Tag Archives: Spamming

The 4 Types Of Social Media Spammers – Which One Are You?

One of the worst things about spam, whether traditional email spam or today’s more prevalent social media spam is that it preys on 4 types of social media spammersthe inexperienced and most vulnerable user. They typically don’t know what they don’t know and therefore are easily taken advantage of by others. New social media users are more likely to click links in spam messages, reinforcing the spam tactics to those that use them. Likewise, malicious scam or virus spam within social media, continues to hit the new user at a much higher frequency.

Unlike email spam, social media spam does not require skill to bypass technological barriers designed to prevent spammers from executing their craft. Thankfully the average person is unlikely to be able to hack unprotected email servers, obtain spam email lists and deploy spam email campaigns that invade the privacy and inboxes of millions of people.

Social media spam is particularly harmful due to the low barrier to entry afforded the spammer, thus requiring near zero technical knowledge or skill to take part in the practice. In fact, the majority of spam on social media appears to be done by new marketers that just don’t yet understand what they are doing.

The Objective

To those that have not taken the time or invested the resources to learn proper social media marketing, I wanted to share a recent situation and the real and overwhelmingly negative reaction that most people have to spam tactics. The intent is to show you what people on the receiving end of your social media spam (intentional or not) feel about you, and hopefully open your eyes to how damaging your methods are to your brand, reputation and results. We will then detail the 4 kinds of social media spammers.

Recent Spam Example

Last week I received a friend request on LinkedIn from a “Senior Brand Manager” of a U.S. based marketing firm that describes itself as a total online marketing provider for businesses. Upon reviewing their profile and recent activity, I decided to accept the friend request as they appeared to be an online professional that would understand the social media industry of which I am passionately involved.

Within two minutes of my friend request acceptance I received a two page, private inbox message from this individual pitching their myriad of programming and digital marketing services. Frustrated with the self-titled Senior marketer, I replied to them with my feelings about their spam tactics and also posted the following on a few of my social accounts.

“FYI – you’re no marketing professional when you send a 2 page sales pitch inmail on LinkedIn 2 mins after your friend request is accepted”

What People Think Of Spammers

What people think of you when you spam in social mediaThough my social media post about this situation received a lot of comments, likes and conversation, the thread on Facebook provides a linear timeline of the feelings and emotions that recipients of social media spam feel. The large graphic on the right is a partial screen capture of that conversation that I highly recommend you read. You will get the sense of the damage you can do to your brand and reputation whether or not you realize what you are doing is social media spam or not. (if you’d like to read the actual Facebook post and comments, click here).

The 4 Types Of Social Media Spammers:

1) Newbie: Monkey See, Monkey Do – The most prevalent perpetrators of social media spam are newbies. Made up of new technology startups, marketers, or even new social media tools produced by people who have never successfully done social media marketing at all, the newbie group of spammers have invested little to no time learning social media marketing, they simply watch what other newbies are doing and copy them, thinking this is how it’s done. Though the majority of this group are not evil or intent on using spam tactics, they don’t know what they don’t know and therefore perpetuate what they see others doing.

2) I Don’t Care – Another spammer type is the marketer or individual that just doesn’t care. They are going to spam regardless of the negative feedback they receive or the lack of real results. All they care about is “getting their message out” in the fastest way possible, without regard for others. One of the most annoying spammer types in my opinion.

3) The “Expert” – This group of spammers can be the most harmful. Made up of people who think they know what they are doing and do not, or worse they purposefully use spam to increase their YouTube subscribers, followers or Facebook page likes. They are most damaging to the industry because they appear to newer users to be credible and experienced, or worse they know better and intentionally do it using alter accounts to increase their traffic and perception in the industry. I experienced this first hand with someone I personally know recently. Talk about being disappointed…

4) Just Plain Evil – Lastly are the evil spammers that knowingly and intentionally use spam to spread viruses, promote other accounts or sell purchased followers, fans or likes. I think we all understand this kind of spammer without the need to detail it further.

Examples Of Social Media Spam

Without making a huge list, here is a partial list of the most common tactics that are viewed as spam.

  • Automated or manual Twitter direct messages that promote you, your product/service or website.
  • Promotional or sales related LinkedIn messages sent to either new connections or those you have not built any relationship.
  • Tagging people on Twitter messages that promote you, your product/service or website.

I highly suggest that if you fit into any of the spammer types listed in this post, that you spend some time understanding what social media is and how to do it properly. I recommend that you recognize the negative sentiment you are creating around your brand or reputation and cease all spamming activity that is driving that sentiment. Lastly, you should empathize with the people who are being spammed continually and be part of the change in this industry, instead of part of the problem.

If you are a social, marketing or business professional that understands this issue, I would like to empower you to also be part of the change in the industry. It’s easy to ignore, disconnect or delete accounts made up of the newbie spammers, but instead we should be educating and leading them. I suggest we all do a gentle nudge and maybe even link them to this post so at least they will finally know what they don’t know. From there, the responsibility lies on them.

 

 

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Filed under Audience, Brand, marketers, Marketing, Social Media, Spam

The One Social Media Rule For Business

Wouldn’t it be great if there were a list of rules to follow that were simple and clear on how and what to do for your social media marketing? Unfortunately or fortunately, depending on how you look at it, there are no rules for social media except one; Do Not Spam…

Social Media RulesThat single rule seems to be one of the best kept secrets from newer social media marketers as well as many that believe they are really good.

What can be considered spam?

Tagging or mentioning people in posts that are pitching or linking to your product, service, website or offer that you have not built a relationship with. On Google Plus it can also be tagging or sharing with circles directly that have not asked to be updated on your every post about yourself.

Though Google Plus and Twitter seem to be the platforms that have the highest concentration of spam tendencies, Facebook and Linkedin see their share of inbox spam messages from brand new connections or “friends” that invite you to their every event in Texas, though you live on the East coast, etc.

How can you market and promote without spamming?

A great way to think about social media marketing is that it’s a parallel universe to the real world. Would you go to a business networking event and pitch everyone you shake hands with before you even build a relationship? Of course not. You would first get to know them, etc. So think about it this way… Whatever you would do in the real world, do in your social media marketing. Whatever you wouldn’t do in the real world. don’t do in social media.

Here is a nonexclusive list that should exist within the context of how you approach social business.

1) Earn the right to discuss what you do one on one with your connections.

2) Earn the right to promote to your connections by providing selfless value in your streams and occasionally posting your marketing information in between then non-promotional content and posts. Be sure that the content you post that is not about you, is something your community is interested in.

3) Respond to and converse with your audience. You would never ignore someone in real life that introduced you to all of their business contacts or told someone about an article you told them about. Don’t ignore when it happens in social media. Thank, respond, share their content and get into conversations.

4) Social media works in real-time, so responding in real-time is crucial.

Now that we have burst your bubble about there being no social media marketing rules but one, please don’t be discouraged. Understand the ONE rule that you must follow and use these three guidelines that will help you build a framework for being effective with your social media marketing efforts without being seen as “spamming”.

Are there many other guidelines that one could follow and execute to be more and more effective with social media marketing? Indeed, there are probably tens of thousands of nuances and tips that one can learn and use. However, if you don’t follow this single rule of social media marketing, no amount of learning, tips and guidelines will ever enable you to achieve results.

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Filed under Content, Fanpage, Followers, Google Plus, Marketing, Results, Social Media, Social Media Content, Social Media Marketing, Spam, Twitter, Uncategorized