success, but more importantly we have to find better ways to utilize it and control it if we are going to be successful – OR – you are going to have to pay to get people to see your content online.

Most of us now know that you must be consistently creating great content and getting traffic to that content in order to make it effective, however Mashable, Huffington Post and the numerous other massive content sites are dominating the noise, shares and traffic online. Everyone from large to local brands, as well as marketers and solepreneurs are now creating content, but are also competing with the plethora of content, news and celebrity sites where there is just no level playing field has become a big problem today and is only expected to get worse.

Today’s Options:

Given the current state of social media and content marketing, you are left with four main options to get traffic to your content.

1) Huge Community – You already have a huge loyal social community built (Big Brands). This represents only about 1% or less of social media accounts.

2) Sharing Platforms (Triberr) – I’ll share yours if you share mine, but wait, you’re not sharing mine. Even when you do share mine, few in your social community care what you share and I don’t get much or any traffic. Are you sure you’re really influential?

3) Social Pay to Play – If you want traffic to your content on Facebook, you better start paying. Does it work, sure! Is it sustainable or cost-effective? We don’t believe it is.

4) SEO/PPC – So you’re spending time on SEO for your content in hopes that it drives traffic. The only problem is that Google only wants to show searchers the most popular PAGES for their search, not the most resent/relevant content for their search. Why? Because they want you to invest in Pay Per Click ads on their platform. This isn’t a real solution for long-term, sustainable content traffic. Is it an option for traffic to your home page or landing page still, maybe…

General Predictions For 2015:

Now that social media and digital marketing has reached this mature phase, we can comfortably predict the next phase, which is disruption. Mature markets with massive companies dominating their space will always give rise to new innovation by smaller, lesser known businesses. We saw this with Google years ago, as they rapidly displaced the previous dominating search engines of AOL, Yahoo, Lycos and Alta Vista. (Ok, we just aged ourselves)

In 2015 we believe we are going to see technologies that will disrupt the status quo of the combination of social media marketing, content marketing and SEO/PPC marketing. These disconnected marketing components are ripe for new and innovative technology that will deliver unique and disruptive capabilities in 2015. We believe technology that uncovers new and completely unique ways to drive traffic to content, provide paths to improved social ROI and diminish the SEO/PPC models we have seen over the past decade are going to be made clear very soon.

Disruption Areas To Watch In 2015:

There are several key areas that I think are going to be dramatically effected with disruption in 2015:

1) General Social Media Marketing – As social media marketing becomes more and more complex, new technology is required to make it easier, regardless of user experience, knowledge or skill. This is a requirement for the industry whose time has come.

2) Big Data – The internal, open web and social silo’s are disconnected and therefore not as useful as they could be. Solutions that connect open web content to traffic to social will change this for big and small brands.

3) Traffic To Content – Technology that levels the playing field for content creators, exposes their content to those that need it and expanding the social reach of content in new innovative ways will be realized.

4) SEO/PPC – Though never going away, Google has made it clear that the inevitable demise of SEO is a top priority. Using SEO and PPC for content traffic will become less useful, requiring innovative technology to replace it.

5) CrowdCuration – We believe we will see the rise of new technology called crowdcuration that will make curating and sharing unique content very efficient, while enabling social users to build new traffic, thought leadership and communities through this new platform.

We will be writing a lot more on these 5 areas over the next 6 months, so be sure to subscribe to our blog, or add our feed to your BundlePost account.

 

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Filed under automation, BundlePost, Content, content creation, Curation, Facebook, Marketing, Results, SEO, Social content management, Social Media, Social Media Content, Social Media Management, Social Media Marketing, social media tool

How To Create Reusable Marketing Message Campaigns To Drive Website Traffic

Would you like to learn how to schedule social media posts about YOUR website in Bulk? If you don’t share things about you, who will? Lately, I’ve been doing what seems to be fishing expeditions online, trying to figure out more about folks. Appears to be we have one extreme where people share all about themselves only and the other extreme where they share nothing at all. Why would someone not share about themselves on social media? Especially in regards to their business and what they do.

Yes, this is yet another blog about self-promotion! Bare with me as I share with you a tool, our very own BundlePost to help you schedule your social media posts for your website, or otherwise your marketing messages and content! What we refer to as our “My Content” section in BundlePost.  This BundlePost feature enables social media agencies to store efficiently and schedule marketing content for their clients and themselves.

Let me simplify all that for you – It’s not just for social media agencies. If you have a website that you need to share on social platforms, then BundlePost is the perfect tool to allow you to schedule posts, efficiently, strategically and in bulk.

There’s no question whether you should or shouldn’t self-promote. It’s a must! According to GlobalWebIndex “A quarter of internet users say that social network-based retail stores make them more likely to purchase online. Globally, 7 in 10 active Facebook users say they have bought a product online in the past month, with the equivalent figure among Twitter’s active user base climbing to approach the three-quarter mark.”

Without getting into the great detail of why, what or when to promote yourself. I thought I would instead get into the ‘How’ to support yourself. By using a friends website as an example.

