Category Archives: Social Media Management

Should We Be Lowering The Social Media Marketing Bar?

Should we Lower the Social Media BarYes, we should. Now let me explain…

In my recent post entitled Top 2015 Social Media Predictions – Disruptive Technologies I covered one of the important disruption areas to watch this year, that was General Social Media Marketing. In fact it was the number one item listed in my 2015 predictions. Specifically I was referring to making social media easier to implement, get results and be effective. The actual prediction was as follows:

“As social media marketing becomes more and more complex, new technology is required to make it easier, regardless of user experience, knowledge or skill. This is a requirement for the industry whose time has come.”

The Problem:

The social media marketing industry is incredibly complex. Marketers, brands and individuals are attending events and classes, reading articles and buying books at a massive pace, trying to understand what to do. At the same time a handful of social media speakers, authors and celebrities are raking in the speaking fees and book royalties.

I say good for them, and good for anyone that achieves success! However after almost a decade of social networking, the gap between the “experts” and the average brand or marketer is widening, therefore I believe the current path isn’t resolving the complexities faced by marketers and is only serving to perpetuate the massive learning curve. Furthermore, I think that the majority will continue to be left behind after giving up, running out of time and resources, or keep on trying without realizing the promised results.

What Does Lowering The Bar Mean?

What It Does NOT Mean – Sometimes to explain something, it is helpful to first clarify what it doesn’t mean. Lowering the social media marketing bar does NOT mean to lower standards, do it incorrectly or somehow promote less professional ethics and methods. It should also NOT be considered to in any way promote auto-pilot tools and tactics.

If the social media marketing industry is going to be sustainable, survive long-term and even thrive beyond the point it is today, something needs to be done differently. Technologies that facilitate social media management need to better understand the challenges, learning curves and complexities of individual marketers and adjust to them appropriately. Existing and new tool developers must produce from a deeper level of experience and understanding of social marketing to simplify functions that are needed, not just create features because it’s possible to do so.

Social media marketing IS challenging, but those with extensive experience in the field must raise the bar on the technology side of the business in order to lower the bar on the user experience side. Those with the experience are better able to break down the barriers that exist for less experienced marketers and define best practices, processes and strategies that can then be incorporated into simplified technologies that are effective, not just automated.

User Beware

One of the more destructive trends within the social media marketing space is and has always been the continual flood of new tools being developed and introduced. Don’t get us wrong, we love tools, but the problem is that the overwhelming majority of tools created for the social media space are developed by gear heads with limited or unsuccessful experienced executing social media marketing themselves. The fact is that MOST tools are created because they can be created and not because they actually understand the problem they think they are solving or because it really solves a problem to begin with.

The Future Is Bright

I believe the social media marketing bar needs to be lowered with a new era of sophisticated technology that drops the massive knowledge requirements for marketers to be successful. This can only be accomplished when the most experienced and successful marketers use their knowledge to raise the bar and expectations for the next generation of social media tools. I want to impact the real results of marketers in ways that don’t exist today. I want to change the culture of shiny new tools that distract marketers and brands from obtaining those results and instead replace the prevailing culture with innovation that significantly impacts the bottom line.

Data combined innovative technology can and should drive change and simplification for the masses. If better results are achieved by all social media marketers, it will represent even more receptive actions on the part of consumers and buyers. The more receptive consumers and buyers are to great social media marketing, the better the results are achievable for all. If only big brands and experienced marketers are dominating the results spectrum, the entire house of cards is in jeopardy.

What are your thoughts on this?

 

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Filed under automation, Brand, Data, Marketing, Results, Social Media, social media automation, Social Media Management, Social Media Marketing, social media tool, Strategy, Tools

Top 2015 Social Media Predictions – Disruptive Technologies

It’s that time of year again when many social media “professionals” publish their predictions for the coming new year. Rarely, but on occasion, there are less than general forecasts that hit the bullseye. More often than not, many of the predicted transformations, Social Media & Digital Marketing Predictions for 2015platform trajectories and overall suggested industry paths are more or less off base or plainly obvious already from the previous year.

