Tag Archives: relationship

9 Characteristics Of Human, NOT Automated Social Media Marketing

Human characteristics of social media marketingThere are a few highly important things that separate big brand social media marketing from everyone else, and that is the human component. Big brands are able to focus their social media marketing on their brand, branding and advertising components that are centered around the company’s image and other major media advertising components. There is little human connection, conversation or relationship building coming out of the larger brands. The majority provide little to none selfless value and it is all about the creative and messaging, which by the way we enjoy seeing some of it.

The Big Brand Approach

As an example of how many larger brands approach social media marketing, I will share an example. I will not name the large beverage company, but I will say that I am a fan of their product and buy it regularly.

The story:

About two years ago, being a loyal consumer of a specific beverage, I decided to show my loyalty to them in social media. I mentioned them several times a week, shared pics of their packaging as I used it, etc. On a rare occasion I would receive a response or a thank you and I was good with that, but that soon completely ceased. In replace of the rare response, they began to engage ME on a weekly basis. Sounds good right? Not so fast…

The engagement I received from them, every single week hence forth was simply them tagging me about their latest news, product launch or promotion. You see, they realized I had influence within social media and decided to use me to further promote their brand. No relationship investment was every made on their part, no human connection or interest shown in me as a person or my company. Simply bold and direct promotional (spam).

They may get away with this with others, but not with me. I have completely disengaged with said brand on social and you know what? They never engaged with me again after I stopped mentioning or promoting their content. There is a difference between social media relationships and direct marketing. Most large brands do not care to understand this fact.

The Relationship Reality

At the end of the day, all non Fortune 5000 brands that are lacking the huge resources and established customer base, really need to look at and approach social media marketing very differently. Long term focus, care and gratitude with authenticity, combined with human connection is what gets results.

9 characteristics of social media marketing:

Here are just nine ways you can improve your human relationship perception in social media as well as identify other brands and connections that get it too.

1) Profile picture  – The account photo is of the real person behind the social account. This is mostly common for Twitter, Linkedin and Facebook personal accounts. However, as a brand matures on Twitter, building the brand beyond the main contacts personal image is important. Remaining human after that transition will determine how effective you are from there.

2) Profile Bio – Does their social media bio contain things about them as a person, not just a pitch for what they do? Relationships require personal connections, not just business needs. Today, business IS personal. Humanize your brand.

3) Responsive – When you mention or engage with them, do they actually respond? Do they respond in a timely manner, when you are still logged in?

4) Grateful – After sharing their content, is it met with gratitude in the form of a like, comment or reciprocation? This is something only humans do.

5) Interest – Humans show interest in others, not just themselves. Do they show interest in you and/or what you do?

6) Selfless Value – Their timeline is not just posts about them or what they do.

7) Conversations – Their timeline contains conversations with others.

8) Relevance – Their timeline contains relevant content you’re interested in, not solely their industry related things.

9) Real – A real person/personality is detectable behind the profile when you interact with them

The Perils Of Auto-pilot

The other opposite end of the spectrum from Big Brands are the newbie automation users. Those that send automated or manual sales messages as private messages on Twitter on LinkedIn, immediately or soon after connecting with them and without any relationship effort made on their part, they move right to pitching their wares. Another newbie auto-pilot tactic is using tools that tag others about your sales pitch in-stream based on something they posted previously, or any other contrived method. I could go on, but you get the idea.

The only place that in-feed or private message automation sees results is from newbies using it with/toward other newbies that do not yet know better. The brands and marketers that are using automation don’t understand social media and how relationships with long-term focus connect. Making matters worse is that new social network users who respond to these non-human automated tactics don’t either. The clicks garnered by the automation folks are short-lived and requires a constant stream of newbies in order to get traffic, clicks or results long-term.

This short sided tactic ultimately gets reported so much by more experienced users, and the reputation of automation marketers becomes clear to future new connections, so that it eventually slows and ceases to obtain even the smallest results.

Wrapping It Up

Spam is spam, whether it is done via email or within social media marketing. Failure to understand the personal, human level connection elements within this marketing medium means a lot of frustration, lack of real results and wasted time. If you are going to invest the time doing social media marketing, invest it in providing value, being human and present, while getting into conversations that build real relationships.

