Tag Archives: disruption

When Brands Fail To Remain Relevant, They RadioShack – Who’s Next?

Now that the buzz and media frenzy about the demise of RadioShack and the analysis of why by Wall Street and other experts  is beginning to subside, another consideration should be examined. What happens to brands that do not remain relevant, stop innovating and sit on their hind quarters? Well in short, they RadioShack…

When Brands Fail to Remain RelevantAre You Relevant?

On and offline businesses should be getting a clear message that remaining relevant through evolving with changing times is a must. The penalties for not doing so can be incredibly harsh as we have seen with many top brands in North America that became so massive and full bureaucracy that they could no longer move or even make decisions quickly when times changed. A reliance on their “brand” coupled with an expectation that their customers would remain loyal if they continued to do business and usual has resulted in many going the way of RadioShack.

Many have commented and speculated as to the reasons for RadioShack and other big brands falling, but the details all tend to simply boil down to not remaining relevant and changing with the times. We’ve seen very similar results with the likes of Palm, BlackBerry and even Kmart. Regardless of the industry, company size or product niche, brands and marketers must realize what their customers want, how their buying habits change and how marketing and delivery of products and services continually change.

Who’s Next?

We believe the next industry that we can expect to experience a significant shake up is in the content world. Now we bet you are thinking we mean online, and that will be part of it, but for this discussion we are referring to content providers, television and Hollywood.

Just like digital disrupted the music industry with the rise of the iPod and later online music services like Pandora and iHeartRadio, the cable and satellite space is going to be in real trouble. Visual content we normally think of for television, movie theaters and DVD players has been on a long transition toward streaming services via the likes of Netflix and others.

Now before you start thinking “duh, we know this”, it’s important that we take the discussion to a deeper level. Beyond the innovation of technology resulting in an advancement in relevance that Streaming Video providers are delivering to the market, there are a few other things that they are taking advantage of that might not be as obvious.

1) People hate their Cable Company – Maybe hate is too strong of a word, but most of us dislike Comcast and the like. We feel you have extorted from us for years, displayed horrible customer service and near zero concern for us as a customer. Your social media has highlighted these facts to many and your prices are not sustainable. Most of use want something better, that gives us control, without the $200+ monthly bill.

2) Content is becoming a Commodity – With the internet expanding in technology and access on a daily basis, we know how to get the content we want, without being tied to our television. Though we like our local content and special “shows”, we are tired of you controlling the content we have access to and when and how we can access it. Additionally, your technology is seemingly ancient and we want the latest, easiest to use and non-tethered options that fit our lifestyle.

3) On Demand Rules Consumption – The way we want to consume content is changing. We have increasingly busy and diverse work hours and responsibilities for career and home. We want access to content when it is convenient for us, not you.

These are just a few of the reasons that Comcast and the like are going to see a disruption in their monopoly businesses. Technology is advancing and driving down price, while increasing access, mobility and on demand capabilities today’s consumer wants. Innovation, service and care has all but disappeared in the space, while prices and restrictions continue to rise. Consumers are screaming for alternatives and the industry is only clamping down harder to retain their domination. This opens the door for massive market disruption.

Online Disruption As Well?

These similar constraints and concerns will ultimately disrupt online content consumption patterns as well. As consumers increasingly tire of Google and Facebook controlling the content they’re able to see and easily discover and marketer frustration is amplified for many connected reasons, a shakeup to the status quo is certainly going to come in short order. Consumers want the most recent relevant content in increasingly simplified ways and content marketers, brands and blogs need improved abilities to get in front of those consumers with their content. Do you see the similarities here? Another space rife for disruption.

How do you see relevance and innovation disrupting on and offline brands, marketers and consumers in the future?

 

 

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Filed under Brand, Content, customer service, Facebook, Google, marketers, Marketing, Social Media

Top 2015 Social Media Predictions – Disruptive Technologies

It’s that time of year again when many social media “professionals” publish their predictions for the coming new year. Rarely, but on occasion, there are less than general forecasts that hit the bullseye. More often than not, many of the predicted transformations, Social Media & Digital Marketing Predictions for 2015platform trajectories and overall suggested industry paths are more or less off base or plainly obvious already from the previous year.

Although we don’t profess to be any more effective with a crystal ball, we believe we do have a fairly good pulse on the industry and have made some pretty on target predictions in the past. Though this is going to be one of our more lengthy posts, as we attempt to detail the background behind these predictions and outline where we see things going, it will be worth the read.