Although we don’t profess to be any more effective with a crystal ball, we believe we do have a fairly good pulse on the industry and have made some pretty on target predictions in the past. Though this is going to be one of our more lengthy posts, as we attempt to detail the background behind these predictions and outline where we see things going, it will be worth the read.

What we believe is very different about this coming year is due to social media in general, as well as the main platforms have matured in significant ways over the last several years, making their current paths pretty obvious to many. Furthermore the consolidation of platforms like Instagram and WhatsApp, among many others have further shown an industry that has grown up.

So What’s Next?

It is our belief that 2015 will see the rise of some very disruptive technology in the social, content marketing and search spaces. These required digital marketing components have become more and more disjointed and the gap in the playing field between the massive content sites and the small brand or blogger is widening at an alarming pace.

Why Is A Change Coming?

When an industry matures, what often happens next is consolidation. The acquisition of perceived current and/or future competition. We have seen this hold true in nearly every industry on and offline. Growth becomes more difficult as an industry matures and market penetration reaches critical mass, requiring acquisition to enable continued growth into new and adjoining markets.

Let’s face the facts, the common thread across all digital marketing is CONTENT. In 2013-2014 Facebook taught us that content is not only key to social and digital marketing success, but more importantly we have to find better ways to utilize it and control it if we are going to be successful – OR – you are going to have to pay to get people to see your content online.

Most of us now know that you must be consistently creating great content and getting traffic to that content in order to make it effective, however Mashable, Huffington Post and the numerous other massive content sites are dominating the noise, shares and traffic online. Everyone from large to local brands, as well as marketers and solepreneurs are now creating content, but are also competing with the plethora of content, news and celebrity sites where there is just no level playing field has become a big problem today and is only expected to get worse.

Today’s Options:

Given the current state of social media and content marketing, you are left with four main options to get traffic to your content.

1) Huge Community – You already have a huge loyal social community built (Big Brands). This represents only about 1% or less of social media accounts.

2) Sharing Platforms (Triberr) – I’ll share yours if you share mine, but wait, you’re not sharing mine. Even when you do share mine, few in your social community care what you share and I don’t get much or any traffic. Are you sure you’re really influential?

3) Social Pay to Play – If you want traffic to your content on Facebook, you better start paying. Does it work, sure! Is it sustainable or cost-effective? We don’t believe it is.

4) SEO/PPC – So you’re spending time on SEO for your content in hopes that it drives traffic. The only problem is that Google only wants to show searchers the most popular PAGES for their search, not the most resent/relevant content for their search. Why? Because they want you to invest in Pay Per Click ads on their platform. This isn’t a real solution for long-term, sustainable content traffic. Is it an option for traffic to your home page or landing page still, maybe…

General Predictions For 2015:

Now that social media and digital marketing has reached this mature phase, we can comfortably predict the next phase, which is disruption. Mature markets with massive companies dominating their space will always give rise to new innovation by smaller, lesser known businesses. We saw this with Google years ago, as they rapidly displaced the previous dominating search engines of AOL, Yahoo, Lycos and Alta Vista. (Ok, we just aged ourselves)

In 2015 we believe we are going to see technologies that will disrupt the status quo of the combination of social media marketing, content marketing and SEO/PPC marketing. These disconnected marketing components are ripe for new and innovative technology that will deliver unique and disruptive capabilities in 2015. We believe technology that uncovers new and completely unique ways to drive traffic to content, provide paths to improved social ROI and diminish the SEO/PPC models we have seen over the past decade are going to be made clear very soon.

Disruption Areas To Watch In 2015:

There are several key areas that I think are going to be dramatically effected with disruption in 2015:

1) General Social Media Marketing – As social media marketing becomes more and more complex, new technology is required to make it easier, regardless of user experience, knowledge or skill. This is a requirement for the industry whose time has come.