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Filed under advertising, Audience, automation, Brand, Community, Content, Human, Marketing, Relationship, Social Media, social media automation, Social Media Marketing, Strategy

Social Media Marketing – Data And Results Matter

One thing that has become obvious about the social media industry is change. Buzzwords, new trends and even big surveys that measure the next thing big business is focusing on in social are a never-ending stream of change. Content, influence marketing, analytics, engagement, branding, ROI and lead generation are just a few of the described “priorities” in at least one of the last several years in the industry. This moving target priority method is not expected to be going anywhere soon.

Social Media Data And Results MatterAlthough fast paced industries such as social media marketing, e-commerce and mobile are in a constant state of advancement and change, the goals that marketers focus on need to be more focused. If every time a new fad or buzzword appears, and the focus and goals get drastically changed, you can expect that results and management support will also.

Don’t get us wrong, we realize that social media is constantly changing and the executional requirements right along with it, but without focus on a clear objective of why you are in social, what you are trying to achieve and a steadfast plan to measure it, problems will arise.

For Example:

In a recent Harris Poll, 88% of professionals doing social media marketing consider it to be “important”. The data further showed that 82% of marketers strongly or somewhat strongly agree that analyzing social media engagement data can help improve their bottom line.

The Challenges:

At the same time and despite the plethora of monitoring and analytics solutions on the market today, social media marketing best practices, results and objectives seem allusive. Here’s the numbers to back that up.

  • 84% of marketers said it helped them to engage with influencers like the media
  • 84% said they thought social marketing could enhance relationships with existing customers
  • 67% of marketers say that assessing the effectiveness of social media activities was a challenge for them
  • 62% said designing and overall social media strategy was a challenge
  • 59% believe that educating staff about social media was difficult
  • 56% have a hard time making sense of the data gathered through social media
  • 55% are finding it challenging to align social media strategies across departments
  • 44% struggle with executive “buyin” on social media importance
  • 42% said they find it difficult to know when to take action on data from social media

It is no wonder that organizations small and large alike are struggling to get real results from social media when general knowledge and commitment to required resources are at such drastic odds. Like any other component of business, data should drive decisions in social media marketing and the execution of the resulting efforts require commitment, experience and appropriate tools. If marketers and brands invested much more heavily on the front-end decision and commitment level of social media marketing, the decisions related to data, execution, strategy as well as tactics would be far more clear.

When social media marketing is executed with sound strategy and the commitment of expertise and resources are made, real measurable, dollar and cents results will appear. When and if they do not, one of the cogs in the wheel is improperly aligned. It’s not the medium that is the problem, it’s the fabrication of and the subsequent operators steering the wheel that determine whether social media is successful or not from one marketer to another.

 

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Filed under Analytics, Brand, Content, Data, Engagement, influence, Marketing, Monitoring, Relationship, Results, Social Media, Social Media Marketing, Social Media ROI, social media tool, Strategy, survey, Tools

Relationships Are Built On A Foundation Of Trust

One of the things I think marketers forget about social media is that trust is a key factor in establishing, building and maintaining trust. It is the on AND offline foundation that all relationships are built from, yet so many do not consciously take this into account.

Social media relationships and trustWhat is Trust?

Trust is the reliance on the integrity, strength, ability, surety, etc., of a person or thing.

In a word, trust is confidence.

Taking it a bit further, trust is the underlying ability to rely on someone or something. it is a foundational element in all relationships, but THE crucial component in business. Trust is underlying because it is conscious and unconscious. It comes from the thinking consideration, yet is always behind the scenes affecting our gut level processes.

Some Thoughts On Trust:

– It is my firm belief that trust is earned, not expected or demanded.

– Trust comes from doing, not saying what you will do, but showing who you are and what your brand is about through action.

– Doing is the catalyst that either builds or destroys trust with ones following, community and prospects.

Trust In Business and Social Media:

Business relationships can be described as a connection with a person or brand that includes emotional and personal affinity, appreciation and trust. In today’s business world, the lines between personal and business relationships are highly blurred. In social media marketing they no longer exist in the traditional sense, in that business IS personal on many levels. Relationships often drive the connections, communication and willingness to investigate or buy.

Three Stages Of Relationship Trust:

In social media marketing, there are three distinct stages of trust that brands and marketers need to be aware of.

Establishing – Whether a social connection will be established is often governed by first impressions. Similar to the offline world, a bad first impression will result in no further engagement with a brand, person or company representative.