Step by Step on how to schedule YOUR Marketing Message Content

1. Add our Google Chrome Extension – please add to your browser if you haven’t already. Here is the link – Bundlet

2. Set up a campaign schedule in BundlePost – for example, I have set one up for my friend on Twitter and LinkedIn for now. Selecting three specific times for posting her content to Twitter and two specific times for LinkedIn

JeanneSchedule

3. Using The Bundlet – Now the fun begins!
Open up a new tab in your browser and go to your website
Click on the Bundlet extension in your Chrome browser.
Next to the ‘Save Content to’ click on the drop down and scroll to the bottom where it has the “My Content” and add a new folder.
In the text box, you will see a brief description of the web page that you are on.
Highlight and replace what is there with something you want to say about this web page when posting on social media.

Jeanne

The brief description that appeared in the Bundlet for this web page was –  “Caribbean Cruises from HEARTS ON THE GO TRAVEL – a division of Cordially Yours Travel.” I replaced it with something that might make more sense for Jeanne’s audience on Twitter, Facebook or LinkedIn, like “Did you know that you can make payments on your next vacation through us? Ready to thaw out in the Caribbean?”

4. SUBMIT to save that post in your new My Content folder inside BundlePost. (before closing the Bundlet and moving to step 5, we suggest writing and keeping multiple posts for the same URL/page with different creative text)

5. Repeat Process – Go to another web page on your same website and repeat the process.
As you can see, my friend Jeanne has a ton of fun content on her website. I could be here at my laptop all week long adding things to her My Content Travel Website folder. I can also set up several different folders for her if I wanted to.

6. Start Export – After you have your folder full of 40 or more posts, click on the ‘Start Export’ button. Inside your BundlePost account in the navigation header and select which schedule you would like to use. Then pick the day in which you want to start scheduling posts for this campaign and click ‘Continue.’

7. Export Table -Congratulations you are now on the export table!
On the second level, light blue navigation bar click on the My Content Button drop-down and select the content folder you created in the earlier steps. EXAMPLE: Jeanne’s Travel website. Next, click on “Select all” followed by the “Move Selected” button.

You should see a screen that looks similar to the image below, with all of your tweets, scheduled and formatted for you! You don’t have to deal with spreadsheets anymore.

JeanneExport

8. Hashtags – I hashtagged things as I created otherwise we would have used our hashtag folder at this point. Another amazing feature in BundlePost

9. Drag and Drop – You can move things around by dragging or dropping the different posts or click on the randomize buttons to mix up the order of the scheduled posts as desired.

10. Edit – Glance over everything and if you need to edit just double click on the text of a particular post, make changes and click off to save it.

11. Download – We are almost done!!
Now you want to select the dashboard you use by clicking on their icon on the top of this export page.
Jeanne is a big Hootsuite fan, so I clicked on the Hootsuite logo to download the formatted and scheduled posts for the multi-day promotional campaign.
(note – never open the download file, simply save it where you want it on your computer)

12. Upload – Inside your Hootsuite Pro account you will find a Bulk message uploader link under scheduling in your compose message area.
A pop-up will then ask you for the CSV file you would like to use. Locate the file you downloaded from BundlePost and then select the second date format.
Select the proper social profile.
Submit!

13. You have successfully scheduled – 40 (or up to 100) new messages! Since this was sent to Jeanne’s Twitter account, that means for the next 13 days she will have her marketing messages going out on Twitter without having to do anything else. Just think if we created more? The 40 posts  that I created for Jeanne will remain in her BundlePost account, so she has the ability to schedule them out again and again if she would like. What’s more, she also has the ability to modify them at anytime by editing them.

Once you have input your marketing message posts into your BundlePost My Content folders, you are not only saving a ton of time, but can be extremely consistent in your promotional sharing. You will drive traffic to your website on a daily basis, with limited effort.

“My Content” is an important part of effective social media marketing and an incredible feature of BundlePost.

It is important to note that you should share about yourself, what you do and your marketing message content. Using BundlePost My Content folders is one way to ensure that we always have something going in our feeds about us. Just one of many features we have to help you save time.

If you currently do not have a BundlePost account and would like assistance in setting up your account please let us know. If you have been with BundlePost for awhile now and would like additional training in how to get the most out of it, we are here to help.

 

PerfectJuliaBy Julia Hull @PerfectJulia

Director of Customer Support at BundlePost

Social media marketing professional that joined the BundlePost team early in its transition from a social media agency to a software company. She is an expert in social media tools.

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Filed under Agency, Brand, BundlePost, Bundlet, Content, Curation, Facebook, Hashtag, Hootsuite, Marketing, Social Media, social media automation, Social Media Content, Social Media Marketing, social media tool, Twitter

Want to Delete the Social Media World?

Want to Delete the Social Media World you are in? There are times I have wanted to drive to the beach and throw my laptop and cell phone in the ocean. Then just sit and listen to the roar of the ocean as it swallows up the noise. Listening as the constant ping noise of notifications from across the social graph transforms into a simple refreshing ocean mist. The waves ripping apart the newsfeeds that contain a roller coaster of emotions from everyone’s daily lives. Political battles and discussions drifting away and lost at sea forever more. Oh and glory be, no more talk about ‘Content Marketing’! Just the peaceful yet powerful sound of the ocean. How heavenly! Wiping everything away like hitting a giant reset button. Can you feel that sigh of relief? I know I’m not the only one that feels this way at times. Right?