2) Big Data – The internal, open web and social silo’s are disconnected and therefore not as useful as they could be. Solutions that connect open web content to traffic to social will change this for big and small brands.

3) Traffic To Content – Technology that levels the playing field for content creators, exposes their content to those that need it and expanding the social reach of content in new innovative ways will be realized.

4) SEO/PPC – Though never going away, Google has made it clear that the inevitable demise of SEO is a top priority. Using SEO and PPC for content traffic will become less useful, requiring innovative technology to replace it.

5) CrowdCuration – We believe we will see the rise of new technology called crowdcuration that will make curating and sharing unique content very efficient, while enabling social users to build new traffic, thought leadership and communities through this new platform.

We will be writing a lot more on these 5 areas over the next 6 months, so be sure to subscribe to our blog, or add our feed to your BundlePost account.

 

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Filed under automation, BundlePost, Content, content creation, Curation, Facebook, Marketing, Results, SEO, Social content management, Social Media, Social Media Content, Social Media Management, Social Media Marketing, social media tool

Part 3 – What Is Social Media Friction And How To Reduce It

Process and Workflow Social Media Friction in Social Media FrictionThis is our final post in our series about social media friction. So far, we have covered the broad definition of friction and also detailed one of the most common types, Promotional/Results Friction.

In our final blog on this topic, we are going to take a look at what is often the most challenging category of friction, Process/Workflow Friction.

What Is Process/Workflow Friction?

My definition of Process/Workflow Friction is anything within your daily social media management processes and that is inefficient and requires diverting your attention from effectiveness.

Consider process/workflow friction as the required elements of your daily workflow that is not smooth, requires more time than it should or involves tasks and tools that do not seamlessly work together. Conversely, frictionless process/workflow would be having everything across your social media management tasks highly efficient and effective, leaving your time and focus on engagement, conversations and relationship building.

Consequences Of Process Friction:

Whether you are consciously aware of it or not, when there is friction in your daily social media workflow, your effectiveness and results are impacted negatively. Though we know that doing social media properly requires an incredible amount of time and resources, where your time is being spent is the crucial factor, not how much time you are spending.

Workflow friction in social media marketing typically manifests for one of two reasons. Though the reason you are experiencing friction in your daily processes matters, identifying friction points and reducing them should ultimately be the priority.

Workflow Friction Reasons:

1) Undefined Processes: Probably the most prevalent reason marketers experience workflow friction with their social media marketing is undefined processes. This can include things like a nonexistent strategy, improper strategy or misunderstanding of how to utilize social media effectively.

Without the proper knowledge and experience to execute effectively, strategy and process can become completely disconnected.

2) Incorrect Tools: The definition on insanity is doing the same thing over and over and expecting a different result. Unfortunately, many social media marketers do just that. They are using a myriad of disconnected inefficient tools that result in numerous friction points in their daily required tasks.

Many of these tools and workflow issues inadvertently create additional promotional/results friction that only tends to compound the lack of results. An example is tools that are suggesting curated content for you based on what’s popular and already being shared by your peers. If you want results with your social media marketing, be sure you have control of content selection in an efficient way. There’s nothing that will more negatively affect your content curation strategy than sharing popular content everyone has already read and shared or worse, content that is not targeted to the audience you are trying to reach.

Finally, any tools that are automatically posting to your timelines, tagging other people or duplicating what you see others automatically posting, is creating friction in your social media results. Avoid all such tools if you want to reduce friction with your workflow and results.

Identifying Workflow/Process Friction:

Efficiency without improved results, does not impact your overall effectiveness. Reducing and removing friction in your daily social media management should manifest in not only improved efficiency, but also effectiveness and net, real results. It is extremely important that you understand this difference if you are going to get the most out of your social media marketing efforts.