In social media there are numerous components that make or break a first impression and determine whether you are going to be able to establish the beginnings of a relationship. Some of those are:

  • First contact: The first contact you have with a connection sets the stage. If that contact is spam, you have likely killed any possible relationship. What is spam in social media? Anything that tags or direct messages a connection while pitching what you do. There’s nothing worse to kill an opportunity of building a relationship.
  • Bio: Think of your social media profile/bio as your store front. If your windows are dirty, your message unclear or anything looks bad, your prospect won’t bother walking in the door.
  • Stream: Most people in social media check a new connection’s stream to see how they conduct themselves. They look to see if you are spamming or only posting about yourself or if you are engaging, sharing valuable content. What they see in your stream is what they believe they can expect in a relationship with your or your brand on social media. Remember – people are watching!

Building

  • Value: Building relationships is predicated on value. Do you provide selfless, relevant value to your audience? Do you share their content? Do you help them achieve their goals?
  • Grateful: Do you show you’re grateful when your relationships help you? When they share your content, do you thank them? Just as in real-life, showing thankfulness to relationships builds those relationships. Social media is no different.
  • Response: One of the most important ways to build relationships once they are established is to respond. All too often people ignore mentions, questions or conversations. Nothing does more to kill furthering of a relationship is to be “too good” to respond.

Maintaining – Maintaining trust you have earned is a continuation of repeated impressions and the three components of relationship building. It is active and ongoing, constantly being evaluated by others subconsciously. Your conscious choice to engage in relationship building advances the opportunity with the connections you have and dramatically increases them with the relationships you have in process.

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Filed under Audience, Brand, Community, connection, Content, Engagement, Followers, Marketing, Relationship, Results, Social Media, Social Media Marketing, Spam

Are You Truly Thankful With Your Social Media?

It’s that amazing time of year again when we all consider our blessings and those that are blessings to us. As I considered what we were going to post this year I started thinking about all of the people and brands we are connected with, those that read and share our Being and showing you are Thankful In Social Mediacontent and our amazing loyal users. We are truly grateful to all of them and we make considerable attempts to show it every single day of the year.

This Thanksgiving, I wanted to dive deeper into the meaning of the word “Thankful”.

thankful

adjective: thankful
  1. pleased and relieved:
    “they were thankful that the war was finally over”
    synonyms: grateful · appreciative · filled with gratitude · relieved
  2. expressing gratitude and relief:
    “an earnest and thankful prayer”
    synonyms: grateful · appreciative · filled with gratitude · relieved

I also wanted to better understand the opposite of being Thankful. That is being ungrateful.

ungrateful

adjective: ungrateful
  1. not feeling or showing gratitude:
    “she’s so ungrateful for everything we do”
  2. not pleasant or acceptable:
    “he turned to the ungrateful task of forming a police cordon”

I found this exercise pretty telling. If you don’t feel thankful, you tend to not show it and therefore are ungrateful. I would take it further as it relates to social media marketing and say that “If you are ungrateful for the generosity and mentions of your community and ignore their sharing of your content, there is something clearly wrong.” In fact, I would go further and say that if you’re not thankful, it is because you tend to think you are entitled, better than others or arrogant. Is that a harsh statement? I think it’s pretty accurate.

Think about the brands, celebrities and industry “guru’s” that you’ve mentioned over the past year. Specifically, consider the ones that show appreciation when you mention them or share their content. When they display Thankfulness, how does it make YOU feel? Aren’t you far more likely to engage them again in the future, share more of their content or recommend them to others? Of course you would be.

On the contrary, when you share or RT content from a brand or individual and they never show they are Thankful, how does THAT make you feel? This is the entire point we are attempting to make here.

As we considered whether we are truly thankful and whether or not we put that gratitude into action, I decided to have the team run some numbers. As a rule, our entire team make an attempt to thank every single mention, share or RT across all platforms in the social graph. When you consider that we average around 2,000 of those on any given day, it requires time, resources and a commitment. For us it is not a question of whether it should be done or not, it has to be done. When you are really thankful for the efforts that others make on your behalf, it isn’t an option or a question of resources, but a conscious act of being and showing thankfulness. We are truly thankful…

Taking it further I had our team run some numbers. Here’s what we discovered about how we use our BundlePost system to show our grateful appreciation. Currently we share content from 472 RSS Feeds from BundlePost. Really. Part of being thankful is showing through sharing other people’s great content, and we do that quite actively. There are 472 RSS Feed channels that we actively share content from, containing articles from people we engage with, use BundlePost, share OUR content, etc. Fortunately BundlePost makes managing so many feeds easy, allowing us to attribute posts from each RSS to the author, schedule and hashtag the social media posts in seconds. I’m not sure how we could even do this any other way.

