Tag Archives: Social Media Management

Should We Be Lowering The Social Media Marketing Bar?

Should we Lower the Social Media BarYes, we should. Now let me explain…

In my recent post entitled Top 2015 Social Media Predictions – Disruptive Technologies I covered one of the important disruption areas to watch this year, that was General Social Media Marketing. In fact it was the number one item listed in my 2015 predictions. Specifically I was referring to making social media easier to implement, get results and be effective. The actual prediction was as follows:

“As social media marketing becomes more and more complex, new technology is required to make it easier, regardless of user experience, knowledge or skill. This is a requirement for the industry whose time has come.”

The Problem:

The social media marketing industry is incredibly complex. Marketers, brands and individuals are attending events and classes, reading articles and buying books at a massive pace, trying to understand what to do. At the same time a handful of social media speakers, authors and celebrities are raking in the speaking fees and book royalties.

I say good for them, and good for anyone that achieves success! However after almost a decade of social networking, the gap between the “experts” and the average brand or marketer is widening, therefore I believe the current path isn’t resolving the complexities faced by marketers and is only serving to perpetuate the massive learning curve. Furthermore, I think that the majority will continue to be left behind after giving up, running out of time and resources, or keep on trying without realizing the promised results.

What Does Lowering The Bar Mean?

What It Does NOT Mean – Sometimes to explain something, it is helpful to first clarify what it doesn’t mean. Lowering the social media marketing bar does NOT mean to lower standards, do it incorrectly or somehow promote less professional ethics and methods. It should also NOT be considered to in any way promote auto-pilot tools and tactics.

If the social media marketing industry is going to be sustainable, survive long-term and even thrive beyond the point it is today, something needs to be done differently. Technologies that facilitate social media management need to better understand the challenges, learning curves and complexities of individual marketers and adjust to them appropriately. Existing and new tool developers must produce from a deeper level of experience and understanding of social marketing to simplify functions that are needed, not just create features because it’s possible to do so.

Social media marketing IS challenging, but those with extensive experience in the field must raise the bar on the technology side of the business in order to lower the bar on the user experience side. Those with the experience are better able to break down the barriers that exist for less experienced marketers and define best practices, processes and strategies that can then be incorporated into simplified technologies that are effective, not just automated.

User Beware

One of the more destructive trends within the social media marketing space is and has always been the continual flood of new tools being developed and introduced. Don’t get us wrong, we love tools, but the problem is that the overwhelming majority of tools created for the social media space are developed by gear heads with limited or unsuccessful experienced executing social media marketing themselves. The fact is that MOST tools are created because they can be created and not because they actually understand the problem they think they are solving or because it really solves a problem to begin with.

The Future Is Bright

I believe the social media marketing bar needs to be lowered with a new era of sophisticated technology that drops the massive knowledge requirements for marketers to be successful. This can only be accomplished when the most experienced and successful marketers use their knowledge to raise the bar and expectations for the next generation of social media tools. I want to impact the real results of marketers in ways that don’t exist today. I want to change the culture of shiny new tools that distract marketers and brands from obtaining those results and instead replace the prevailing culture with innovation that significantly impacts the bottom line.

Data combined innovative technology can and should drive change and simplification for the masses. If better results are achieved by all social media marketers, it will represent even more receptive actions on the part of consumers and buyers. The more receptive consumers and buyers are to great social media marketing, the better the results are achievable for all. If only big brands and experienced marketers are dominating the results spectrum, the entire house of cards is in jeopardy.

What are your thoughts on this?



Filed under automation, Brand, Data, Marketing, Results, Social Media, social media automation, Social Media Management, Social Media Marketing, social media tool, Strategy, Tools

Social Media Marketing – Data And Results Matter

One thing that has become obvious about the social media industry is change. Buzzwords, new trends and even big surveys that measure the next thing big business is focusing on in social are a never-ending stream of change. Content, influence marketing, analytics, engagement, branding, ROI and lead generation are just a few of the described “priorities” in at least one of the last several years in the industry. This moving target priority method is not expected to be going anywhere soon.

Social Media Data And Results MatterAlthough fast paced industries such as social media marketing, e-commerce and mobile are in a constant state of advancement and change, the goals that marketers focus on need to be more focused. If every time a new fad or buzzword appears, and the focus and goals get drastically changed, you can expect that results and management support will also.