Ask yourself a few questions:

Is your current workflow scalable? – In other words, are you able to scale up volumes, clients and required tasks without an impact on your time and resources using your current processes. If the answer is no, you have friction in your workflow.

Am I spending more time on process than I am on results? – If you are spending more than 35% of your time managing social media posting, hashtagging, scheduling, determining marketing message posts, etc, you have friction in your workflow.

As social media becomes more mature and platforms continue to make changes that affect your ability to reach your audience, being consistent, efficient and effective will become even more important. Identifying the friction you have in your workflow, tools and processes will be something that you can no longer overlook. The pain points that your social media management friction are inflicting on you daily will begin to show up in diminishing returns if left to continue. Identify and reduce the friction that is keeping you from realizing the achievable results that social media can deliver when done properly.

Read Part 1

Read Part 2

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Filed under Friction, Marketing, Results, Social Media, social media automation, Social Media Content, Social Media Management, Strategy

Part 2 – What Is Social Media Friction And How To Reduce It

Promotional/Results friction in social media marketing - Part 2In our first post of this series, we attempted to define and detail social media friction and the general consequences it can have on your overall social media management and results. We also listed two of the main friction groups that most marketers need to focus on, which were 1) Promotional/Results Friction and 2) Process/Workflow Friction.

In this second blog post of this series, we are going to focus on the friction that often accompanies Promotion and Results.

What Is Promotional/Results Friction?

My definition of Promotional/Results friction is anything that hampers your social media marketing results.

Think of this kind of social media friction as anything you are doing or not doing that creates friction between your community and what you do/are marketing. Conversely, frictionless promotional/results would be having everything across your social accounts easily understood, discoverable and found.

Examples Of Results Friction:

1) Poor BIO – You are creating friction with your promotional results if your bio is done in such a way that people leave having no real idea what you do. This is a common friction point across the social graph.

2) No Link – If you are using social media for marketing and have no link in your bio, on your page or profile, you are creating friction between your connections and results. Along the same lines is having multiple links in your profile. Keep it simple and frictionless for your connections.

3) Bad SMO – Bad social media optimization of your website, blog or other web properties is a common friction point in social media marketing. Remove the friction by ensuring you have links to your social accounts prominently displayed on the top right of every site/page your audience visits. Make it easy for them to connect with you and your brand wherever THEY want to. Friction is making this a difficult task for your community.

4) Bad Landing Pages – Do you know where you are sending your connections when they click the link(s) in your personal and brand social accounts. Is there unified messaging on the pages? Are you confusing your prospects on social media with messaging on your website or landing pages that are unclear?

All of these examples can create friction that is effecting your bottom line results. Strive to create a frictionless experience for your audience and make everything easy to understand.

Identifying Results Friction:

Many of these friction points can be easily identified by simply reviewing your social accounts with these things in mind. Less obvious friction points can be discovered by paying attention to your audience and their interactions with you.

Are people asking what you do? – If people have to ask what you do, you have created friction with your social media marketing. If you frequently get this question, you definitely need to examine your profiles, messaging and landing pages to determine the friction points that are causing the confusion.

Do people seem uninterested in what you do when you bring it up? – There are usually two scenarios that cause this:

1) You have a product or service they don’t want/need

2) They do not understand what you do and don’t want to appear dumb by asking.

Here’s something to help you conceptualize frictionless promotional/results – “Conversion = Providing value greater than cost with a process that easily facilitates the customers decision” @fondalo

Social media marketing and management is challenging in and of itself. Making it more difficult to achieve results by adding friction between your community and what you do is liken to shooting yourself in the foot. Identify and the promotional/results friction that exists in your marketing efforts and take immediate conscious steps to reduce and remove them.

Read Part 1

Read Part 3

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Filed under Friction, Marketing, Results, Social Media, social media automation, Social Media Content, Social Media Management, Strategy

12 #StarWars Quotes and Blog Posts on Social Media Marketing by @PerfectJulia

12 star wars quotes and social media blog postsOne of the most prolific and loved Hollywood film series is Star Wars. From incredible writing and story telling to creative execution and special effects, this movie franchise has captivated millions all over the globe with stunning power.