Want more of these kind of connections in your community? Here are just a few folks we consistently see that show they are Thankful. We suggest you connect with them also.

 Rob Peters @StandardofTrust – Social & Digital Skills Coach for Executives. How We Connect, Keep Promises, & Earn #RelationshipCapital #RC is Source of Distinction.

 Lynn Abate-Johnson  @peoplefw – #SocialBusiness Specialist | Pro #SocialMedia Mgmt | Kickass Community Director | Content Curator | LinkedIn | FB | Google+ | Instagram |

 Andrew M. Smith @andrewsmith1443 – Social Media Manager @TSL_Marketing, passionate about social media, B2B, digital marketing, technology, data, red wine & bourbon lover, foodie, Brit.

 Timothy Hughes @Timothy_Hughes –  Top 35 UK Blogger, Speaker, Market Influencer, Forbes Top 100 #SocialSelling – Prefer Algebra to Sets – Work @oracletim Music @SM_Sounds –

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Filed under Audience, BundlePost, connection, Content, Curation, Hashtag, Marketing, Relationship, Social content management, Social Media, Social Media Management, Social Media Marketing, Thanksgiving

An Effective Way To Add High-Level B2B Connections On LinkedIn For #SocialSelling

More than ever, Business to Business (B2B) marketing requires one-on-one relationships. Making real, human connections with your business prospects to forge relationships that open doors to social selling. Being effective within social media to achieve this all important task is paramount to short and long-term success.

Add High-Level B2B Connections On LinkedInOne of the key social networks for effectively forging B2B relationships is LinkedIn. Unfortunately, as the most formal business social network, higher level connections are sometimes not as open to connecting with people they don’t know. All too often, the decision makers many B2B companies want to connect with, are also bombarded by contacts that are pitching them and sending them spam, without first making the all important relationship connection. This can lead to executives denying or ignoring friend requests.

So what is an effective way to improve your LinkedIn connections?

We have found that if you leverage the most informal social platform WITH the most formal one, amazing things can happen. Twitter is the most informal social network there is and you don’t have to already be a “friend” to engage with someone. When you want to build a relationships with a B2B connection on LinkedIn there are steps you can follow to do this very effectively.

1) Most LinkedIn users display their Twitter account name if they also have a Twitter account. Go connect with them on Twitter first.

2) Spend a few weeks commenting, retweeting and getting into conversations with the person on Twitter. Start slow and build the daily amount up to about 3-4 daily interactions over at least a two-week period.

3) Build rapport and name recognition with the person without coming across needy or as a stalker.

4) Once you have invested a few weeks in building a relationship, then friend request on them on LinkedIn with a personal message that references your conversations on LinkedIn.

Ok You’re Connected, What Now?

When the connection on LinkedIn is accepted, don’t make the newbie mistake of sending your sales pitch or requesting a call or meeting. You’re not done yet. You will want to continue the escalated engagement on Twitter, and add the same slowly ramped up activity of liking, sharing their content and commenting on the posts of your new connection for a few more weeks. The goal here is to build a deeper rapport with your connection that focuses on conversation around common interests. Only when you have accomplished that do you bring up a potential discussion out of the social graph.

Wrap Up

Providing that your contact is at least fairly active on social media, this process is highly effective. People that would never respond to you or accept a friend request on LinkedIn will often follow, respond and engage with you on the far more informal Twitter. Putting in the time and effort using this process breaks down the barriers that they have within the formal LinkedIn ecosystem, making them far more receptive to an add.

Remember that Business to Business connections are human. People often do business with people they feel they know and like. Today, business IS personal and not the cold fiscal only decision-making process of earlier times. When connections become relationships through conversation and mutual interests, those relationships become friendships and potential customers.

If you take a different view of LinkedIn as part of the overall social media flow, rather than a prospecting tool, your B2B efforts will be rewarded with incredible relationships, sales and customers.