Don’t get us wrong, we realize that social media is constantly changing and the executional requirements right along with it, but without focus on a clear objective of why you are in social, what you are trying to achieve and a steadfast plan to measure it, problems will arise.

For Example:

In a recent Harris Poll, 88% of professionals doing social media marketing consider it to be “important”. The data further showed that 82% of marketers strongly or somewhat strongly agree that analyzing social media engagement data can help improve their bottom line.

The Challenges:

At the same time and despite the plethora of monitoring and analytics solutions on the market today, social media marketing best practices, results and objectives seem allusive. Here’s the numbers to back that up.

  • 84% of marketers said it helped them to engage with influencers like the media
  • 84% said they thought social marketing could enhance relationships with existing customers
  • 67% of marketers say that assessing the effectiveness of social media activities was a challenge for them
  • 62% said designing and overall social media strategy was a challenge
  • 59% believe that educating staff about social media was difficult
  • 56% have a hard time making sense of the data gathered through social media
  • 55% are finding it challenging to align social media strategies across departments
  • 44% struggle with executive “buyin” on social media importance
  • 42% said they find it difficult to know when to take action on data from social media

It is no wonder that organizations small and large alike are struggling to get real results from social media when general knowledge and commitment to required resources are at such drastic odds. Like any other component of business, data should drive decisions in social media marketing and the execution of the resulting efforts require commitment, experience and appropriate tools. If marketers and brands invested much more heavily on the front-end decision and commitment level of social media marketing, the decisions related to data, execution, strategy as well as tactics would be far more clear.

When social media marketing is executed with sound strategy and the commitment of expertise and resources are made, real measurable, dollar and cents results will appear. When and if they do not, one of the cogs in the wheel is improperly aligned. It’s not the medium that is the problem, it’s the fabrication of and the subsequent operators steering the wheel that determine whether social media is successful or not from one marketer to another.


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Filed under Analytics, Brand, Content, Data, Engagement, influence, Marketing, Monitoring, Relationship, Results, Social Media, Social Media Marketing, Social Media ROI, social media tool, Strategy, survey, Tools

Part 3 – What Is Social Media Friction And How To Reduce It

Process and Workflow Social Media Friction in Social Media FrictionThis is our final post in our series about social media friction. So far, we have covered the broad definition of friction and also detailed one of the most common types, Promotional/Results Friction.

In our final blog on this topic, we are going to take a look at what is often the most challenging category of friction, Process/Workflow Friction.

What Is Process/Workflow Friction?

My definition of Process/Workflow Friction is anything within your daily social media management processes and that is inefficient and requires diverting your attention from effectiveness.

Consider process/workflow friction as the required elements of your daily workflow that is not smooth, requires more time than it should or involves tasks and tools that do not seamlessly work together. Conversely, frictionless process/workflow would be having everything across your social media management tasks highly efficient and effective, leaving your time and focus on engagement, conversations and relationship building.

Consequences Of Process Friction:

Whether you are consciously aware of it or not, when there is friction in your daily social media workflow, your effectiveness and results are impacted negatively. Though we know that doing social media properly requires an incredible amount of time and resources, where your time is being spent is the crucial factor, not how much time you are spending.

Workflow friction in social media marketing typically manifests for one of two reasons. Though the reason you are experiencing friction in your daily processes matters, identifying friction points and reducing them should ultimately be the priority.

Workflow Friction Reasons:

1) Undefined Processes: Probably the most prevalent reason marketers experience workflow friction with their social media marketing is undefined processes. This can include things like a nonexistent strategy, improper strategy or misunderstanding of how to utilize social media effectively.

Without the proper knowledge and experience to execute effectively, strategy and process can become completely disconnected.

2) Incorrect Tools: The definition on insanity is doing the same thing over and over and expecting a different result. Unfortunately, many social media marketers do just that. They are using a myriad of disconnected inefficient tools that result in numerous friction points in their daily required tasks.

Many of these tools and workflow issues inadvertently create additional promotional/results friction that only tends to compound the lack of results. An example is tools that are suggesting curated content for you based on what’s popular and already being shared by your peers. If you want results with your social media marketing, be sure you have control of content selection in an efficient way. There’s nothing that will more negatively affect your content curation strategy than sharing popular content everyone has already read and shared or worse, content that is not targeted to the audience you are trying to reach.

Finally, any tools that are automatically posting to your timelines, tagging other people or duplicating what you see others automatically posting, is creating friction in your social media results. Avoid all such tools if you want to reduce friction with your workflow and results.