Throughout the epic film series there are a number of quotes that contain certain levels of intrigue and wisdom that crossover from the silver screen to life and of course social media. I decided to hunt down a few of them and attach them to some of our experienced wisdom. The result is a little bit of fun and a lot of seasoned advice that will not only give you a smile, but leave you thinking.

I hope you enjoy it!

1. “Who’s the more foolish; the fool, or the fool who follows him?” Obi Wan Kenobi – A New Hope

Obi WanWhat and who are you following online? Who are you getting your information from when it comes to social media marketing? What is their success based on… opinions or have they actually succeeded in what they teach?  This blog may help answer some of those. – It’s Nearly Impossible to Become a Social Media Professional Part 3

“Be very weary of anyone that claims being a social media expert or that do not do social media as they tell you and others to do for your social media strategy. Be very careful of those who consult on social media, but their social media is greatly lacking. Beware of those with huge followings that do not respond and engage.”

 

2. “That… is why you fail.” Yoda – The Empire Strikes Back

Do you know why your social media is lacking real results? Let’s talk about ROI… Shall we? Social Media – Your Time Percentage Should Equate To Results Percentage

“Ask yourself a few questions:

Where are you spending your time in the social graph?

What social networks get what percentage of your time and effort?

What network do your target audience spend most of their time on?

Which social network has the highest quantity and concentration of your target audience?

If you can’t answer these questions, you’re probably not being as effective with your social media marketing as you could or should be.”

3. “Laugh it up, fuzzball!”- Han Solo – The Empire Strikes Back

I think you will agree that each of the Star Wars episodes are infused with humor. Laughter is a powerful force! Some of the Most Effective Social Media Is Humorous

“You don’t have to be a creative genius or graphic designer. Just be aware of the effective use of humor in your social media marketing efforts and build better relationships by breaking down some barriers.”

4. “IT’S A TRAP.” – Admiral Ackbar – Return of the Jedi

Social Media “Autopilot” tactics are a trap! Don’t lose control. – The Significant Difference Between Autopilot and Marketing Automation

“Let’s put some clarity to the differences between these two distinctly different marketing approaches as it relates to social media marketing. We will give six examples of each and provide a little detail as we go.

Social Media “Autopilot” Tactics –

Social media success does not appear by accident, or via automation, rather it can only be achieved through consistently executing proper strategy, activities and human interaction.”

5. “STAY ON TARGET.” Gold Five – A New Hope

Well this one is pretty straight forward! How does one stay on target with their social media marketing? Start by targeting the correct audience! – The How to of Customer Targeting Acquisition and Retention in Social Media

“What small, local and medium businesses lack in the form of resources and budgets, they more than make up for in common sense, nimbleness and the ability to effectively execute quickly. If and only if you understand one simple truth about digital marketing in today’s world…

It’s NOT about YOU!

The reason most of the big brands see the issues outlined in this report and challenging is because most have yet to recognize this fact. Big brands often solely self promote their wares and create a persona of “too good to engage” to their audience. A quick scan of most brands social media feeds and mentions will uncover huge communities that are attempting to engage with their favorite brands and those same brands ignoring the comments, mentions and engagement by the very target customers they say they are trying to find and hold attention with. Is it really this difficult to understand?

6. “A Jedi Knight? Jeez, I’m out of it for a little while, everyone gets delusions of grandeur!” Han Solo – Return of the Jedi

Here is the perfect one for a Reality Check: Daily Required Social Media Marketing Activity

“I am frequently seeing articles explaining how to do social media marketing in 30 minutes or an hour each day and decided it was time to deliver a reality check. Unless you are a social media “guru”, “author”, “celebrity” or #fauxpert that has never done social media marketing outside of self promotion and has a huge social following, it’s time for a reality check. Any expectation that real results, revenue and return on investment for any SMB or marketer will be achieved by following such advice is foolish thinking.”