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Filed under Content, Relationship, Social Business, Social Media, Social Selling, Twitter

The Social Media Connection Cycle Explained [Infographic]

After many years in the industry, first as a social media agency, and now as a social media marketing software application, we have observed many cycles. As with most industries, there are cycles and flows that appear over time and social media is no different. Though not all social media accounts, brands or industry niches will experience the identical cycles, we have determined that those that really understand social media and are executing it well, will quickly recognize the flow I am about to explain. This concept is something that we have observed, modeled and used for many years, and still do today.

The cycle of engagement with your social media connectionsWithin your community there are ebbs and flows or “cycles” that occur. Though most social media managers are not consciously aware of this cycle, it is occurring nonetheless. So it is very important to understand the cycle, the components included within it and how it should affect your overall focus and subsequent results.

The Social Media Connection Cycle is a natural process that occurs within most social media communities. By community, we are specifically referring to the friends, followers and likes that are connected to you and/or your brand within the various social networks. All of these combined connections can be referred to as your community.

What Is The Social Media Connection Cycle?

The social media connection cycle is the flow of community connections in and out of the relationship sweet spot. This natural cycle is very similar to a businesses prospect, current and past customer flow and can even be seen in one’s individual relationships. Made up of the 5 components of your community, the connection cycle concept will help you visualize the sweet spot within your social following where the magic happens and the activities you can do to continue and grow that sweet spot.

Your Community – As stated above, your social community is “the combined connections you or your brand have within the social graph.” It is the envelope that contains the additional components and other elements of the cycle. The main “bucket” if you will.

Inside of this bucket are the 4 segments of the connection cycle including Relationships, New and Older Connections as well as Highly Targeted Connections. We will define these separate components and discuss their specific role within the cycle, then we will wrap up with the big picture.

First, the above Infographic shows that a “typical” social community is made up of 50% of Older Connections, 30% from Newer Connections and 20% from Highly Targeted Connections. Though the percentages from each of these segments may not be exactly the same for every company, marketer or niche, we have observed this to be a fairly typical scenario that makes up your overall community.

Active Relationships – At the center of the connection cycle are your real, active relationships. These are the connections that you know and engage with regularly.

The active relationship group within the cycle is comprised of portions of your connections that come from Older Connections, Newer Connections and Targeted Connections. Typically the percentages of these groups that migrate into your relationship bucket are as follows:

New Connections – 20% of these flow into active engaging relationships

Older Connections – 20% of these flow into active engaging relationships

Highly Targeted – 60% of these flow into active engaging relationships

It is really important to understand that Active Relationships are often not a substantially growing number or percentage of your overall community. What typically happens is that connections flow into and out of the active relationship cycle from the various connection types, while the overall number or percentage remains fairly constant. This is especially true when your community size is fairly static and not growing at a daily conscious pace. In fact if your social community is static or decreasing, it will often have a direct impact on the quantity and percentage of your active relationships within your social media efforts.

Older Connections – The ebb and flows of your connection types within the connection cycle are often least impacted by older connections, however by no means does that make them any less important. Think of your older connections as fluid relationship connections that periodically move in and out of the active relationship bucket over time. I often think of them as those friends that you get together with a few times a year, and it seems like you start right where you left off last.

The interesting thing we have discovered about older connections is that though only around 20% are inside the active relationship bucket at any given time, they represent about 50% of our new upgraded users in BundlePost. The important point here is the confirmation that social media is a marathon, not a sprint. Long-term connections, even if they are not inside the active relationship bucket TODAY, do pay off in social media.

New Connections – New connections are made up of new followers, likes and friends that have “recently” connected with you on social media. Often times you can’t immediately establish whether they are a highly targeted connection, nor can they be considered an older connection, however they do represent one of the most important connection types within a healthy social community.

When your social media marketing consciously executes an effective strategy to grow your community, it has a powerful impact on your active relationships. Though new connections typically only make up 20% of your active relationship segment it is one of the factors you actually have control over. When you’re actively and continually focused on growing your overall community with new connections your audience grows, the number of engagement opportunities increase and it directly impacts your active conversations and relationships.

Highly Targeted Connections – The final segment of the connection cycle is made up of Highly Targeted Connections. I say “IS”, but I think the word SHOULD is probably more appropriate. If you are not consciously focusing on the connections within your community that are your highly targeted customers, prospects and influencers, you are dramatically and negatively impacting your social connection cycle. More importantly, your are likely not achieving the kind of results your social media marketing should be realizing.