Identifying Workflow/Process Friction:

Efficiency without improved results, does not impact your overall effectiveness. Reducing and removing friction in your daily social media management should manifest in not only improved efficiency, but also effectiveness and net, real results. It is extremely important that you understand this difference if you are going to get the most out of your social media marketing efforts.

Ask yourself a few questions:

Is your current workflow scalable? – In other words, are you able to scale up volumes, clients and required tasks without an impact on your time and resources using your current processes. If the answer is no, you have friction in your workflow.

Am I spending more time on process than I am on results? – If you are spending more than 35% of your time managing social media posting, hashtagging, scheduling, determining marketing message posts, etc, you have friction in your workflow.

As social media becomes more mature and platforms continue to make changes that affect your ability to reach your audience, being consistent, efficient and effective will become even more important. Identifying the friction you have in your workflow, tools and processes will be something that you can no longer overlook. The pain points that your social media management friction are inflicting on you daily will begin to show up in diminishing returns if left to continue. Identify and reduce the friction that is keeping you from realizing the achievable results that social media can deliver when done properly.

Read Part 1

Read Part 2


Filed under Social Media, Social Media Content, Social Media Management, social media automation, Strategy, Marketing, Results, Friction

Part 2 – What Is Social Media Friction And How To Reduce It

Promotional/Results friction in social media marketing - Part 2In our first post of this series, we attempted to define and detail social media friction and the general consequences it can have on your overall social media management and results. We also listed two of the main friction groups that most marketers need to focus on, which were 1) Promotional/Results Friction and 2) Process/Workflow Friction.

In this second blog post of this series, we are going to focus on the friction that often accompanies Promotion and Results.

What Is Promotional/Results Friction?

My definition of Promotional/Results friction is anything that hampers your social media marketing results.

Think of this kind of social media friction as anything you are doing or not doing that creates friction between your community and what you do/are marketing. Conversely, frictionless promotional/results would be having everything across your social accounts easily understood, discoverable and found.

Examples Of Results Friction:

1) Poor BIO – You are creating friction with your promotional results if your bio is done in such a way that people leave having no real idea what you do. This is a common friction point across the social graph.

2) No Link – If you are using social media for marketing and have no link in your bio, on your page or profile, you are creating friction between your connections and results. Along the same lines is having multiple links in your profile. Keep it simple and frictionless for your connections.

3) Bad SMO – Bad social media optimization of your website, blog or other web properties is a common friction point in social media marketing. Remove the friction by ensuring you have links to your social accounts prominently displayed on the top right of every site/page your audience visits. Make it easy for them to connect with you and your brand wherever THEY want to. Friction is making this a difficult task for your community.

4) Bad Landing Pages – Do you know where you are sending your connections when they click the link(s) in your personal and brand social accounts. Is there unified messaging on the pages? Are you confusing your prospects on social media with messaging on your website or landing pages that are unclear?

All of these examples can create friction that is effecting your bottom line results. Strive to create a frictionless experience for your audience and make everything easy to understand.

Identifying Results Friction:

Many of these friction points can be easily identified by simply reviewing your social accounts with these things in mind. Less obvious friction points can be discovered by paying attention to your audience and their interactions with you.

Are people asking what you do? – If people have to ask what you do, you have created friction with your social media marketing. If you frequently get this question, you definitely need to examine your profiles, messaging and landing pages to determine the friction points that are causing the confusion.

Do people seem uninterested in what you do when you bring it up? – There are usually two scenarios that cause this:

1) You have a product or service they don’t want/need

2) They do not understand what you do and don’t want to appear dumb by asking.

Here’s something to help you conceptualize frictionless promotional/results – “Conversion = Providing value greater than cost with a process that easily facilitates the customers decision” @fondalo

Social media marketing and management is challenging in and of itself. Making it more difficult to achieve results by adding friction between your community and what you do is liken to shooting yourself in the foot. Identify and the promotional/results friction that exists in your marketing efforts and take immediate conscious steps to reduce and remove them.

Read Part 1

Read Part 3


Filed under Social Media, Social Media Content, Social Media Management, social media automation, Strategy, Marketing, Results, Friction

Part 1 – What Is Social Media Friction And How To Reduce It

There are two absolutely required components for successful social media marketing, Strategy and Execution. When these important elements work together and are done properly, social media results are not only achievable, but they can be expected. Understanding and identifying the friction points that are inevitably present within these two components can be challenging. More importantly,  reducing the friction within your social media management is crucial to your social media success.