7. “R2-D2, you know better than to trust a strange computer!” C-3PO – The Empire Strikes Back

Is your Social Media Marketing content running on cruise control? Social Media RSS feeds for Dummies AND Pro’s 

R2D2“Why are RSS feeds important? Because they are an incredible way to receive relevant content that you can share with your audience.

Why should a business care about RSS feeds? Because they save a tremendous amount of time.

Are you totally confused yet? I told you the pitfalls of them…which boils down to this….YOU ARE AT THE MERCY OF THE AUTHOR.

So, what if there was a way to input RSS feeds into a system that databased everything for you, prepared already as a social media post for any social platform? What if it allowed YOU to pick and choose which articles or blog posting you wanted to share and more importantly allowed YOU to schedule when you could post to your audience?

Why are RSS feeds important? Because they are an incredible way to receive relevant content that you can share with your audience.

Why should a business care about RSS feeds? Because they save a tremendous amount of time.

Are you totally confused yet? I told you the pitfalls of them…which boils down to this….YOU ARE AT THE MERCY OF THE AUTHOR.”

8. “Don’t get technical with me. What mission? What are you talking about? I’ve just about had enough of you. Go that way, you’ll be malfunctioning in a day you near-sighted scrap pile.” – c-3PO – A New Hope

Actually, let’s get technical and talk about Three Important Components of Content Marketing

“Content creation and content marketing has become a crucial element to any digital marketing effort. The transition from big brand only tactic to common place for all online marketers has and will continually expand. Using content for search engine placement and optimization, social network exposure and traffic is quickly becoming a must have component in any online marketing strategy.

While there are certainly many components to effective content marketing, here are three buckets that really require attention and preparation.”

9. “A Jedi uses the Force for knowledge and defense, never for attack.” – Yoda – The Empire Strikes Back

How do you deliver your message online? Do you attack folks with spam? The Drastic Difference Between Social Selling And Spam

“we are all experiencing an increase in Social Selling VS Spam, what I consider to be the opposite of social selling, under the guise of the often misunderstood phrase. Many newer social media applications are gaining popularity that purport to “find prospects that need your product/service and automate or suggest responses” that supposedly increase “engagement” and sales. Sounds really good, doesn’t it? Not so fast.”

10. “You may dispense with the pleasantries, Commander.” – Darth Vader – Return of the Jedi

Reminds me of #FollowFriday… how much time gets wasted with them? I HATE #FollowFriday’s – How to Make Them Effective

Darth Vador“there are other people who are Smart, Savvy Funny, Fun etc that are attached to same exact tweet. Yes, a group of fellow Twitter users that are also smart. Imagine that. As many users that will fit in 140 characters that is. I think it is far less effective and beneficial when someone places a bunch of people in the same tweet that are from the same industry or the town.

These kinds of Follow Friday posts are the ones that have made many dislike the practice altogether, since they feel there’s little value in recommending a bunch of Real Estate agents, for example all in one tweet. Many just don’t appreciate that, and I certainly understand why.”

11. “Judge me by my size, do you?” Yoda – The Empire Strikes Back

Does it really matter how many followers you or your brand has? The Difference Between A Social Media Pro And A Celebrity

“I experience two things over and over in my daily social media activities. 1) People surprised I answer them on Twitter and the like AND 2) Stories they tell me of other “industry experts” and Brands that never do respond. If we are to believe that social media IS in fact properly used online as you might act in other social, business and life settings, why is this occurring so frequently?

Answer: The celebrity factor.

12. “Do. Or do not. There is no try.” – Yoda – The Empire Strikes Back

Sure there are challenges in Social Media marketing – The Two Biggest Challenges faced By Social Media Marketers

Yoda“A total of 36.5% of respondents said that Engagement and Sales/Revenuewere the two biggest challenges they face with their social media marketing. We found it very interesting that some of the very things that impact both of these key result areas the most were ranked much lower. The key areas that ranked lower were Time, Relationships, Clicks, Content Curation and General Results.”