What we believe is very different about this coming year is due to social media in general, as well as the main platforms have matured in significant ways over the last several years, making their current paths pretty obvious to many. Furthermore the consolidation of platforms like Instagram and WhatsApp, among many others have further shown an industry that has grown up.

So What’s Next?

It is our belief that 2015 will see the rise of some very disruptive technology in the social, content marketing and search spaces. These required digital marketing components have become more and more disjointed and the gap in the playing field between the massive content sites and the small brand or blogger is widening at an alarming pace.

Why Is A Change Coming?

When an industry matures, what often happens next is consolidation. The acquisition of perceived current and/or future competition. We have seen this hold true in nearly every industry on and offline. Growth becomes more difficult as an industry matures and market penetration reaches critical mass, requiring acquisition to enable continued growth into new and adjoining markets.

Let’s face the facts, the common thread across all digital marketing is CONTENT. In 2013-2014 Facebook taught us that content is not only key to social and digital marketing success, but more importantly we have to find better ways to utilize it and control it if we are going to be successful – OR – you are going to have to pay to get people to see your content online.

Most of us now know that you must be consistently creating great content and getting traffic to that content in order to make it effective, however Mashable, Huffington Post and the numerous other massive content sites are dominating the noise, shares and traffic online. Everyone from large to local brands, as well as marketers and solepreneurs are now creating content, but are also competing with the plethora of content, news and celebrity sites where there is just no level playing field has become a big problem today and is only expected to get worse.

Today’s Options:

Given the current state of social media and content marketing, you are left with four main options to get traffic to your content.

1) Huge Community – You already have a huge loyal social community built (Big Brands). This represents only about 1% or less of social media accounts.

2) Sharing Platforms (Triberr) – I’ll share yours if you share mine, but wait, you’re not sharing mine. Even when you do share mine, few in your social community care what you share and I don’t get much or any traffic. Are you sure you’re really influential?

3) Social Pay to Play – If you want traffic to your content on Facebook, you better start paying. Does it work, sure! Is it sustainable or cost-effective? We don’t believe it is.

4) SEO/PPC – So you’re spending time on SEO for your content in hopes that it drives traffic. The only problem is that Google only wants to show searchers the most popular PAGES for their search, not the most resent/relevant content for their search. Why? Because they want you to invest in Pay Per Click ads on their platform. This isn’t a real solution for long-term, sustainable content traffic. Is it an option for traffic to your home page or landing page still, maybe…

General Predictions For 2015:

Now that social media and digital marketing has reached this mature phase, we can comfortably predict the next phase, which is disruption. Mature markets with massive companies dominating their space will always give rise to new innovation by smaller, lesser known businesses. We saw this with Google years ago, as they rapidly displaced the previous dominating search engines of AOL, Yahoo, Lycos and Alta Vista. (Ok, we just aged ourselves)

In 2015 we believe we are going to see technologies that will disrupt the status quo of the combination of social media marketing, content marketing and SEO/PPC marketing. These disconnected marketing components are ripe for new and innovative technology that will deliver unique and disruptive capabilities in 2015. We believe technology that uncovers new and completely unique ways to drive traffic to content, provide paths to improved social ROI and diminish the SEO/PPC models we have seen over the past decade are going to be made clear very soon.

Disruption Areas To Watch In 2015:

There are several key areas that I think are going to be dramatically effected with disruption in 2015:

1) General Social Media Marketing – As social media marketing becomes more and more complex, new technology is required to make it easier, regardless of user experience, knowledge or skill. This is a requirement for the industry whose time has come.

2) Big Data – The internal, open web and social silo’s are disconnected and therefore not as useful as they could be. Solutions that connect open web content to traffic to social will change this for big and small brands.

3) Traffic To Content – Technology that levels the playing field for content creators, exposes their content to those that need it and expanding the social reach of content in new innovative ways will be realized.

4) SEO/PPC – Though never going away, Google has made it clear that the inevitable demise of SEO is a top priority. Using SEO and PPC for content traffic will become less useful, requiring innovative technology to replace it.

5) CrowdCuration – We believe we will see the rise of new technology called crowdcuration that will make curating and sharing unique content very efficient, while enabling social users to build new traffic, thought leadership and communities through this new platform.

We will be writing a lot more on these 5 areas over the next 6 months, so be sure to subscribe to our blog, or add our feed to your BundlePost account.

 

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