What Is Social Media Friction and How to reduce itUnfortunately, there is a significant difference between strategy and execution. There is often an even wider gap between strategy and the ABILITY to execute a social media strategy efficiently and effectively. Often this chasm between strategy and execution is due to unidentified frictions in workflow, processes and tools being used in the social media management process.

Consider workflow to be specific processes, functions and procedures that are required in order to fulfill your social media strategy. These elements are made up of all of the tasks you do (or need to do) on a daily, weekly and monthly basis. Clearly defining these tasks in detail and creating processes and procedures to implement them in an efficient and scalable way is what workflow is all about. Anything that gets in the way of that workflow causes friction in your ability to execute the strategy, do it efficiently or even achieve your overall strategic objectives.

So What Is Social Media Friction?

Merriam-Webster’s defines the word friction three ways: the act of rubbing one thing against another; the force that causes a moving object to slow down when it is touching another object; and the disagreement or tension between people or groups of people. Though some of use could conceptually tie some of these definitions somewhat theoretically to social media, they don’t quite fit.

My definition of social media friction is any process, workflow, tool or hindrance to the smooth and efficient execution of a comprehensive social media strategy. Furthermore, friction can also be any obstacle or resistance encountered by members of your community to engage with you, discover what you do or to buy or inquire about your product or services.

In social media, friction can be any function that resists the fluid momentum and execution of progress toward the overall goal objective or objective of a defined strategy. Am I getting too technical here?

There are typically two kinds of social media marketing friction that negatively impact effective and efficient execution.

1) Promotional/Results Friction

2) Process/Workflow Friction

Often times social automation or sales automation technologies are deployed in an attempt to reduce these two friction points, but if the wrong automation is utilized, they can actually increase friction with your audience. (More on that in later posts in this series)

What’s The Cost Of Friction?

Friction cost is the direct or even indirect costs associated with the friction within your social media marketing. Friction can include actual hard costs and fees for things like inefficient or ineffective tools or even additional staffing. Some of the more difficult to measure are opportunity costs, resulting from missed sales opportunities and overall lack of results with social media marketing.

Can Friction Be Good?

There are some mechanics in life and business where friction can be a good thing. For example, without friction you would not be able to deploy brakes on your car and bring it to a stop. In business, some bureaucratic friction is required for decision-making and spending in order to make such things more measured and controlled.

However, within social media marketing identifying and reducing the friction forces that hinder smooth effective execution is a sticking point that many overlook. During this series we will attempt to dissect the discovery and reduction of social media friction that many marketers face and provide some solutions that will enable you to make adjustments.

What are the main friction points in your social media management?

Read Part 2 Here

Read Part 3 Here


Filed under Social Media, Social Media Content, Social Media Management, social media automation, Strategy, Marketing, Results, Friction

Are You Truly Thankful With Your Social Media?

It’s that amazing time of year again when we all consider our blessings and those that are blessings to us. As I considered what we were going to post this year I started thinking about all of the people and brands we are connected with, those that read and share our Being and showing you are Thankful In Social Mediacontent and our amazing loyal users. We are truly grateful to all of them and we make considerable attempts to show it every single day of the year.

This Thanksgiving, I wanted to dive deeper into the meaning of the word “Thankful”.


adjective: thankful
  1. pleased and relieved:
    “they were thankful that the war was finally over”
    synonyms: grateful · appreciative · filled with gratitude · relieved
  2. expressing gratitude and relief:
    “an earnest and thankful prayer”
    synonyms: grateful · appreciative · filled with gratitude · relieved

I also wanted to better understand the opposite of being Thankful. That is being ungrateful.


adjective: ungrateful
  1. not feeling or showing gratitude:
    “she’s so ungrateful for everything we do”
  2. not pleasant or acceptable:
    “he turned to the ungrateful task of forming a police cordon”

I found this exercise pretty telling. If you don’t feel thankful, you tend to not show it and therefore are ungrateful. I would take it further as it relates to social media marketing and say that “If you are ungrateful for the generosity and mentions of your community and ignore their sharing of your content, there is something clearly wrong.” In fact, I would go further and say that if you’re not thankful, it is because you tend to think you are entitled, better than others or arrogant. Is that a harsh statement? I think it’s pretty accurate.

Think about the brands, celebrities and industry “guru’s” that you’ve mentioned over the past year. Specifically, consider the ones that show appreciation when you mention them or share their content. When they display Thankfulness, how does it make YOU feel? Aren’t you far more likely to engage them again in the future, share more of their content or recommend them to others? Of course you would be.