“May the Force be with us all.”

What’s your favorite Star Wars quote that you can connect to social media?

 

PerfectJuliaBy Julia Hull @PerfectJulia

Director of Customer Support at BundlePost

Social media marketing professional that joined the BundlePost team early in its transition from a social media agency to a software company. She is an expert in social media tools.

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Filed under Community, Content, Curation, Marketing, Social Media, Social Media Content, Social Media Management, Social Media Marketing, Social Media ROI, Strategy

Part 1 – What Is Social Media Friction And How To Reduce It

There are two absolutely required components for successful social media marketing, Strategy and Execution. When these important elements work together and are done properly, social media results are not only achievable, but they can be expected. Understanding and identifying the friction points that are inevitably present within these two components can be challenging. More importantly,  reducing the friction within your social media management is crucial to your social media success.

What Is Social Media Friction and How to reduce itUnfortunately, there is a significant difference between strategy and execution. There is often an even wider gap between strategy and the ABILITY to execute a social media strategy efficiently and effectively. Often this chasm between strategy and execution is due to unidentified frictions in workflow, processes and tools being used in the social media management process.

Consider workflow to be specific processes, functions and procedures that are required in order to fulfill your social media strategy. These elements are made up of all of the tasks you do (or need to do) on a daily, weekly and monthly basis. Clearly defining these tasks in detail and creating processes and procedures to implement them in an efficient and scalable way is what workflow is all about. Anything that gets in the way of that workflow causes friction in your ability to execute the strategy, do it efficiently or even achieve your overall strategic objectives.

So What Is Social Media Friction?

Merriam-Webster’s defines the word friction three ways: the act of rubbing one thing against another; the force that causes a moving object to slow down when it is touching another object; and the disagreement or tension between people or groups of people. Though some of use could conceptually tie some of these definitions somewhat theoretically to social media, they don’t quite fit.

My definition of social media friction is any process, workflow, tool or hindrance to the smooth and efficient execution of a comprehensive social media strategy. Furthermore, friction can also be any obstacle or resistance encountered by members of your community to engage with you, discover what you do or to buy or inquire about your product or services.

In social media, friction can be any function that resists the fluid momentum and execution of progress toward the overall goal objective or objective of a defined strategy. Am I getting too technical here?

There are typically two kinds of social media marketing friction that negatively impact effective and efficient execution.

1) Promotional/Results Friction

2) Process/Workflow Friction

Often times social automation or sales automation technologies are deployed in an attempt to reduce these two friction points, but if the wrong automation is utilized, they can actually increase friction with your audience. (More on that in later posts in this series)

What’s The Cost Of Friction?

Friction cost is the direct or even indirect costs associated with the friction within your social media marketing. Friction can include actual hard costs and fees for things like inefficient or ineffective tools or even additional staffing. Some of the more difficult to measure are opportunity costs, resulting from missed sales opportunities and overall lack of results with social media marketing.

Can Friction Be Good?

There are some mechanics in life and business where friction can be a good thing. For example, without friction you would not be able to deploy brakes on your car and bring it to a stop. In business, some bureaucratic friction is required for decision-making and spending in order to make such things more measured and controlled.

However, within social media marketing identifying and reducing the friction forces that hinder smooth effective execution is a sticking point that many overlook. During this series we will attempt to dissect the discovery and reduction of social media friction that many marketers face and provide some solutions that will enable you to make adjustments.

What are the main friction points in your social media management?

Read Part 2 Here

Read Part 3 Here

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Are You Truly Thankful With Your Social Media?

It’s that amazing time of year again when we all consider our blessings and those that are blessings to us. As I considered what we were going to post this year I started thinking about all of the people and brands we are connected with, those that read and share our Being and showing you are Thankful In Social Mediacontent and our amazing loyal users. We are truly grateful to all of them and we make considerable attempts to show it every single day of the year.