The Wrap Up

The concept of the social media connection cycle is intended to help you visualize the dynamic flows within your social community. They are active, not static cycles that flow in and out of the central relationship zone, which is the “sweet spot” and where you should be spending your time, focus and energy.

Everything we discussed within this post is predicated on a few things. We are assuming you have a proper social media strategy in place and that you are executing it well. We also assume that you understand the quantity AND quality concepts related to consistent content in your streams every day, all day. And finally, we expect that you have set communication, conversation and rapid response as priorities for your daily social activity. If these assumptions are accurate, then visualizing the social media connection cycle throughout your daily social media management will bring new focus, understanding and opportunities to achieve improved results. If not, then you are likely experiencing another kind of cycle that has nothing to do with real results…

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Filed under Brand, Community, connection, Content, Engagement, Followers, Infographic, Marketing, Relationship, Results, Social Media, Social Media Management, Social Media Marketing, social media tool, Tools

14 Things I’ve Learned About Content Curation In Social Media

We recently published a post called “50 Random Things I Have Learned About Social Media Marketing” that quickly became one of our most viewed posts of all time. It was obvious that many people appreciate a clear and concise post that lists actionable items and truths about effective social media marketing. We decided to apply the same principle to a post about content curation.

14 things I've learned about content curation in social mediaContent curation is something that has been written about quite extensively, however most people still don’t seem to understand what it is and how to be effective with it in social media. In fact many brands even ignore the importance of curation in their streams and instead continually talk about themselves.

Let’s start off by assigning a definition to content curation that is easily understood. Content Curation is the act of discovering, aggregating and posting online content that was produced by others, not yourself. Curation is typically focused on a specific topic or small number of topics that are considered relevant to the audience you’re trying to reach. Though it is often misunderstood, to actually curate relevant content is to also add context, editorial comment or attribution to posts that you are sharing, content curation has become synonymous with aggregating and sharing relevant content whether or not context is added to the post.

As the founder and CEO of Bundle Post, an experienced social media marketer and previously a social media agency founder, I have a lot of time and effort invested in understanding and effectively using social content curation. Here are just a few of the things I have learned over the years that I believe you will find eye-opening and helpful.

14 (of the hundreds of things) I’ve learned about curating content in social media:

1) Knowing your audience and what they’re interested in is imperative.

2) Curating content from the same popular sources everyone else is, is not effective.

3) Curating content that is suggested from sites based on what others are already sharing is not effective. (see number 2)

4) Curating unique, recent and relevant content that is targeted toward your audience’s interest, will initiate engagement by your audience.

5) Retweeting on Twitter and Sharing posts on Facebook is not curating with a strategy, it’s executing someone else’s strategy. You need to RT and share other people’s posts, but not as your entire posting strategy.

6) Hashtagging curated posts with a strategy will grow your target audience if you do it properly.

7) Important reasons you must curate quality content posts:

  1. Provide relevant, selfless value to your community
  2. Build thought leadership on topics important to your strategy
  3. To stay top of mind with your audience
  4. To spark conversations
  5. To earn the right to share and promote your stuff

8) Developing a specific curation strategy is an important part of an overall social media strategy.

9) People are not logged in watching their streams all day, every day. Having enough relevant posts all day long is important.

10) Being consistent with your curation posting makes a huge difference in your results.

11) Proper content curation sparks conversations with your audience and that leads to relationships and ROI.

12) When a curated post receives a lot shares, likes and engagement, it is resonating with your audience. Schedule it several more times over the next week to maximize the effectiveness of that single post.

13) There is no choice between quantity and quality with content curation. It’s always BOTH.

14) Curated social media posts that often get the most shares and engagement are the ones that are by relatively unknown sources!

As you can see, effective social media curation is anything but mindless sharing. It is conscious and active and based on a deep understanding of your audience. There is a substantial difference between the end results of sharing content suggested by some algorithm, a tribe you belong to or content that is really popular as opposed to curation of unique, recent and relevant content your audience finds interesting and valuable. The thoughtful execution of a well thought out strategy is what makes content curation massively effective in the long run.

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Filed under Brand, Content, content creation, Curation, Facebook, Marketing, Relationship, Results, Retweet, Social Media, Social Media Content, Social Media Management, Social Media Marketing, Strategy, Tools, Twitter