On the contrary, when you share or RT content from a brand or individual and they never show they are Thankful, how does THAT make you feel? This is the entire point we are attempting to make here.

As we considered whether we are truly thankful and whether or not we put that gratitude into action, I decided to have the team run some numbers. As a rule, our entire team make an attempt to thank every single mention, share or RT across all platforms in the social graph. When you consider that we average around 2,000 of those on any given day, it requires time, resources and a commitment. For us it is not a question of whether it should be done or not, it has to be done. When you are really thankful for the efforts that others make on your behalf, it isn’t an option or a question of resources, but a conscious act of being and showing thankfulness. We are truly thankful…

Taking it further I had our team run some numbers. Here’s what we discovered about how we use our BundlePost system to show our grateful appreciation. Currently we share content from 472 RSS Feeds from BundlePost. Really. Part of being thankful is showing through sharing other people’s great content, and we do that quite actively. There are 472 RSS Feed channels that we actively share content from, containing articles from people we engage with, use BundlePost, share OUR content, etc. Fortunately BundlePost makes managing so many feeds easy, allowing us to attribute posts from each RSS to the author, schedule and hashtag the social media posts in seconds. I’m not sure how we could even do this any other way.

Want more of these kind of connections in your community? Here are just a few folks we consistently see that show they are Thankful. We suggest you connect with them also.

 Rob Peters @StandardofTrust – Social & Digital Skills Coach for Executives. How We Connect, Keep Promises, & Earn #RelationshipCapital #RC is Source of Distinction.

 Lynn Abate-Johnson  @peoplefw – #SocialBusiness Specialist | Pro #SocialMedia Mgmt | Kickass Community Director | Content Curator | LinkedIn | FB | Google+ | Instagram |

 Andrew M. Smith @andrewsmith1443 – Social Media Manager @TSL_Marketing, passionate about social media, B2B, digital marketing, technology, data, red wine & bourbon lover, foodie, Brit.

 Timothy Hughes @Timothy_Hughes –  Top 35 UK Blogger, Speaker, Market Influencer, Forbes Top 100 #SocialSelling – Prefer Algebra to Sets – Work @oracletim Music @SM_Sounds –

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Filed under Social Media, Social Media Marketing, Hashtag, Social Media Management, Social content management, Relationship, Marketing, Curation, Content, connection, Audience, BundlePost, Thanksgiving

Social Media Content Curation, Marketing Messages and Results

In business, marketing and social media, time is money and results are important. With so many tools to choose from, it can be difficult to know where to spend time, effort and money in order to realize real, measurable results.

I want better results from my social media marketingKnowing that 75% of Social Media Marketers Want Better Tools and 88% Better Results [Report] it is no surprise that many are looking to improve their efficiencies and reallocate their time management toward engagement activities. Content curation, creation, evergreen content sharing, hashtagging and status update scheduling are crucial components to this time reallocation. However, being forced to use a myriad of readers, browser plugins and other clunky tools require far too many hours and resources in an efficient work flow to realize the best results.

In fact, more time is spent managing these required tasks than is spent in conversations and relationship building, creating a significant problem for marketers. Time and content management are in constant challenge with efficiency and strategy, forcing many to invest time for required back office tasks instead of putting resources toward the things that do achieve social media results.

What If You Had 10 More Hours Per Week?

What if there was a better way to manage curated and marketing content in social media, that enabled you to be more efficient, strategic and effective? What if you could spend less time on the required activities and more time engaging, building relationships and getting results?

You Can…

It never ceases to amaze us when someone sees BundlePost in action for the first time. Our completely unique approach to social content management always gets the “Ah ha” moment and response as the new user realizes the incredible impact the technology has on their social media management.

If you’re tired of DOING social media marketing and want to finally start being strategic, effective and get real results, let us show you BundlePost in action. Tweet us to schedule a live demo today.

Tweet: Hey @BundlePost I'd love to see your Social Content Management System in action! http://ctt.ec/V6KGB+ Hey @BundlePost I’d love to see your Social Content Management System in action!


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Filed under Social Media, Social Media Marketing, Social Media Content, Hashtag, Social Media Management, Social content management, Social Media ROI, Strategy, Relationship, Marketing, Results, Engagement, Curation, Content, Plugin, content creation, Tools, social media tool, BundlePost