This Thanksgiving, I wanted to dive deeper into the meaning of the word “Thankful”.

thankful

adjective: thankful
  1. pleased and relieved:
    “they were thankful that the war was finally over”
    synonyms: grateful · appreciative · filled with gratitude · relieved
  2. expressing gratitude and relief:
    “an earnest and thankful prayer”
    synonyms: grateful · appreciative · filled with gratitude · relieved

I also wanted to better understand the opposite of being Thankful. That is being ungrateful.

ungrateful

adjective: ungrateful
  1. not feeling or showing gratitude:
    “she’s so ungrateful for everything we do”
  2. not pleasant or acceptable:
    “he turned to the ungrateful task of forming a police cordon”

I found this exercise pretty telling. If you don’t feel thankful, you tend to not show it and therefore are ungrateful. I would take it further as it relates to social media marketing and say that “If you are ungrateful for the generosity and mentions of your community and ignore their sharing of your content, there is something clearly wrong.” In fact, I would go further and say that if you’re not thankful, it is because you tend to think you are entitled, better than others or arrogant. Is that a harsh statement? I think it’s pretty accurate.

Think about the brands, celebrities and industry “guru’s” that you’ve mentioned over the past year. Specifically, consider the ones that show appreciation when you mention them or share their content. When they display Thankfulness, how does it make YOU feel? Aren’t you far more likely to engage them again in the future, share more of their content or recommend them to others? Of course you would be.

On the contrary, when you share or RT content from a brand or individual and they never show they are Thankful, how does THAT make you feel? This is the entire point we are attempting to make here.

As we considered whether we are truly thankful and whether or not we put that gratitude into action, I decided to have the team run some numbers. As a rule, our entire team make an attempt to thank every single mention, share or RT across all platforms in the social graph. When you consider that we average around 2,000 of those on any given day, it requires time, resources and a commitment. For us it is not a question of whether it should be done or not, it has to be done. When you are really thankful for the efforts that others make on your behalf, it isn’t an option or a question of resources, but a conscious act of being and showing thankfulness. We are truly thankful…

Taking it further I had our team run some numbers. Here’s what we discovered about how we use our BundlePost system to show our grateful appreciation. Currently we share content from 472 RSS Feeds from BundlePost. Really. Part of being thankful is showing through sharing other people’s great content, and we do that quite actively. There are 472 RSS Feed channels that we actively share content from, containing articles from people we engage with, use BundlePost, share OUR content, etc. Fortunately BundlePost makes managing so many feeds easy, allowing us to attribute posts from each RSS to the author, schedule and hashtag the social media posts in seconds. I’m not sure how we could even do this any other way.

Want more of these kind of connections in your community? Here are just a few folks we consistently see that show they are Thankful. We suggest you connect with them also.

 Rob Peters @StandardofTrust – Social & Digital Skills Coach for Executives. How We Connect, Keep Promises, & Earn #RelationshipCapital #RC is Source of Distinction.

 Lynn Abate-Johnson  @peoplefw – #SocialBusiness Specialist | Pro #SocialMedia Mgmt | Kickass Community Director | Content Curator | LinkedIn | FB | Google+ | Instagram |

 Andrew M. Smith @andrewsmith1443 – Social Media Manager @TSL_Marketing, passionate about social media, B2B, digital marketing, technology, data, red wine & bourbon lover, foodie, Brit.

 Timothy Hughes @Timothy_Hughes –  Top 35 UK Blogger, Speaker, Market Influencer, Forbes Top 100 #SocialSelling – Prefer Algebra to Sets – Work @oracletim Music @SM_Sounds -

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Filed under Audience, BundlePost, connection, Content, Curation, Hashtag, Marketing, Relationship, Social content management, Social Media, Social Media Management, Social Media Marketing, Thanksgiving