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There could be several reasons a person might feel this way. Having experienced all of these since I personally started Twitter in 2008.

1. No Social Media Goals – No Direction

2. Wrong expectations – Results not coming through fast enough

3. Bad or Wrong Content

4. Not enough Content

5. Wrong Audience – Focusing on numbers instead of a targeted audience

6. Not enough time to get it all done

The list goes on and on.

These negative reasons can be down right frustrating and can lead to notifications that we don’t want. The one’s that consume our valuable time!

The one thing we all have in common is ‘Time’ and I don’t like my time wasted and I know people don’t either.

How can we turn this feeling of wanting to delete the Social Media world into something pleasant and effective? With TOOLS! With the PROPER tools we can turn those unwanted ping notifications into notifications that we do want and need if we’re going to be successful with social media marketing.

What are Proper Tools?

1. Tools that help us locate and connect with our target audience.

2. Tools that help us communicate with our audience.

3. A tool that helps us save time and be more effective.

For those three things I have three tools to share with you!

Looking  for that target audience can be achieved best on Twitter with an amazing tool called ManageFlitter! Sure there is a free version to this software. However, if you are looking to be productive and save time going with the Pro version is the best bet! The power mode on ManageFlitter will give you the ability to find and easily follow the perfect prospect. Narrowing down everything by filters that will give some folks the ability to gain around 100 new followers a day or more.

Second tool for communicating with your audience…. is Hootsuite. This tool can take the chaotic noise out of twitter. With the stream feature you can become very organized in who or what you are following. Replies and Retweets are much smoother and far more visible than working through Twitter itself. Their best time-saving feature  is the Bulk Message Uploader. Again…. you will need to go with the Pro version for this.

Third tool that helps us save time and be more effective is Bundle Post! Social Media Content 1544577_738731136157337_590658856_nManagement System. Easily manage numerous content sources. Efficiently discover, schedule and hashtag curated content in minutes. Consistently share your own marketing messages.  A couple of testimonials from some Bundle Post users

 

Or how about “We’ve seen a 65% increase in traffic to our website from Facebook since we started using Bundle Post. Even more impressive is the 263% increase in traffic coming from Twitter.

These are three main tools that the BundlePost team uses faithfully. These are the tools that have helped us share content that has created conversations, that has helps us build relationships, that has resulted in ROI!

So don’t Delete the Social Media world quite yet.

There is a path to follow to obtain the results you are looking for.

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PerfectJuliaBy Julia Hull @PerfectJulia

Director of Customer Support at BundlePost

Social media marketing professional that joined the BundlePost team early in its transition from a social media agency to a software company. She is an expert in social media tools.

 

 

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Filed under BundlePost, Content, Curation, Followers, Hashtag, Marketing, Relationship, Results, Social Media, social media automation, Social Media Content, Social Media Marketing, social media tool, Twitter

Social Media Content Curation, Marketing Messages and Results

In business, marketing and social media, time is money and results are important. With so many tools to choose from, it can be difficult to know where to spend time, effort and money in order to realize real, measurable results.

I want better results from my social media marketingKnowing that 75% of Social Media Marketers Want Better Tools and 88% Better Results [Report] it is no surprise that many are looking to improve their efficiencies and reallocate their time management toward engagement activities. Content curation, creation, evergreen content sharing, hashtagging and status update scheduling are crucial components to this time reallocation. However, being forced to use a myriad of readers, browser plugins and other clunky tools require far too many hours and resources in an efficient work flow to realize the best results.

In fact, more time is spent managing these required tasks than is spent in conversations and relationship building, creating a significant problem for marketers. Time and content management are in constant challenge with efficiency and strategy, forcing many to invest time for required back office tasks instead of putting resources toward the things that do achieve social media results.

What If You Had 10 More Hours Per Week?

What if there was a better way to manage curated and marketing content in social media, that enabled you to be more efficient, strategic and effective? What if you could spend less time on the required activities and more time engaging, building relationships and getting results?

You Can…

It never ceases to amaze us when someone sees BundlePost in action for the first time. Our completely unique approach to social content management always gets the “Ah ha” moment and response as the new user realizes the incredible impact the technology has on their social media management.

If you’re tired of DOING social media marketing and want to finally start being strategic, effective and get real results, let us show you BundlePost in action. Tweet us to schedule a live demo today.

Tweet: Hey @BundlePost I'd love to see your Social Content Management System in action! http://ctt.ec/V6KGB+ Hey @BundlePost I’d love to see your Social Content Management System in action!

 

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Filed under BundlePost, Content, content creation, Curation, Engagement, Hashtag, Marketing, Plugin, Relationship, Results, Social content management, Social Media, Social Media Content, Social Media Management, Social Media Marketing, Social Media ROI, social media tool, Strategy, Tools